TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 2 out of 5 by from Turbo Tax is not what it used to be Turbo tax isn't as good as it used to be. There was a glitch in the software where after you paid the fee to efile your state return, it would take you back to the screen to pay and not let you continue. When you try to pay again, it would ask for the efile confirmation # but it never emailed you the number so you don't have it. There were many questions regarding this in the community forum but the answers were of no use because they evidently didn't understand the issue. So not only is the software not as good but the support was not helpful either. I have used turbo tax for years but will probably not use it next year after the problems this year.
Date published: 2022-04-17
Rated 5 out of 5 by from great The GUI was very easy to use and was very quick to work with.
Date published: 2022-04-17
Rated 5 out of 5 by from Ease of use ! Great experiences with TurboTax. I have been a user for a while and I love to see how easy it was to use. I assisted my parents over the phone with their questions and all those newer features are very helpful for all ages.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax Good enough too much money to submit taxes electronically should be less expensive. Turbo Tax costs more every year it should not. I initially bought off of AMAZON I downloaded it but it would not launch I payed twice for Turbo Tax this year AMAZON will not give me a refund!
Date published: 2022-04-17
Rated 3 out of 5 by from S Corp version of Turbo Tax was a pian If you had PPP for 2021 there is a glitch in turbo tax you have to enter it manually or it adds a form M-1. I called the help line to see what was up and they were zero help - she told me to hire an accountant. After a week of research I found my answer to add it manually. This was a big pain since it took days to figure out it involved PPP
Date published: 2022-04-17
Rated 1 out of 5 by from Unable to Transfer 2020 Partnership Data to 2021 Turbo Tax Business 2021 was unable to transfer the prior year partnership data which was prepared with Turbo Tax. I had to load all the 2021 Partnership information that would not transfer manually. Had to override to enter partner's beginning capital
Date published: 2022-04-17
Rated 2 out of 5 by from So Dissapointed in TurboTax Home & Business 2021 I have had nothing but trouble using 2021 TurboTax Home & Business 2021. It couldn't send most states, couldn't buy states, and said I used up all by 5 filings when I hadn't.
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax Works As an elder millennial, I hate computers and everything they stand for. However, TurboTax makes it easy. Even for me.
Date published: 2022-04-17
Rated 5 out of 5 by from Mr. Ray, Indiana First time, I enjoyed using the product. Short and simple...right to the point.
Date published: 2022-04-17
Rated 5 out of 5 by from awesome I was using another tax service and it was not doing my taxes correct kept saying I needed to pay taxes on money I KNEW was to be not taxable and so I switched to turbo tax and i got the tax break and I also had a few question answered to make sure i was doing it correct...for free.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1240
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax is not what it used to be Turbo tax isn't as good as it used to be. There was a glitch in the software where after you paid the fee to efile your state return, it would take you back to the screen to pay and not let you continue. When you try to pay again, it would ask for the efile confirmation # but it never emailed you the number so you don't have it. There were many questions regarding this in the community forum but the answers were of no use because they evidently didn't understand the issue. So not only is the software not as good but the support was not helpful either. I have used turbo tax for years but will probably not use it next year after the problems this year.
Date published: 2022-04-17
Rated 5 out of 5 by from great The GUI was very easy to use and was very quick to work with.
Date published: 2022-04-17
Rated 5 out of 5 by from Ease of use ! Great experiences with TurboTax. I have been a user for a while and I love to see how easy it was to use. I assisted my parents over the phone with their questions and all those newer features are very helpful for all ages.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax Good enough too much money to submit taxes electronically should be less expensive. Turbo Tax costs more every year it should not. I initially bought off of AMAZON I downloaded it but it would not launch I payed twice for Turbo Tax this year AMAZON will not give me a refund!
Date published: 2022-04-17
Rated 3 out of 5 by from S Corp version of Turbo Tax was a pian If you had PPP for 2021 there is a glitch in turbo tax you have to enter it manually or it adds a form M-1. I called the help line to see what was up and they were zero help - she told me to hire an accountant. After a week of research I found my answer to add it manually. This was a big pain since it took days to figure out it involved PPP
Date published: 2022-04-17
Rated 1 out of 5 by from Unable to Transfer 2020 Partnership Data to 2021 Turbo Tax Business 2021 was unable to transfer the prior year partnership data which was prepared with Turbo Tax. I had to load all the 2021 Partnership information that would not transfer manually. Had to override to enter partner's beginning capital
Date published: 2022-04-17
Rated 2 out of 5 by from So Dissapointed in TurboTax Home & Business 2021 I have had nothing but trouble using 2021 TurboTax Home & Business 2021. It couldn't send most states, couldn't buy states, and said I used up all by 5 filings when I hadn't.
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax Works As an elder millennial, I hate computers and everything they stand for. However, TurboTax makes it easy. Even for me.
Date published: 2022-04-17
Rated 5 out of 5 by from Mr. Ray, Indiana First time, I enjoyed using the product. Short and simple...right to the point.
Date published: 2022-04-17
Rated 5 out of 5 by from awesome I was using another tax service and it was not doing my taxes correct kept saying I needed to pay taxes on money I KNEW was to be not taxable and so I switched to turbo tax and i got the tax break and I also had a few question answered to make sure i was doing it correct...for free.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1240