TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 3 out of 5 by from Generally good, but some difficult areas. Most of the entry is straightforward and relatively simple. However, the Schedule K-1 directions are at best confusing and at worst undecipherable with a huge dose of frustration added in. The 'help' helped - however, I never did figure out how to submit a question. I piggybacked off someone else's original question with a 'reply'. This is similar to last year's experience. I was hoping this year that K-1 would be clearer. It is not.
Date published: 2022-04-16
Rated 3 out of 5 by from Rip off for State taxes and service package Pretty graphics and good information on almost every step of the return. But really? 50 dollars for each state tax return and over 100 for a basic federal self-employed return. This is way too much money.
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is amazing and friendly There always on top of things amazing and friendly and always on top when it comes to customers.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo tax is great! Very efficient. Excellent program. Very easy. No time to write a longer review but I recommend Turbo Tax.
Date published: 2022-04-16
Rated 2 out of 5 by from OK - few other options It couldn't import all W-2s and then wouldn't allow payment of fees from return even though returns were both higher than the singular fee - support was unreachable, followed prompts to get a number to call but none was provided
Date published: 2022-04-16
Rated 5 out of 5 by from very helpful and easy to use. very helpful and easy to use. Took little time to complete.
Date published: 2022-04-16
Rated 5 out of 5 by from done it's all done which is better than not being done.
Date published: 2022-04-16
Rated 4 out of 5 by from Convenience at a price First time in 11 years of using Turbo Tax that I had to ask for live assistance. Agent led me to the right page, but I had to show her the right section to keep going. So, you get what you pay for. It's faster, but I wouldn't put 100% confidence in the agent's abilities. I've had the IRS come back and take more that expected too. 100% refund guarantee is more like 85%.
Date published: 2022-04-16
Rated 4 out of 5 by from Good Good glad I got taxes done turbo tax is pretty easy
Date published: 2022-04-16
Rated 5 out of 5 by from Confidence reigns when you use Turbo Tax The average citizen doesn't have the time or aptitude to keep up with all the changes in tax law or to know the considerations. Turbo Tax steps the user through each line.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1254
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Generally good, but some difficult areas. Most of the entry is straightforward and relatively simple. However, the Schedule K-1 directions are at best confusing and at worst undecipherable with a huge dose of frustration added in. The 'help' helped - however, I never did figure out how to submit a question. I piggybacked off someone else's original question with a 'reply'. This is similar to last year's experience. I was hoping this year that K-1 would be clearer. It is not.
Date published: 2022-04-16
Rated 3 out of 5 by from Rip off for State taxes and service package Pretty graphics and good information on almost every step of the return. But really? 50 dollars for each state tax return and over 100 for a basic federal self-employed return. This is way too much money.
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is amazing and friendly There always on top of things amazing and friendly and always on top when it comes to customers.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo tax is great! Very efficient. Excellent program. Very easy. No time to write a longer review but I recommend Turbo Tax.
Date published: 2022-04-16
Rated 2 out of 5 by from OK - few other options It couldn't import all W-2s and then wouldn't allow payment of fees from return even though returns were both higher than the singular fee - support was unreachable, followed prompts to get a number to call but none was provided
Date published: 2022-04-16
Rated 5 out of 5 by from very helpful and easy to use. very helpful and easy to use. Took little time to complete.
Date published: 2022-04-16
Rated 5 out of 5 by from done it's all done which is better than not being done.
Date published: 2022-04-16
Rated 4 out of 5 by from Convenience at a price First time in 11 years of using Turbo Tax that I had to ask for live assistance. Agent led me to the right page, but I had to show her the right section to keep going. So, you get what you pay for. It's faster, but I wouldn't put 100% confidence in the agent's abilities. I've had the IRS come back and take more that expected too. 100% refund guarantee is more like 85%.
Date published: 2022-04-16
Rated 4 out of 5 by from Good Good glad I got taxes done turbo tax is pretty easy
Date published: 2022-04-16
Rated 5 out of 5 by from Confidence reigns when you use Turbo Tax The average citizen doesn't have the time or aptitude to keep up with all the changes in tax law or to know the considerations. Turbo Tax steps the user through each line.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1254