TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Timely filing and expert advise with some issues I have been using turbo tax for sometime and have been filing taxes on timely basis. This time as well I didn't have any issue except one which was taken care of. I wanted to file my taxes using full service feature, but my CPA left right before I wanted to file the taxes. I was given a new CPA but that meant I had to go over all the documents with them again. I liked that the new CPA got the ball rolling fairly quickly but I do want to mention the initial frustration that was caused due to the issue with original CPA.
Date published: 2021-05-13
Rated 2 out of 5 by from not impressed Didn't upload W2 or my 1098 from web or desktop. Had to input everything by hand. I was supposed to get a $20 discount after going thru USAA and that didn't happen either
Date published: 2021-05-13
Rated 5 out of 5 by from Love Turbo Tax I love Turbo Tax. I have used it for years and every year they improve and make it easier.
Date published: 2021-05-13
Rated 5 out of 5 by from Good program Good program, user friendly, fair price. Being able to get live help was very valuable.
Date published: 2021-05-13
Rated 4 out of 5 by from Upset about all the fees at the end. It was a bit different this year because of not working. I did not like the fees at the end. You claim you can file for free than you tack on over $200.00 in fees. I probably will change filing services next year.
Date published: 2021-05-13
Rated 5 out of 5 by from Great Great, Excellent, Easy, nice, too many characters needed
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is Great Quick and easy. Received help when needed. Highly recommend.
Date published: 2021-05-13
Rated 5 out of 5 by from Pleasant Experience Easy to use and pleasant experience. Would recommend.
Date published: 2021-05-13
Rated 5 out of 5 by from EASY TO USE WHEN THROUGH STEP BY STEP EASY TO FOLLOW. will definately use again.
Date published: 2021-05-13
Rated 1 out of 5 by from Forced Payment method It's my third year using it. I wasn't as happy with it this year. I had to use the deluxe version because it locked me into it and I could not go back and change my option. I paid $110 total, I used to pay $80 when I would go to someone, the reason I used this site is because it was convenient and free. This time it was neither, and it wasn't very transparent about the extra $40 charge if you wish to deduct it from your return, not impressed this year, won't be using anymore.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1280
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Timely filing and expert advise with some issues I have been using turbo tax for sometime and have been filing taxes on timely basis. This time as well I didn't have any issue except one which was taken care of. I wanted to file my taxes using full service feature, but my CPA left right before I wanted to file the taxes. I was given a new CPA but that meant I had to go over all the documents with them again. I liked that the new CPA got the ball rolling fairly quickly but I do want to mention the initial frustration that was caused due to the issue with original CPA.
Date published: 2021-05-13
Rated 2 out of 5 by from not impressed Didn't upload W2 or my 1098 from web or desktop. Had to input everything by hand. I was supposed to get a $20 discount after going thru USAA and that didn't happen either
Date published: 2021-05-13
Rated 5 out of 5 by from Love Turbo Tax I love Turbo Tax. I have used it for years and every year they improve and make it easier.
Date published: 2021-05-13
Rated 5 out of 5 by from Good program Good program, user friendly, fair price. Being able to get live help was very valuable.
Date published: 2021-05-13
Rated 4 out of 5 by from Upset about all the fees at the end. It was a bit different this year because of not working. I did not like the fees at the end. You claim you can file for free than you tack on over $200.00 in fees. I probably will change filing services next year.
Date published: 2021-05-13
Rated 5 out of 5 by from Great Great, Excellent, Easy, nice, too many characters needed
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is Great Quick and easy. Received help when needed. Highly recommend.
Date published: 2021-05-13
Rated 5 out of 5 by from Pleasant Experience Easy to use and pleasant experience. Would recommend.
Date published: 2021-05-13
Rated 5 out of 5 by from EASY TO USE WHEN THROUGH STEP BY STEP EASY TO FOLLOW. will definately use again.
Date published: 2021-05-13
Rated 1 out of 5 by from Forced Payment method It's my third year using it. I wasn't as happy with it this year. I had to use the deluxe version because it locked me into it and I could not go back and change my option. I paid $110 total, I used to pay $80 when I would go to someone, the reason I used this site is because it was convenient and free. This time it was neither, and it wasn't very transparent about the extra $40 charge if you wish to deduct it from your return, not impressed this year, won't be using anymore.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1280