TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Big Disappointment! You've lost a customer! I have been using TurboTax for years and never had an issue. This year was quite different. First the software wouldn't load on my old Mac because it was too old to take the OS required by the software. So I took the opportunity to buy a new Mac. :-) Once loaded, the software worked great up to the point of e-filing. It told me I needed an update before I could e-file. I followed the instructions and it told me I was up to date, yet still wouldn't e-file... even though I had already paid the fee for filing my state return. I tried calling the support line twice. They were extremely un-helpful. They were unaware of the issue and told me to just print and send the return in by mail. Surprising that they were unaware, as I found an item on your own blog site that dated back to early February where customers were having this issue. I'm extremely disappointed that this type of issue was not prioritized for a correction by Intuit. Electronic filing is a key part of the product. If I had known it wasn't able to e-file I wouldn't have purchased the product this year. Even following the suggestions on the blog site to uninstall and reinstall the product didn't help. I even upgraded the OS on my new Mac and tried the uninstall/install again, but it still didn't work. I've finally given up and will resort to printing it. Unfortunately I had to go out and buy a printer to do so! Now on to the frustration of trying to get my money back for the state return that I couldn't e-file. You've lost a long-time customer!
Date published: 2021-05-14
Rated 5 out of 5 by from Best software in the world Every year I tell myself "I hate doing my taxes". Every year after using turbo tax I tell everyone "Turbotax is sooooooo good".
Date published: 2021-05-14
Rated 5 out of 5 by from Good Product works fine. Have been using this for decades
Date published: 2021-05-14
Rated 1 out of 5 by from 1 star To charge me to use my own money is very annoying!
Date published: 2021-05-14
Rated 5 out of 5 by from yes it was good will use again each year bkugujhlihlkn.
Date published: 2021-05-14
Rated 1 out of 5 by from A nightmare of a filing experience with TurboTax From the start of my filing attempts back in February or March, the online version of TurboTax was a disaster. I never was able to finish my return that way. Ultimately, an online assistant -- the fourth or fifth I spoke with over some 12+ hours -- told me candidly that she couldn't help and offered me the downloaded desktop version to see if that would work. Two full days later, I discovered a meandering path to completion by essentially giving up on trying to import any of my financial information and working somewhat tediously to enter it manually. That, of course, set the stage for an endless series of questions about various data inputs. A huge flaw in the system is that the review process tells you that an entry is needed -- without taking you to the form or even telling you which income or tax item to look for specifically and where it might be found. Not even whether it is in one of my income sources or one of my wife's. There is no reason why it cannot point the taxpayer directly at the place in the form that needs correcting. This is likely my last year with TurboTax. I wound up also using the HR Block online system for a couple of weeks, too. The results were amazingly close -- but getting it right was incredibly stressful.
Date published: 2021-05-14
Rated 3 out of 5 by from had challenges As a clergy person, the clergy & related self employment info was difficult to find. It used to be in one place, step by step. It took two live calls with advisors to find the proper places to complete the information.
Date published: 2021-05-14
Rated 4 out of 5 by from Very good Takes long time to get phone response. Need faster phone response
Date published: 2021-05-14
Rated 5 out of 5 by from great to work with Turbo tax is customer friendly, and easy to use on the computer.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Easy Turbo Tax Deluxe was easy to use. However if you are self-employed like I am, be sure to use EXACTLY the same description of your activity when adding 1099-NEC forms or else you will end up with multiple Schedule C's. However if you go to Forms and click on the unwanted C's and DELETE them (button at the bottom of the window) then open each 1099-NEC form and "link" them (right-click on the activity description in the form) to the correct C you will be OK. That is the ONLY problem I had with the program.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1234
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Big Disappointment! You've lost a customer! I have been using TurboTax for years and never had an issue. This year was quite different. First the software wouldn't load on my old Mac because it was too old to take the OS required by the software. So I took the opportunity to buy a new Mac. :-) Once loaded, the software worked great up to the point of e-filing. It told me I needed an update before I could e-file. I followed the instructions and it told me I was up to date, yet still wouldn't e-file... even though I had already paid the fee for filing my state return. I tried calling the support line twice. They were extremely un-helpful. They were unaware of the issue and told me to just print and send the return in by mail. Surprising that they were unaware, as I found an item on your own blog site that dated back to early February where customers were having this issue. I'm extremely disappointed that this type of issue was not prioritized for a correction by Intuit. Electronic filing is a key part of the product. If I had known it wasn't able to e-file I wouldn't have purchased the product this year. Even following the suggestions on the blog site to uninstall and reinstall the product didn't help. I even upgraded the OS on my new Mac and tried the uninstall/install again, but it still didn't work. I've finally given up and will resort to printing it. Unfortunately I had to go out and buy a printer to do so! Now on to the frustration of trying to get my money back for the state return that I couldn't e-file. You've lost a long-time customer!
Date published: 2021-05-14
Rated 5 out of 5 by from Best software in the world Every year I tell myself "I hate doing my taxes". Every year after using turbo tax I tell everyone "Turbotax is sooooooo good".
Date published: 2021-05-14
Rated 5 out of 5 by from Good Product works fine. Have been using this for decades
Date published: 2021-05-14
Rated 1 out of 5 by from 1 star To charge me to use my own money is very annoying!
Date published: 2021-05-14
Rated 5 out of 5 by from yes it was good will use again each year bkugujhlihlkn.
Date published: 2021-05-14
Rated 1 out of 5 by from A nightmare of a filing experience with TurboTax From the start of my filing attempts back in February or March, the online version of TurboTax was a disaster. I never was able to finish my return that way. Ultimately, an online assistant -- the fourth or fifth I spoke with over some 12+ hours -- told me candidly that she couldn't help and offered me the downloaded desktop version to see if that would work. Two full days later, I discovered a meandering path to completion by essentially giving up on trying to import any of my financial information and working somewhat tediously to enter it manually. That, of course, set the stage for an endless series of questions about various data inputs. A huge flaw in the system is that the review process tells you that an entry is needed -- without taking you to the form or even telling you which income or tax item to look for specifically and where it might be found. Not even whether it is in one of my income sources or one of my wife's. There is no reason why it cannot point the taxpayer directly at the place in the form that needs correcting. This is likely my last year with TurboTax. I wound up also using the HR Block online system for a couple of weeks, too. The results were amazingly close -- but getting it right was incredibly stressful.
Date published: 2021-05-14
Rated 3 out of 5 by from had challenges As a clergy person, the clergy & related self employment info was difficult to find. It used to be in one place, step by step. It took two live calls with advisors to find the proper places to complete the information.
Date published: 2021-05-14
Rated 4 out of 5 by from Very good Takes long time to get phone response. Need faster phone response
Date published: 2021-05-14
Rated 5 out of 5 by from great to work with Turbo tax is customer friendly, and easy to use on the computer.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Easy Turbo Tax Deluxe was easy to use. However if you are self-employed like I am, be sure to use EXACTLY the same description of your activity when adding 1099-NEC forms or else you will end up with multiple Schedule C's. However if you go to Forms and click on the unwanted C's and DELETE them (button at the bottom of the window) then open each 1099-NEC form and "link" them (right-click on the activity description in the form) to the correct C you will be OK. That is the ONLY problem I had with the program.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1234