TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy to use Turbo tax guide you to consider all potential tax breaks. .
Date published: 2023-04-18
Rated 4 out of 5 by from Great live help! Software had a couple snags but Adjovi, my live assistant was great.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is the way to go! Turbo tax is easy, very user friendly..and helpful
Date published: 2023-04-18
Rated 1 out of 5 by from Charged for premium- I didnt know until too late If you are self-employed, then filing with turbo tax will cost you $129. they won't tell you this you until you've spent hours on your return and at that point, it's too excruciating to start all over with a different service or method so you just pay it and file. they are well aware of this
Date published: 2023-04-18
Rated 2 out of 5 by from Confusing May be okay for simple taxes but if there is anything different or nuanced, it is incredibly difficult. We also cannot trust this to import information correctly and have to do a lot of small changes to ensure the information is accurate.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax 2023 My experience was fine but the cost is way too much! I could not afford it!
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and Easy Walks you through everything you need to do. Not difficult to understand or navigate. Simple and clear
Date published: 2023-04-18
Rated 1 out of 5 by from This process is stressful and too expensive. Charging $119 as the cheapest option to file taxes, is way too much as you are targeting catering to working class people. I will be searching for a new platform to use that is cheaper and more efficient than what Turbo tax has become. I am highly disappointed and feel cheated in this process. Ya'll are making money off of people needing help to navigate the very stressful process of taxes and it is disgraceful.
Date published: 2023-04-18
Rated 2 out of 5 by from legit not helpful at all I paid almost 200 dollars for help that i needed i waited over an hour to get a call from a "tax expert" who has 5 years experience supposedly, just for her to provide zero help and then Amanda proceeded to flat out hang up on me not to mention in the middle of the call it was interrupted by her child.
Date published: 2023-04-18
Rated 5 out of 5 by from Great experience! TurboTax live expert were very helpful in the process
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1228
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Turbo tax guide you to consider all potential tax breaks. .
Date published: 2023-04-18
Rated 4 out of 5 by from Great live help! Software had a couple snags but Adjovi, my live assistant was great.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is the way to go! Turbo tax is easy, very user friendly..and helpful
Date published: 2023-04-18
Rated 1 out of 5 by from Charged for premium- I didnt know until too late If you are self-employed, then filing with turbo tax will cost you $129. they won't tell you this you until you've spent hours on your return and at that point, it's too excruciating to start all over with a different service or method so you just pay it and file. they are well aware of this
Date published: 2023-04-18
Rated 2 out of 5 by from Confusing May be okay for simple taxes but if there is anything different or nuanced, it is incredibly difficult. We also cannot trust this to import information correctly and have to do a lot of small changes to ensure the information is accurate.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax 2023 My experience was fine but the cost is way too much! I could not afford it!
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and Easy Walks you through everything you need to do. Not difficult to understand or navigate. Simple and clear
Date published: 2023-04-18
Rated 1 out of 5 by from This process is stressful and too expensive. Charging $119 as the cheapest option to file taxes, is way too much as you are targeting catering to working class people. I will be searching for a new platform to use that is cheaper and more efficient than what Turbo tax has become. I am highly disappointed and feel cheated in this process. Ya'll are making money off of people needing help to navigate the very stressful process of taxes and it is disgraceful.
Date published: 2023-04-18
Rated 2 out of 5 by from legit not helpful at all I paid almost 200 dollars for help that i needed i waited over an hour to get a call from a "tax expert" who has 5 years experience supposedly, just for her to provide zero help and then Amanda proceeded to flat out hang up on me not to mention in the middle of the call it was interrupted by her child.
Date published: 2023-04-18
Rated 5 out of 5 by from Great experience! TurboTax live expert were very helpful in the process
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1228