TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from A little more confusing than H&R Block I felt H & R Block, which I've used in the past, was easier to use.
Date published: 2021-05-14
Rated 4 out of 5 by from Very good software The only problem I had was that Turbotax didn't explain the underpayment penalty charge was added to my bill. I called Turbotax to speak to a representative. The first one couldn't help me. The second person said that I needed to pay it by mail. But in fact, when I went through all of the steps, the underpayment penalty was added to my bill.
Date published: 2021-05-14
Rated 5 out of 5 by from Great App Good help on filing my return , I would recommend to everyone TRY
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Personal Return w/ Business Turbo Tax did an excellent job as usual for my 2020 return. I was able to do a thorough job very quickly for both Federal and State.
Date published: 2021-05-14
Rated 4 out of 5 by from Long Time User Very helpful and love that it uses old returns to populate fields and to incorporate tax documents when applicable. Why are you charging for the state return? Boo.
Date published: 2021-05-14
Rated 5 out of 5 by from SUPER AWESOME SUPPORT, VERY PROFESSIONAL, QUICK RESPONCE , VERY KNOWLEDGEBLE
Date published: 2021-05-14
Rated 1 out of 5 by from Worst experience I every had with Turbo Tax! First, I was given a lot of misinformation about my account in recovering my tax file. I was promised I would receive a full refund because of the misunderstanding and treatment given about my TurboTax account (which did not happen) and was told that I would receive a discount on the next year's tax turbo tax filing. But none of that happened. When I called back to find out what happened, I was given the run-a-round. I am very set about the way I was treated.
Date published: 2021-05-14
Rated 5 out of 5 by from great great everything was smooth and easy to get everything done
Date published: 2021-05-14
Rated 2 out of 5 by from Hidden costs! Turbotax calculated and filed our taxes correctly, but did NOT warn us ahead of time that we would be charged $25 for filing our state taxes. Had we known, we wouldn't have bothered using it for state. But no, it waited until we had finished the entire process before saying we owed $25. Be aware of this!
Date published: 2021-05-14
Rated 5 out of 5 by from I have no idea what I'm doing with my taxes And I doubt I ever will. I stopped using a personal account 8 years ago and have been using Turbo Tax ever since. There's never been one problem with... well... this year there was. Looks like there was some nonsense going on in my 2018 return, but I'm almost positive it was the fault of my employer and/or me. I added the expert option... whatever that's called... and had a great 15-min conversation with a young lady named Maria who laid out all my options quickly and in a way I could understand (because I understand very little when it comes to taxes in particular and money managing in general). I know this is a great product because I rarely think about it except for the day or two that I spend working out my return with it continually improving UI experience. Is it the best? Dunno! But if i have no complaints.... what's the difference?
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1396
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from A little more confusing than H&R Block I felt H & R Block, which I've used in the past, was easier to use.
Date published: 2021-05-14
Rated 4 out of 5 by from Very good software The only problem I had was that Turbotax didn't explain the underpayment penalty charge was added to my bill. I called Turbotax to speak to a representative. The first one couldn't help me. The second person said that I needed to pay it by mail. But in fact, when I went through all of the steps, the underpayment penalty was added to my bill.
Date published: 2021-05-14
Rated 5 out of 5 by from Great App Good help on filing my return , I would recommend to everyone TRY
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Personal Return w/ Business Turbo Tax did an excellent job as usual for my 2020 return. I was able to do a thorough job very quickly for both Federal and State.
Date published: 2021-05-14
Rated 4 out of 5 by from Long Time User Very helpful and love that it uses old returns to populate fields and to incorporate tax documents when applicable. Why are you charging for the state return? Boo.
Date published: 2021-05-14
Rated 5 out of 5 by from SUPER AWESOME SUPPORT, VERY PROFESSIONAL, QUICK RESPONCE , VERY KNOWLEDGEBLE
Date published: 2021-05-14
Rated 1 out of 5 by from Worst experience I every had with Turbo Tax! First, I was given a lot of misinformation about my account in recovering my tax file. I was promised I would receive a full refund because of the misunderstanding and treatment given about my TurboTax account (which did not happen) and was told that I would receive a discount on the next year's tax turbo tax filing. But none of that happened. When I called back to find out what happened, I was given the run-a-round. I am very set about the way I was treated.
Date published: 2021-05-14
Rated 5 out of 5 by from great great everything was smooth and easy to get everything done
Date published: 2021-05-14
Rated 2 out of 5 by from Hidden costs! Turbotax calculated and filed our taxes correctly, but did NOT warn us ahead of time that we would be charged $25 for filing our state taxes. Had we known, we wouldn't have bothered using it for state. But no, it waited until we had finished the entire process before saying we owed $25. Be aware of this!
Date published: 2021-05-14
Rated 5 out of 5 by from I have no idea what I'm doing with my taxes And I doubt I ever will. I stopped using a personal account 8 years ago and have been using Turbo Tax ever since. There's never been one problem with... well... this year there was. Looks like there was some nonsense going on in my 2018 return, but I'm almost positive it was the fault of my employer and/or me. I added the expert option... whatever that's called... and had a great 15-min conversation with a young lady named Maria who laid out all my options quickly and in a way I could understand (because I understand very little when it comes to taxes in particular and money managing in general). I know this is a great product because I rarely think about it except for the day or two that I spend working out my return with it continually improving UI experience. Is it the best? Dunno! But if i have no complaints.... what's the difference?
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1396