TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Very convenient and user friendly Easier to use, the guidance provided is extremely useful.
Date published: 2022-04-16
Rated 2 out of 5 by from meh A lot of work to save 25 bucks. could have had it done by jackson hewitt for that much but thought I could have saved more.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy Filing TurboTax makes it easy to file taxes. It lets you know where to find any necessary information on W-2 and other forms. The step-by-step template is easy to complete with provided explanations if needed.
Date published: 2022-04-16
Rated 5 out of 5 by from Simple to use. I love the live chat! I love the live chat with Alicia. She took over my screen & showed me step by step what to do and fill.
Date published: 2022-04-16
Rated 3 out of 5 by from Prices Rising!! TurboTax is getting better. I keep purchasing the premier version but probably a reduced version is more applicable
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is very helpful I really like this product and have used it for years. Being able to import from last year and compare in real time is a huge time saver.
Date published: 2022-04-16
Rated 5 out of 5 by from turbo tax = money very heplful and easy to use. deffinatly will use in the future
Date published: 2022-04-16
Rated 1 out of 5 by from poor quality for cost yeah this is "free" but if you have ANY self-employment you end up paying a small dang FORTUNE to get anything filed correctly and you think "okay, sure, I'll pay the $50" and then like 5 screens later it's another $70 for another kind of filing.... it is ridiculous and so not transparent. Not to mention so much of the NY State tax section was worded so unclearly with things around deductions -- nearly impossible to figure out what they're saying if you're filing for only living here for PART of the year. And a lot of the student credit options were just sort of randomly presented and I accepted/took the deductions suggested but it's really hard to figure out what is in turbotax's best interest and what is in mine. If I could afford to pay to do these I would -- but I can't, that's why I'm here. Needs to be way more accessible for being the "free", "accessible" tax service it markets itself as.
Date published: 2022-04-16
Rated 5 out of 5 by from Thank you, Turbo Tax! Another easy year of filing! The tax experts are so easy to work with and really helped me.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax was AWESOME I have been using Turbo Tax now for 3 years and it seems it gets easier to do my taxes each year. Their process is easy and safe. Love Turbo Tax.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1372
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very convenient and user friendly Easier to use, the guidance provided is extremely useful.
Date published: 2022-04-16
Rated 2 out of 5 by from meh A lot of work to save 25 bucks. could have had it done by jackson hewitt for that much but thought I could have saved more.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy Filing TurboTax makes it easy to file taxes. It lets you know where to find any necessary information on W-2 and other forms. The step-by-step template is easy to complete with provided explanations if needed.
Date published: 2022-04-16
Rated 5 out of 5 by from Simple to use. I love the live chat! I love the live chat with Alicia. She took over my screen & showed me step by step what to do and fill.
Date published: 2022-04-16
Rated 3 out of 5 by from Prices Rising!! TurboTax is getting better. I keep purchasing the premier version but probably a reduced version is more applicable
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is very helpful I really like this product and have used it for years. Being able to import from last year and compare in real time is a huge time saver.
Date published: 2022-04-16
Rated 5 out of 5 by from turbo tax = money very heplful and easy to use. deffinatly will use in the future
Date published: 2022-04-16
Rated 1 out of 5 by from poor quality for cost yeah this is "free" but if you have ANY self-employment you end up paying a small dang FORTUNE to get anything filed correctly and you think "okay, sure, I'll pay the $50" and then like 5 screens later it's another $70 for another kind of filing.... it is ridiculous and so not transparent. Not to mention so much of the NY State tax section was worded so unclearly with things around deductions -- nearly impossible to figure out what they're saying if you're filing for only living here for PART of the year. And a lot of the student credit options were just sort of randomly presented and I accepted/took the deductions suggested but it's really hard to figure out what is in turbotax's best interest and what is in mine. If I could afford to pay to do these I would -- but I can't, that's why I'm here. Needs to be way more accessible for being the "free", "accessible" tax service it markets itself as.
Date published: 2022-04-16
Rated 5 out of 5 by from Thank you, Turbo Tax! Another easy year of filing! The tax experts are so easy to work with and really helped me.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax was AWESOME I have been using Turbo Tax now for 3 years and it seems it gets easier to do my taxes each year. Their process is easy and safe. Love Turbo Tax.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1372