TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 1 out of 5 by from Turbo Tax needs a design update TurboTax feels like it hasn't changed significantly since the early '00s. The datedness is reflected in the visual style, the interface, and the frustrating, circular user flows (I must have had went through the state tax flow for Minnesota about 5 or 6 times, because I clicked elsewhere and re-entered). Can you please improve the user experience? You have a great opportunity to make doing taxes less stressful, not more. As it is, your program is not intuitive nor pleasant.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax done gud they made it easy for me to do the thing so i done did it and then they did it
Date published: 2021-05-15
Rated 3 out of 5 by from TOO EXPENSIVE MISLEADING INFORMATION FRON CONNEX TOO MANY QUESTIONS TO MAKE LOOKS LIKE A LOT OF WORK, AND I DON'T AGRRE TO POST THE REVIEW
Date published: 2021-05-15
Rated 5 out of 5 by from Super convenient and quick This is my third time filing taxes. Using turbotax for the first time and this was the smoothest tax filing experience so far. Turbotax really pushes to maximize your tax return.
Date published: 2021-05-15
Rated 4 out of 5 by from Good Good tool. Helpful for filing online. sdda fsdgfsd
Date published: 2021-05-15
Rated 3 out of 5 by from Used to be great. Not so much anymore. This year's edition seemed buggy. One of those "bugs" caused me a lot of trouble. I called the support department and after 1.5 hours on the phone with their CPA/ Support person, she could not offer a solution. She consulted with someone else on her team and they didn't know the answer either. They all knew the tax rules but the problem was the software. Oh, and then TurboTax nickled and dimed me, charging me $25 to E-file when their marketing materials seem to make it sound like it already includes 1 free state tax filing. They might say it's all "in the small print" and that might be true, but as a customer of many years, I think this is irritating.
Date published: 2021-05-15
Rated 5 out of 5 by from So easy to use Love Turbo Tax because it makes it so easy and simple to do my taxes.
Date published: 2021-05-15
Rated 1 out of 5 by from Just does not work with newer laptops I had to change resolutions multiple times to get through the screens. Multiple workarounds to download state return. eFile again takes multiple attempts to function. Had to install onto a different machine to get this to work. I spent a lot of time troubleshooting this software. I would have been better off going to a tax preparer.
Date published: 2021-05-15
Rated 5 out of 5 by from It works as expected Again TurboTax Home and Business 2020 takes away the guesswork of the Dreaded April 15th chore. With just a few dozen entry's into the Program you'll get your returns filed... Thanks Again TurboTax.
Date published: 2021-05-15
Rated 5 out of 5 by from Love Turbotax !! I have used TurboTax for years. Easy to use !! Never had any problems.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1258
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbo Tax needs a design update TurboTax feels like it hasn't changed significantly since the early '00s. The datedness is reflected in the visual style, the interface, and the frustrating, circular user flows (I must have had went through the state tax flow for Minnesota about 5 or 6 times, because I clicked elsewhere and re-entered). Can you please improve the user experience? You have a great opportunity to make doing taxes less stressful, not more. As it is, your program is not intuitive nor pleasant.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax done gud they made it easy for me to do the thing so i done did it and then they did it
Date published: 2021-05-15
Rated 3 out of 5 by from TOO EXPENSIVE MISLEADING INFORMATION FRON CONNEX TOO MANY QUESTIONS TO MAKE LOOKS LIKE A LOT OF WORK, AND I DON'T AGRRE TO POST THE REVIEW
Date published: 2021-05-15
Rated 5 out of 5 by from Super convenient and quick This is my third time filing taxes. Using turbotax for the first time and this was the smoothest tax filing experience so far. Turbotax really pushes to maximize your tax return.
Date published: 2021-05-15
Rated 4 out of 5 by from Good Good tool. Helpful for filing online. sdda fsdgfsd
Date published: 2021-05-15
Rated 3 out of 5 by from Used to be great. Not so much anymore. This year's edition seemed buggy. One of those "bugs" caused me a lot of trouble. I called the support department and after 1.5 hours on the phone with their CPA/ Support person, she could not offer a solution. She consulted with someone else on her team and they didn't know the answer either. They all knew the tax rules but the problem was the software. Oh, and then TurboTax nickled and dimed me, charging me $25 to E-file when their marketing materials seem to make it sound like it already includes 1 free state tax filing. They might say it's all "in the small print" and that might be true, but as a customer of many years, I think this is irritating.
Date published: 2021-05-15
Rated 5 out of 5 by from So easy to use Love Turbo Tax because it makes it so easy and simple to do my taxes.
Date published: 2021-05-15
Rated 1 out of 5 by from Just does not work with newer laptops I had to change resolutions multiple times to get through the screens. Multiple workarounds to download state return. eFile again takes multiple attempts to function. Had to install onto a different machine to get this to work. I spent a lot of time troubleshooting this software. I would have been better off going to a tax preparer.
Date published: 2021-05-15
Rated 5 out of 5 by from It works as expected Again TurboTax Home and Business 2020 takes away the guesswork of the Dreaded April 15th chore. With just a few dozen entry's into the Program you'll get your returns filed... Thanks Again TurboTax.
Date published: 2021-05-15
Rated 5 out of 5 by from Love Turbotax !! I have used TurboTax for years. Easy to use !! Never had any problems.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1258