TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TURBO TAX IS GREAT ONCE AGAIN ONCE AGAIN I TRIED THE COMPETITER AND IT WAS FAILING ME I TRIED TURBO TAX AND IT MADE ME VERY HAPPY
Date published: 2023-04-18
Rated 4 out of 5 by from simple Saved all my info from last year, so the process is pretty streamlined...
Date published: 2023-04-18
Rated 1 out of 5 by from not please I clicked on Free file and before I knew it I was charged 59 to file my federal, on top of already having to pay. I had to start a new account because I didn't realize that I had a rejected efile and I couldn't start over and fix my mistakes. I have been with you for about 10 years and this years experience was the worse and I will NOT use your program again. I had to create another account and was forced to use my work email to be able to file my taxes this year. I am unsatisfied that even talking to customer service she was unable to help me with my issues and try and help make it right.
Date published: 2023-04-18
Rated 5 out of 5 by from Great product Very easy to use - I will definitely use it again.
Date published: 2023-04-18
Rated 2 out of 5 by from Great For Federal, Terrible for State For Alabama as a non resident you have to manually figure out what is AL income vs out of state. Turbo tax has all the info to compute this but you still have to do it. TT never remembers that you pad for TT last year and does not add it to tax prep deduction. Will not use next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Second year using Turbo Tax! I like that they use your info to fill in what you used last year
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome ! Drop down help tab was very helpful and intuitive.
Date published: 2023-04-18
Rated 3 out of 5 by from very disappointed this year For some unknown reason, you kept insisting I had about $15,000 more income than I did. I have no idea where you got such an idea. I never entered any such numbers. I had to delete my business info from all the years past and start ALL OVER. And I still ended up paying $1,000 more than last year, even though I made a good bit less. Navigating the form this year was not easy.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is a great help! I find the explanations and ease in flow extremely beneficial. All areas for gathering information are well labeled in a way it makes sense to a non financial person like me. My children and husband think I am so smart because I do our taxes! Thank you Turbo Tax for making me smart, LOL
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great Very helpful makes taxes understandable and easy to do.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1356
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS GREAT ONCE AGAIN ONCE AGAIN I TRIED THE COMPETITER AND IT WAS FAILING ME I TRIED TURBO TAX AND IT MADE ME VERY HAPPY
Date published: 2023-04-18
Rated 4 out of 5 by from simple Saved all my info from last year, so the process is pretty streamlined...
Date published: 2023-04-18
Rated 1 out of 5 by from not please I clicked on Free file and before I knew it I was charged 59 to file my federal, on top of already having to pay. I had to start a new account because I didn't realize that I had a rejected efile and I couldn't start over and fix my mistakes. I have been with you for about 10 years and this years experience was the worse and I will NOT use your program again. I had to create another account and was forced to use my work email to be able to file my taxes this year. I am unsatisfied that even talking to customer service she was unable to help me with my issues and try and help make it right.
Date published: 2023-04-18
Rated 5 out of 5 by from Great product Very easy to use - I will definitely use it again.
Date published: 2023-04-18
Rated 2 out of 5 by from Great For Federal, Terrible for State For Alabama as a non resident you have to manually figure out what is AL income vs out of state. Turbo tax has all the info to compute this but you still have to do it. TT never remembers that you pad for TT last year and does not add it to tax prep deduction. Will not use next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Second year using Turbo Tax! I like that they use your info to fill in what you used last year
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome ! Drop down help tab was very helpful and intuitive.
Date published: 2023-04-18
Rated 3 out of 5 by from very disappointed this year For some unknown reason, you kept insisting I had about $15,000 more income than I did. I have no idea where you got such an idea. I never entered any such numbers. I had to delete my business info from all the years past and start ALL OVER. And I still ended up paying $1,000 more than last year, even though I made a good bit less. Navigating the form this year was not easy.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is a great help! I find the explanations and ease in flow extremely beneficial. All areas for gathering information are well labeled in a way it makes sense to a non financial person like me. My children and husband think I am so smart because I do our taxes! Thank you Turbo Tax for making me smart, LOL
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great Very helpful makes taxes understandable and easy to do.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1356