TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from It's easy to use, but you HAVE to use Premium I'm about as blue collar as it gets, and my taxes are pretty simple: all I have is a single W-2. Yet, the ONLY option I get is to use the premium service. They also charge $39.99 to take the payment for premium AND to file both state and federal out of your refund. Turbo Tax use to have good free services for simple tax refunds. I guess that's changed with inflation too. If I hadn't waited until the last minute to file my taxes, I would have used a different service. Instead, I get to spent over TWO HUNDRED DOLLARS of my refund to file with them. Never again.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is good it works and good words to follow to fill out form
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Been using it for years now and It's easy to use.I like it.They do a lot of the work for me.
Date published: 2023-04-18
Rated 1 out of 5 by from Annoyed Why am I being charged $39 to use MY refund check to pay for doing my taxes with this company? That does not make sense.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes filing taxes SO easy!! Turbo Tax makes filing taxes so easy and less stressful. Highly recommend!
Date published: 2023-04-18
Rated 5 out of 5 by from good service Portal is well designed even with those who want to do it by themselves.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax it's the best It was better than other websites. They guided me in a very logical way in my tax return.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo is excellent Turbo tax has been very easy and simple to use. I would recommend it to my friends.
Date published: 2023-04-18
Rated 5 out of 5 by from Fantastic Makes everything super easy. 2 States & Federal took less than 45 mins!
Date published: 2023-04-18
Rated 4 out of 5 by from slightly confusing to use online edition It was confusing to purchase a download, only by accident to use the online option. I disliked that some of the help features blocked the help information
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1298
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from It's easy to use, but you HAVE to use Premium I'm about as blue collar as it gets, and my taxes are pretty simple: all I have is a single W-2. Yet, the ONLY option I get is to use the premium service. They also charge $39.99 to take the payment for premium AND to file both state and federal out of your refund. Turbo Tax use to have good free services for simple tax refunds. I guess that's changed with inflation too. If I hadn't waited until the last minute to file my taxes, I would have used a different service. Instead, I get to spent over TWO HUNDRED DOLLARS of my refund to file with them. Never again.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is good it works and good words to follow to fill out form
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Been using it for years now and It's easy to use.I like it.They do a lot of the work for me.
Date published: 2023-04-18
Rated 1 out of 5 by from Annoyed Why am I being charged $39 to use MY refund check to pay for doing my taxes with this company? That does not make sense.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax makes filing taxes SO easy!! Turbo Tax makes filing taxes so easy and less stressful. Highly recommend!
Date published: 2023-04-18
Rated 5 out of 5 by from good service Portal is well designed even with those who want to do it by themselves.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax it's the best It was better than other websites. They guided me in a very logical way in my tax return.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo is excellent Turbo tax has been very easy and simple to use. I would recommend it to my friends.
Date published: 2023-04-18
Rated 5 out of 5 by from Fantastic Makes everything super easy. 2 States & Federal took less than 45 mins!
Date published: 2023-04-18
Rated 4 out of 5 by from slightly confusing to use online edition It was confusing to purchase a download, only by accident to use the online option. I disliked that some of the help features blocked the help information
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1298