TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Another year done! Like being able to trust everything verified. Wish would make it easier to determine upfront hurdle level for entering itemized deductions rather than wasting a lot of time entering details when the required deductions are much higher than I have and standard deduction is finally recommended.
Date published: 2021-05-13
Rated 4 out of 5 by from TurboTax is a reliable Tax Software Program. I have been using TurboTax for years to complete my personal tax returns. It appears to be well designed and thorough. My confidence is high in the output provided by this program.
Date published: 2021-05-13
Rated 5 out of 5 by from awsome sometimes lol i love it!!! super quick and helpful max refund ALWAYS given
Date published: 2021-05-13
Rated 1 out of 5 by from WONDERFUL TOOL VERY EASY TO USE. THE PRODUCT HELPS YOU EVERY STEP OF THE WAY.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax is awesome Quick,easy, and amazing. Would recommend to any of my friends!
Date published: 2021-05-13
Rated 5 out of 5 by from Perfect Very easy and perfect to do..Love working with Turbo Tax
Date published: 2021-05-13
Rated 2 out of 5 by from Good Software, A bit Spammy, Can't use Overseas I have two major problems that drop what would be an otherwise excellent rating. 1. You have to use a US based Credit/Debit card to pay for using Turbotax: If this were disclosed up front it would at least be less frustrating. But it still disqualifies me, a US Citizen living overseas from using the software in the future. US Banks will not issue credit cards to a foreign physical address. I had to depend on family in the states to use their card to pay my fees. This is absolutely ridiculous in 2021, Mastercard is Mastercard, Visa is Visa, either take my money or don't offer me the service. I have a US account so could have done direct debit but Credit Card is the only option provided. 2. The upsells are out of control: Just show me your offers up front one time or any contextual offers one time when they come up, please stop trying to upsell me every stepp of the way and stop changing the baseline on your packages throughout offers. I'm also pretty sure you charged me $40 on top of my $60 because I selected pay from my refund (hoping to find other payment options) even though I don't have a refund and you told me I couldn't use that service. If it weren't for these issues it'd be perfect for me. I've used turbotax for years and it gets better year after year. The walkthroughs are easy to follow as is the search. Sadly I'll have to find something else.
Date published: 2021-05-13
Rated 5 out of 5 by from Simplistic and Easy Last year and this year too, doing my taxes with TurboTax has been a very easy and simple experience. I appreciate that it doesn't take super duper long to get this over with!
Date published: 2021-05-13
Rated 4 out of 5 by from Used it years ago I felt I could file confidently myself with Turbo Tax Deluxe.
Date published: 2021-05-13
Rated 5 out of 5 by from Extremely friendly platform and great support! Amazing experience! My Tax expert was very supportive.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1255
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Another year done! Like being able to trust everything verified. Wish would make it easier to determine upfront hurdle level for entering itemized deductions rather than wasting a lot of time entering details when the required deductions are much higher than I have and standard deduction is finally recommended.
Date published: 2021-05-13
Rated 4 out of 5 by from TurboTax is a reliable Tax Software Program. I have been using TurboTax for years to complete my personal tax returns. It appears to be well designed and thorough. My confidence is high in the output provided by this program.
Date published: 2021-05-13
Rated 5 out of 5 by from awsome sometimes lol i love it!!! super quick and helpful max refund ALWAYS given
Date published: 2021-05-13
Rated 1 out of 5 by from WONDERFUL TOOL VERY EASY TO USE. THE PRODUCT HELPS YOU EVERY STEP OF THE WAY.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax is awesome Quick,easy, and amazing. Would recommend to any of my friends!
Date published: 2021-05-13
Rated 5 out of 5 by from Perfect Very easy and perfect to do..Love working with Turbo Tax
Date published: 2021-05-13
Rated 2 out of 5 by from Good Software, A bit Spammy, Can't use Overseas I have two major problems that drop what would be an otherwise excellent rating. 1. You have to use a US based Credit/Debit card to pay for using Turbotax: If this were disclosed up front it would at least be less frustrating. But it still disqualifies me, a US Citizen living overseas from using the software in the future. US Banks will not issue credit cards to a foreign physical address. I had to depend on family in the states to use their card to pay my fees. This is absolutely ridiculous in 2021, Mastercard is Mastercard, Visa is Visa, either take my money or don't offer me the service. I have a US account so could have done direct debit but Credit Card is the only option provided. 2. The upsells are out of control: Just show me your offers up front one time or any contextual offers one time when they come up, please stop trying to upsell me every stepp of the way and stop changing the baseline on your packages throughout offers. I'm also pretty sure you charged me $40 on top of my $60 because I selected pay from my refund (hoping to find other payment options) even though I don't have a refund and you told me I couldn't use that service. If it weren't for these issues it'd be perfect for me. I've used turbotax for years and it gets better year after year. The walkthroughs are easy to follow as is the search. Sadly I'll have to find something else.
Date published: 2021-05-13
Rated 5 out of 5 by from Simplistic and Easy Last year and this year too, doing my taxes with TurboTax has been a very easy and simple experience. I appreciate that it doesn't take super duper long to get this over with!
Date published: 2021-05-13
Rated 4 out of 5 by from Used it years ago I felt I could file confidently myself with Turbo Tax Deluxe.
Date published: 2021-05-13
Rated 5 out of 5 by from Extremely friendly platform and great support! Amazing experience! My Tax expert was very supportive.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1255