TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Not as happy as I used to be but you're still grea Here's the deal, I'm a retired serviceman receiving a federal pension from the Department of Defense and also a pension from the Office of Personnel Management (retired NOAA). You would think federal agencies would be the easiest to import to TurboTax but NO, every year I have to hand input this information. My Schwab info imports easily.
Date published: 2023-04-18
Rated 5 out of 5 by from makes filing easy keeps my previous year data and with easy to follow instructions its a no brainer to keep using turbo tax
Date published: 2023-04-18
Rated 5 out of 5 by from super easy Turbo Tax nailed it! Even with my business it was super easy.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax Deluxe Review - 2023 After using this product for over 20 years, i was a little disappointed this year due to 3 different issues that surface. I spent too much time trying to research shortcomings on the internet.
Date published: 2023-04-18
Rated 3 out of 5 by from Ridiculously Expensive There is no offer for veteran discounts as there was when active duty
Date published: 2023-04-18
Rated 5 out of 5 by from good and esay to used it was good and esay to used i would used it next year
Date published: 2023-04-18
Rated 3 out of 5 by from Intuit is far from intuitive with their Turbotax While mostly helpful in saving one from drowning in paperwork if doing it by hand, the program goes off on tangents that can be close to impossible to get out of unless one make up answers where no answers exist. For example I had a single 1099-NEC for $2K for some consultant work I did - and TurboTax immediately took me to a Schedule C and wouldn't let up until I had provided all 'my company details' which do not exist as I do not have my own company and this consultant thing was a one-off. I had to invent a name, report whether I had filled this or that form out that I had no clue about, etc. etc. instead of just adding the $2000 to my income. Also, I could not connect to Intuit's website to purchase a second state or e-file, and was told to call, where a robot butchered the spelling of my name no matter how many times I tried to spell it before finally sending me to a person who I never reached as I was told the wait time was 'over an hour'. Not what you want to hear when trying to finish up your taxes and rejoin your family!
Date published: 2023-04-18
Rated 2 out of 5 by from It's Alright I Guess Honestly shocked at how little they explain things. It also would not even provide an option to "de-select" something that did not apply, which inevitably would have increased my overall refund. Ended up having to upgrade at the end because of this and now I'm forced to foot the bill by paying for their "premium" service (aka I did all the work and it wouldn't let me file unless I upgraded). Relatively easy to use, but feels like a scam. Likely the last time I will be using their services.
Date published: 2023-04-18
Rated 5 out of 5 by from SUPER EASY Turbo tax is so easy and user friendly. I'm very satisfied with Turbo Tax
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax makes filing easier! I prefer to use TurboTax every year because they help me keep track of the important stuff.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1375
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not as happy as I used to be but you're still grea Here's the deal, I'm a retired serviceman receiving a federal pension from the Department of Defense and also a pension from the Office of Personnel Management (retired NOAA). You would think federal agencies would be the easiest to import to TurboTax but NO, every year I have to hand input this information. My Schwab info imports easily.
Date published: 2023-04-18
Rated 5 out of 5 by from makes filing easy keeps my previous year data and with easy to follow instructions its a no brainer to keep using turbo tax
Date published: 2023-04-18
Rated 5 out of 5 by from super easy Turbo Tax nailed it! Even with my business it was super easy.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax Deluxe Review - 2023 After using this product for over 20 years, i was a little disappointed this year due to 3 different issues that surface. I spent too much time trying to research shortcomings on the internet.
Date published: 2023-04-18
Rated 3 out of 5 by from Ridiculously Expensive There is no offer for veteran discounts as there was when active duty
Date published: 2023-04-18
Rated 5 out of 5 by from good and esay to used it was good and esay to used i would used it next year
Date published: 2023-04-18
Rated 3 out of 5 by from Intuit is far from intuitive with their Turbotax While mostly helpful in saving one from drowning in paperwork if doing it by hand, the program goes off on tangents that can be close to impossible to get out of unless one make up answers where no answers exist. For example I had a single 1099-NEC for $2K for some consultant work I did - and TurboTax immediately took me to a Schedule C and wouldn't let up until I had provided all 'my company details' which do not exist as I do not have my own company and this consultant thing was a one-off. I had to invent a name, report whether I had filled this or that form out that I had no clue about, etc. etc. instead of just adding the $2000 to my income. Also, I could not connect to Intuit's website to purchase a second state or e-file, and was told to call, where a robot butchered the spelling of my name no matter how many times I tried to spell it before finally sending me to a person who I never reached as I was told the wait time was 'over an hour'. Not what you want to hear when trying to finish up your taxes and rejoin your family!
Date published: 2023-04-18
Rated 2 out of 5 by from It's Alright I Guess Honestly shocked at how little they explain things. It also would not even provide an option to "de-select" something that did not apply, which inevitably would have increased my overall refund. Ended up having to upgrade at the end because of this and now I'm forced to foot the bill by paying for their "premium" service (aka I did all the work and it wouldn't let me file unless I upgraded). Relatively easy to use, but feels like a scam. Likely the last time I will be using their services.
Date published: 2023-04-18
Rated 5 out of 5 by from SUPER EASY Turbo tax is so easy and user friendly. I'm very satisfied with Turbo Tax
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax makes filing easier! I prefer to use TurboTax every year because they help me keep track of the important stuff.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1375