TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 2 out of 5 by from OK - few other options It couldn't import all W-2s and then wouldn't allow payment of fees from return even though returns were both higher than the singular fee - support was unreachable, followed prompts to get a number to call but none was provided
Date published: 2022-04-16
Rated 5 out of 5 by from very helpful and easy to use. very helpful and easy to use. Took little time to complete.
Date published: 2022-04-16
Rated 5 out of 5 by from done it's all done which is better than not being done.
Date published: 2022-04-16
Rated 4 out of 5 by from Convenience at a price First time in 11 years of using Turbo Tax that I had to ask for live assistance. Agent led me to the right page, but I had to show her the right section to keep going. So, you get what you pay for. It's faster, but I wouldn't put 100% confidence in the agent's abilities. I've had the IRS come back and take more that expected too. 100% refund guarantee is more like 85%.
Date published: 2022-04-16
Rated 4 out of 5 by from Good Good glad I got taxes done turbo tax is pretty easy
Date published: 2022-04-16
Rated 5 out of 5 by from Confidence reigns when you use Turbo Tax The average citizen doesn't have the time or aptitude to keep up with all the changes in tax law or to know the considerations. Turbo Tax steps the user through each line.
Date published: 2022-04-16
Rated 2 out of 5 by from Turbo Tax It's a fine way to file your taxes if you're really desperate. However, it's pretty messed up that turbo tax prides themselves on being "free" and immediately starts the process with a $50 charge. And then another. The most messed up part is that they will charge you just for wanting to pay your taxes with your refund. That's a charge. It's unfortunate that they prey on young people who aren't sure how to do their taxes by making it "simple." A great business plan. Thanks a lot.
Date published: 2022-04-16
Rated 4 out of 5 by from this year I'm not happy with turbo tax I don't like your state tax forms. I'm never able to E file my state return because your forms are messed up! This year it was a trial to get my federal taxes E files so I have to mail them. Bah!!
Date published: 2022-04-16
Rated 5 out of 5 by from Great product. Thoughtful and complete. I like the thoroughness of this product. I used a different product for many years, but TurboTax is superior in its attention to detail. It makes this annual tax process comfortable.
Date published: 2022-04-16
Rated 4 out of 5 by from Easy and helpful Easy to follow and understand where to find the information. Secure
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1248
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from OK - few other options It couldn't import all W-2s and then wouldn't allow payment of fees from return even though returns were both higher than the singular fee - support was unreachable, followed prompts to get a number to call but none was provided
Date published: 2022-04-16
Rated 5 out of 5 by from very helpful and easy to use. very helpful and easy to use. Took little time to complete.
Date published: 2022-04-16
Rated 5 out of 5 by from done it's all done which is better than not being done.
Date published: 2022-04-16
Rated 4 out of 5 by from Convenience at a price First time in 11 years of using Turbo Tax that I had to ask for live assistance. Agent led me to the right page, but I had to show her the right section to keep going. So, you get what you pay for. It's faster, but I wouldn't put 100% confidence in the agent's abilities. I've had the IRS come back and take more that expected too. 100% refund guarantee is more like 85%.
Date published: 2022-04-16
Rated 4 out of 5 by from Good Good glad I got taxes done turbo tax is pretty easy
Date published: 2022-04-16
Rated 5 out of 5 by from Confidence reigns when you use Turbo Tax The average citizen doesn't have the time or aptitude to keep up with all the changes in tax law or to know the considerations. Turbo Tax steps the user through each line.
Date published: 2022-04-16
Rated 2 out of 5 by from Turbo Tax It's a fine way to file your taxes if you're really desperate. However, it's pretty messed up that turbo tax prides themselves on being "free" and immediately starts the process with a $50 charge. And then another. The most messed up part is that they will charge you just for wanting to pay your taxes with your refund. That's a charge. It's unfortunate that they prey on young people who aren't sure how to do their taxes by making it "simple." A great business plan. Thanks a lot.
Date published: 2022-04-16
Rated 4 out of 5 by from this year I'm not happy with turbo tax I don't like your state tax forms. I'm never able to E file my state return because your forms are messed up! This year it was a trial to get my federal taxes E files so I have to mail them. Bah!!
Date published: 2022-04-16
Rated 5 out of 5 by from Great product. Thoughtful and complete. I like the thoroughness of this product. I used a different product for many years, but TurboTax is superior in its attention to detail. It makes this annual tax process comfortable.
Date published: 2022-04-16
Rated 4 out of 5 by from Easy and helpful Easy to follow and understand where to find the information. Secure
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1248