TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Student
Rated 5 out of 5 by from Turbo tax is awesome product, easy to use Turbo tax is awesome product, easy to use. I have been using it for 20 years.
Date published: 2021-05-14
Rated 5 out of 5 by from very intuitive and step by step Really liked its feature. Step by step tax guidance and explanation.
Date published: 2021-05-14
Rated 5 out of 5 by from TURBO TAX is GREAT!!! I've been using TurboTax for 8 years. This year was my first using the option to have live help. It was an awesome experience. Truly knowledgeable helpful CPA folks.
Date published: 2021-05-14
Rated 1 out of 5 by from Better to do manually or use CPA Turbo tax filing is not easy if you have complex return, not using next time.
Date published: 2021-05-14
Rated 4 out of 5 by from TurboTax is *almost* awesome User interface complaint ... in the "Errors were found in your return" process, the prompts say "an entry is required" but there is absolutely no context of what that line means. There really should be a link to pop up the section of the form in question. (Or... take me back to the "EasyStep" prompt that should have explained what was needed in the first place.) e-filing ... my e-file was rejected by the IRS because I didn't have an IPPIN. I didn't even know the IRS expected me to have an IPPIN. But after going through the IRS process to request a PIN and "Fixing" my return in TurboTax to fill in the number, TurboTax did not let me e-file again. The "Validation" step failed with "Duplicate social security number detected. A return has already been filed for this SSN." Duh! I tried two days ago and it was rejected, and *you* told me it was rejected. So *You* should know that this filing is not redundant. Live help representatives were very kind and tried to be helpful. Their theory was that it was the IRS site that was complaining about a duplicate filing, so it *might* not be a TurboTax issue. But if that is really the case, then TurboTax's error message should be very explicit: "Your return cannot be accepted because the IRS is reporting that a return has already been filed for this SSN." End result is the same, but making the reason clear would keep me from getting mad at TurboTax. In the end though, we could not take advantage of e-filing (and had to request a refund of the state e-filing fee that we had paid two days earlier) and print out paper to file by mail. So while filling out the return itself was relatively painless, filing was a lot more trouble than it should have been.
Date published: 2021-05-14
Rated 5 out of 5 by from First time user Fairly easy to complete. Did have to look up some info but overall very thorough.
Date published: 2021-05-14
Rated 5 out of 5 by from The Best Tax Software Just awesome, so user friendly. I will recommend Turbo Tax to my family and friends.
Date published: 2021-05-14
Rated 5 out of 5 by from Very efficient Easy to use and walks you through every step of the process.
Date published: 2021-05-14
Rated 5 out of 5 by from turbo taxes It was an great experience filing my return with help from u guys wonderful
Date published: 2021-05-14
Rated 4 out of 5 by from Turbotax got it done I enjoyed having control of the tax filing process
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1370
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is awesome product, easy to use Turbo tax is awesome product, easy to use. I have been using it for 20 years.
Date published: 2021-05-14
Rated 5 out of 5 by from very intuitive and step by step Really liked its feature. Step by step tax guidance and explanation.
Date published: 2021-05-14
Rated 5 out of 5 by from TURBO TAX is GREAT!!! I've been using TurboTax for 8 years. This year was my first using the option to have live help. It was an awesome experience. Truly knowledgeable helpful CPA folks.
Date published: 2021-05-14
Rated 1 out of 5 by from Better to do manually or use CPA Turbo tax filing is not easy if you have complex return, not using next time.
Date published: 2021-05-14
Rated 4 out of 5 by from TurboTax is *almost* awesome User interface complaint ... in the "Errors were found in your return" process, the prompts say "an entry is required" but there is absolutely no context of what that line means. There really should be a link to pop up the section of the form in question. (Or... take me back to the "EasyStep" prompt that should have explained what was needed in the first place.) e-filing ... my e-file was rejected by the IRS because I didn't have an IPPIN. I didn't even know the IRS expected me to have an IPPIN. But after going through the IRS process to request a PIN and "Fixing" my return in TurboTax to fill in the number, TurboTax did not let me e-file again. The "Validation" step failed with "Duplicate social security number detected. A return has already been filed for this SSN." Duh! I tried two days ago and it was rejected, and *you* told me it was rejected. So *You* should know that this filing is not redundant. Live help representatives were very kind and tried to be helpful. Their theory was that it was the IRS site that was complaining about a duplicate filing, so it *might* not be a TurboTax issue. But if that is really the case, then TurboTax's error message should be very explicit: "Your return cannot be accepted because the IRS is reporting that a return has already been filed for this SSN." End result is the same, but making the reason clear would keep me from getting mad at TurboTax. In the end though, we could not take advantage of e-filing (and had to request a refund of the state e-filing fee that we had paid two days earlier) and print out paper to file by mail. So while filling out the return itself was relatively painless, filing was a lot more trouble than it should have been.
Date published: 2021-05-14
Rated 5 out of 5 by from First time user Fairly easy to complete. Did have to look up some info but overall very thorough.
Date published: 2021-05-14
Rated 5 out of 5 by from The Best Tax Software Just awesome, so user friendly. I will recommend Turbo Tax to my family and friends.
Date published: 2021-05-14
Rated 5 out of 5 by from Very efficient Easy to use and walks you through every step of the process.
Date published: 2021-05-14
Rated 5 out of 5 by from turbo taxes It was an great experience filing my return with help from u guys wonderful
Date published: 2021-05-14
Rated 4 out of 5 by from Turbotax got it done I enjoyed having control of the tax filing process
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1370