TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Very helpful Although I don't think we should have to have such complicated tax forms to fill out, its great to have turbo tax to handle it for us.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is the best! Been using Turbo Tax for as long as I can remember. Every year they improve the experience. Recommend with no hesitation!
Date published: 2021-05-14
Rated 1 out of 5 by from Horrible experience 2020 Update would not install! Horrible experience - I purchased the 2020 Premier version on CD and it would not install the update on Window 10 getting a Error 1603: "A fatal error occurred during installation or updating" with no way to correct the issue referencing a .net framework problem. I had to repurchase online to complete my tax return. Not a good experience at all.
Date published: 2021-05-14
Rated 5 out of 5 by from Dummy proof tool. Love it Been using this tool for years and will continue to do so. It is a helpful tool for anyone that doesn't understand how to file. Love it.
Date published: 2021-05-14
Rated 5 out of 5 by from turbo tax is awesome Turbo tax is very convenient and I really enjoy their products.
Date published: 2021-05-14
Rated 4 out of 5 by from So much better than filing with out TurboTax The process worked well for me this year. However, it's my experience that explanations were not as clear this year as in the past and answers to questions were not as accurate as in the past. I got better answers from Googling. One big problem was encountered when TurboTax did not accurately copy specific field data from 1099R's. It copied the "field headings" from two 1099R forms which resulted in my having to manually insert the data from particular 1099R forms.
Date published: 2021-05-14
Rated 3 out of 5 by from turbotax gets the job done you say turbo tax is free but I have to pay every time I use it.
Date published: 2021-05-14
Rated 5 out of 5 by from It’s awesome Simple easy to use. Honestly great tools and always someone on standby to help.
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is awsone I loved TurboTax and got my max refund and loved it
Date published: 2021-05-14
Rated 1 out of 5 by from Technical Glitch There was a technical glitch that kept repeating that I needed to input information that was not applicable. Online help said to delete the form 3554 but there was no way to delete it. I had to do the entire return over and it still has the same glitch! Then it would not let me e-file my state return! I have to find a way to print it and mail it.Just absolutely terrible. I will never use Turbo Tax again!
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1371
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very helpful Although I don't think we should have to have such complicated tax forms to fill out, its great to have turbo tax to handle it for us.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is the best! Been using Turbo Tax for as long as I can remember. Every year they improve the experience. Recommend with no hesitation!
Date published: 2021-05-14
Rated 1 out of 5 by from Horrible experience 2020 Update would not install! Horrible experience - I purchased the 2020 Premier version on CD and it would not install the update on Window 10 getting a Error 1603: "A fatal error occurred during installation or updating" with no way to correct the issue referencing a .net framework problem. I had to repurchase online to complete my tax return. Not a good experience at all.
Date published: 2021-05-14
Rated 5 out of 5 by from Dummy proof tool. Love it Been using this tool for years and will continue to do so. It is a helpful tool for anyone that doesn't understand how to file. Love it.
Date published: 2021-05-14
Rated 5 out of 5 by from turbo tax is awesome Turbo tax is very convenient and I really enjoy their products.
Date published: 2021-05-14
Rated 4 out of 5 by from So much better than filing with out TurboTax The process worked well for me this year. However, it's my experience that explanations were not as clear this year as in the past and answers to questions were not as accurate as in the past. I got better answers from Googling. One big problem was encountered when TurboTax did not accurately copy specific field data from 1099R's. It copied the "field headings" from two 1099R forms which resulted in my having to manually insert the data from particular 1099R forms.
Date published: 2021-05-14
Rated 3 out of 5 by from turbotax gets the job done you say turbo tax is free but I have to pay every time I use it.
Date published: 2021-05-14
Rated 5 out of 5 by from It’s awesome Simple easy to use. Honestly great tools and always someone on standby to help.
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is awsone I loved TurboTax and got my max refund and loved it
Date published: 2021-05-14
Rated 1 out of 5 by from Technical Glitch There was a technical glitch that kept repeating that I needed to input information that was not applicable. Online help said to delete the form 3554 but there was no way to delete it. I had to do the entire return over and it still has the same glitch! Then it would not let me e-file my state return! I have to find a way to print it and mail it.Just absolutely terrible. I will never use Turbo Tax again!
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1371