TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Had a very complex tax year with COVID We had a very complex and challenging tax year with COVID 19 and our live expert was able to walk us through the craziness of it all...took the worry out of getting taxes done right!
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is the best! TurboTax is the best! easy to use and simply the best
Date published: 2021-05-13
Rated 5 out of 5 by from Easy to file for a tax dummy like me easy to understand with explanations for this tax dummy
Date published: 2021-05-13
Rated 4 out of 5 by from Turbotax review Overall I felt self directed is better for me like I did last year
Date published: 2021-05-13
Rated 4 out of 5 by from Awesome Awesome totally awesome...will submit next year again
Date published: 2021-05-13
Rated 2 out of 5 by from Great and easy to use but way overpriced It cost me $300 to do my state and federal tax returns when my adjusted gross income last year was under $20k. There needs to be a separate price point for single member LLCs or it should be based on income instead of a flat rate for all self employed individuals. I used the "live" feature twice to ask pretty basic questions and got great responses which is neat. Plus it's very easy to use and love that it walks you through all of the steps. I just could've paid an in person CPA $150-$200 to do the same thing and done less work. If TurboTax is the same price next year or more expensive, I will be going somewhere else. Oh plus they wanted to charge me $40 to take the payment out of my refund when it used to cost nothing. No thank you. Too many hidden fees and not worth it for smaller businesses.
Date published: 2021-05-13
Rated 4 out of 5 by from Deductions Step-by-step Maybe because I chose standard deduction (because I knew we wouldn't have enough) the step by step would Not let me enter amounts for medical expenses, etc. Had to switch to forms and enter manually. That has been the case for at least a couple of years. I get a blue thought bubble or balloon but cannot enter. On Forms I can. Important because my State Arkansas Still Counts Deductions and we have enough to use them on every year's return. Please look into this bug.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax came through again Turbo Tax walked me through all steps needed to complete my brother's estate tax documents.
Date published: 2021-05-13
Rated 5 out of 5 by from Wonderful product Everything went smoothly again this year 16 years in a row.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax experience Great help from the 2 assistants I connected with. Did not like the hidden fee for $40 to use my tax refund to pay for the Turbo Tax fee. Did not see that fee till the end and had to go back and change to pay now.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1269
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Had a very complex tax year with COVID We had a very complex and challenging tax year with COVID 19 and our live expert was able to walk us through the craziness of it all...took the worry out of getting taxes done right!
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is the best! TurboTax is the best! easy to use and simply the best
Date published: 2021-05-13
Rated 5 out of 5 by from Easy to file for a tax dummy like me easy to understand with explanations for this tax dummy
Date published: 2021-05-13
Rated 4 out of 5 by from Turbotax review Overall I felt self directed is better for me like I did last year
Date published: 2021-05-13
Rated 4 out of 5 by from Awesome Awesome totally awesome...will submit next year again
Date published: 2021-05-13
Rated 2 out of 5 by from Great and easy to use but way overpriced It cost me $300 to do my state and federal tax returns when my adjusted gross income last year was under $20k. There needs to be a separate price point for single member LLCs or it should be based on income instead of a flat rate for all self employed individuals. I used the "live" feature twice to ask pretty basic questions and got great responses which is neat. Plus it's very easy to use and love that it walks you through all of the steps. I just could've paid an in person CPA $150-$200 to do the same thing and done less work. If TurboTax is the same price next year or more expensive, I will be going somewhere else. Oh plus they wanted to charge me $40 to take the payment out of my refund when it used to cost nothing. No thank you. Too many hidden fees and not worth it for smaller businesses.
Date published: 2021-05-13
Rated 4 out of 5 by from Deductions Step-by-step Maybe because I chose standard deduction (because I knew we wouldn't have enough) the step by step would Not let me enter amounts for medical expenses, etc. Had to switch to forms and enter manually. That has been the case for at least a couple of years. I get a blue thought bubble or balloon but cannot enter. On Forms I can. Important because my State Arkansas Still Counts Deductions and we have enough to use them on every year's return. Please look into this bug.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax came through again Turbo Tax walked me through all steps needed to complete my brother's estate tax documents.
Date published: 2021-05-13
Rated 5 out of 5 by from Wonderful product Everything went smoothly again this year 16 years in a row.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax experience Great help from the 2 assistants I connected with. Did not like the hidden fee for $40 to use my tax refund to pay for the Turbo Tax fee. Did not see that fee till the end and had to go back and change to pay now.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1269