TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax walks you through every step Turbo tax is always easy and simple. It walks you through entering all your information step by step!
Date published: 2023-04-18
Rated 1 out of 5 by from Garbage product that is misleading and overpriced. Took my payment of $178 to process my return. Payed my taxes due. THEN the software told me I had to provide my AGI from the previous year in order to e-file, AFTER taking my money. Then told me I couldn't complete my tax return. Then told me I needed to print documents to send to the government but the link to populate and print those documents does not work. So you pretty much just took payment to file my taxes, but didn't file them. Then you took payment for taxes due, for a tax return that you didn't file. I'd have saved over a hundred dollars going to a professional tax service and wouldn't have to file an extension due to failing software and expired links. Get your stuff together TurboTax!! WHY WOULD YOU TAKE MY MONEY IF I HADN'T VERIFIED MY IDENTITY???????
Date published: 2023-04-18
Rated 4 out of 5 by from Overall recommended Easy to use, for the most part, tends to send one into a loop at times. Seems very thorough.
Date published: 2023-04-18
Rated 1 out of 5 by from Tricked me into expensive product I purposely selected that I did not want MAX benefits and yet somehow still ended up with it and was charged for it. Then, wasn't able to get my money back despite noticing the flaw right away. Not okay!
Date published: 2023-04-18
Rated 1 out of 5 by from Not Free Any Longer I will not be using Turbo Tax any longer. It has always been free and you just charged me $143 I don't have to file my taxes. I got charged for using an expert when I didn't
Date published: 2023-04-18
Rated 4 out of 5 by from Turbotaxreview Website was easy to navigate and use Felt safe while entering confidential information
Date published: 2023-04-18
Rated 2 out of 5 by from Max Trying to get me to say its ok for Max and i didn't pay for it but it said i did. But i didn't pay for it. So they could charge me
Date published: 2023-04-18
Rated 1 out of 5 by from e-filing not working for PA Terrible ... after taking $25 for state e-filing. The software does not work and I have to file with mail
Date published: 2023-04-18
Rated 5 out of 5 by from TURBOTAX IS EXCELLENT. SIMPLE. EFFICIENT. THANKS THEY WALK YOU THROUGH EACH SECTION AND MAKE IT EASY AND EFFICIENT.
Date published: 2023-04-18
Rated 5 out of 5 by from impressed! I have never done my own taxes but was pleased to find how easy and helpful this was to use. I will do it again next year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1226
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax walks you through every step Turbo tax is always easy and simple. It walks you through entering all your information step by step!
Date published: 2023-04-18
Rated 1 out of 5 by from Garbage product that is misleading and overpriced. Took my payment of $178 to process my return. Payed my taxes due. THEN the software told me I had to provide my AGI from the previous year in order to e-file, AFTER taking my money. Then told me I couldn't complete my tax return. Then told me I needed to print documents to send to the government but the link to populate and print those documents does not work. So you pretty much just took payment to file my taxes, but didn't file them. Then you took payment for taxes due, for a tax return that you didn't file. I'd have saved over a hundred dollars going to a professional tax service and wouldn't have to file an extension due to failing software and expired links. Get your stuff together TurboTax!! WHY WOULD YOU TAKE MY MONEY IF I HADN'T VERIFIED MY IDENTITY???????
Date published: 2023-04-18
Rated 4 out of 5 by from Overall recommended Easy to use, for the most part, tends to send one into a loop at times. Seems very thorough.
Date published: 2023-04-18
Rated 1 out of 5 by from Tricked me into expensive product I purposely selected that I did not want MAX benefits and yet somehow still ended up with it and was charged for it. Then, wasn't able to get my money back despite noticing the flaw right away. Not okay!
Date published: 2023-04-18
Rated 1 out of 5 by from Not Free Any Longer I will not be using Turbo Tax any longer. It has always been free and you just charged me $143 I don't have to file my taxes. I got charged for using an expert when I didn't
Date published: 2023-04-18
Rated 4 out of 5 by from Turbotaxreview Website was easy to navigate and use Felt safe while entering confidential information
Date published: 2023-04-18
Rated 2 out of 5 by from Max Trying to get me to say its ok for Max and i didn't pay for it but it said i did. But i didn't pay for it. So they could charge me
Date published: 2023-04-18
Rated 1 out of 5 by from e-filing not working for PA Terrible ... after taking $25 for state e-filing. The software does not work and I have to file with mail
Date published: 2023-04-18
Rated 5 out of 5 by from TURBOTAX IS EXCELLENT. SIMPLE. EFFICIENT. THANKS THEY WALK YOU THROUGH EACH SECTION AND MAKE IT EASY AND EFFICIENT.
Date published: 2023-04-18
Rated 5 out of 5 by from impressed! I have never done my own taxes but was pleased to find how easy and helpful this was to use. I will do it again next year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1226