TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Confusion over child tax credit. Your software has an entire section about non married, living together, other parent claiming child. The wording of this is terrible. My son lived with me the entire year and my partner was claiming him, yet my return kept getting rejected. After some googling we figured out we had to take him completely off my return and that you are terrible at your jobs. For the amount of money you force me to pay for doing literally nothing is ridiculous. Will be exploring other options next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax is user friendly but a little costly. Did not use a live expert, was able to navigate without that
Date published: 2023-04-18
Rated 5 out of 5 by from Super Easy Really easy to follow along Great FAQs and always have the ability to get professional help ANYTIME
Date published: 2023-04-18
Rated 4 out of 5 by from Much better this year The automatic update process when starting TurboTax was a pain last year. Had to manually download program from web site whenever there was an update. This year was much smoother, but required running as an administrator for it to work. ADVICE, make it clear to users that you need to do that. Had a PATR form added for our farm business, was not entirely clear how to use it to figure out its effect on our income. Would be nice have it added to the list of income/expense questions for a farm.
Date published: 2023-04-18
Rated 5 out of 5 by from Simple and Fast Simple to use and does all the heavy lifting for you.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to Use Much easier than manual filing. Great explanations!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Great help even though I get no returns because I'm disabled..
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo is Easy! I've used Turbo Tax for over 20yrs and is has been progressing every year.
Date published: 2023-04-18
Rated 4 out of 5 by from Effective! Turbotax is significantly more free than freetaxusa. otherwise most of these programs seem similar.
Date published: 2023-04-18
Rated 5 out of 5 by from Better than Before--Faster Easier Get on with it. They feds are asking for too much information. And if they think the crypto currency crowd is going to accurately report income, then they are senile.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1237
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Confusion over child tax credit. Your software has an entire section about non married, living together, other parent claiming child. The wording of this is terrible. My son lived with me the entire year and my partner was claiming him, yet my return kept getting rejected. After some googling we figured out we had to take him completely off my return and that you are terrible at your jobs. For the amount of money you force me to pay for doing literally nothing is ridiculous. Will be exploring other options next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax is user friendly but a little costly. Did not use a live expert, was able to navigate without that
Date published: 2023-04-18
Rated 5 out of 5 by from Super Easy Really easy to follow along Great FAQs and always have the ability to get professional help ANYTIME
Date published: 2023-04-18
Rated 4 out of 5 by from Much better this year The automatic update process when starting TurboTax was a pain last year. Had to manually download program from web site whenever there was an update. This year was much smoother, but required running as an administrator for it to work. ADVICE, make it clear to users that you need to do that. Had a PATR form added for our farm business, was not entirely clear how to use it to figure out its effect on our income. Would be nice have it added to the list of income/expense questions for a farm.
Date published: 2023-04-18
Rated 5 out of 5 by from Simple and Fast Simple to use and does all the heavy lifting for you.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to Use Much easier than manual filing. Great explanations!
Date published: 2023-04-18
Rated 5 out of 5 by from Great Great help even though I get no returns because I'm disabled..
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo is Easy! I've used Turbo Tax for over 20yrs and is has been progressing every year.
Date published: 2023-04-18
Rated 4 out of 5 by from Effective! Turbotax is significantly more free than freetaxusa. otherwise most of these programs seem similar.
Date published: 2023-04-18
Rated 5 out of 5 by from Better than Before--Faster Easier Get on with it. They feds are asking for too much information. And if they think the crypto currency crowd is going to accurately report income, then they are senile.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1237