TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from UI has become worse with far more bugs than prior Far more bugs this time round. And the questions and overall path the user takes is very confusing and doesn't give near enough explanation or clarification on what is needed and why.
Date published: 2023-04-18
Rated 5 out of 5 by from very convenient easy and safe no hassles at all. would highly recommend
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use No problems at all. Filed jointly with Business and Daughter college program walked me right through it all.
Date published: 2023-04-18
Rated 5 out of 5 by from Love love love turbo tax Turbo Tax has made tax season quick and easy for me. This time I ran into some issues and they were able to call at 10pm & help me finish. I will be a forever customer! Thank you Turbo Tax!
Date published: 2023-04-18
Rated 4 out of 5 by from Solid Tax solution I've used Turbotax for many years, and they get better each year.
Date published: 2023-04-18
Rated 5 out of 5 by from Will Never Use Any Other Service I have been using Turbo Tax for at least 20 years. Never encountered a problem. When I was unclear of something, I called the service for an explanation and was totally impressed with the service received. I will continue to use Turbo Tax.
Date published: 2023-04-18
Rated 4 out of 5 by from On and Off Get it Done Good, maintained continuity and context help was very helpful. Low stress. However, would have been more confident if election for Itemized vs Standard was more detailed
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax Easy Turbo Tax was easy to use, had to go back a couple of times but the Help really did help explain different portions or parts.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use I've struggled going to others for aid when doing taxes, but not here.
Date published: 2023-04-18
Rated 5 out of 5 by from Made a customer for life I've avoided doing my own taxes for years thinking our tax situations were too, complicated to navigate on my own. First off, I was wrong to think I was on my own. The LIVE assistant was a huge help. Multiple Times! Secondly, the program walks you through each step and felt extremely thorough. Through the process I also learned more about my tax situations and how I can try to manage them even better through the year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1225
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from UI has become worse with far more bugs than prior Far more bugs this time round. And the questions and overall path the user takes is very confusing and doesn't give near enough explanation or clarification on what is needed and why.
Date published: 2023-04-18
Rated 5 out of 5 by from very convenient easy and safe no hassles at all. would highly recommend
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use No problems at all. Filed jointly with Business and Daughter college program walked me right through it all.
Date published: 2023-04-18
Rated 5 out of 5 by from Love love love turbo tax Turbo Tax has made tax season quick and easy for me. This time I ran into some issues and they were able to call at 10pm & help me finish. I will be a forever customer! Thank you Turbo Tax!
Date published: 2023-04-18
Rated 4 out of 5 by from Solid Tax solution I've used Turbotax for many years, and they get better each year.
Date published: 2023-04-18
Rated 5 out of 5 by from Will Never Use Any Other Service I have been using Turbo Tax for at least 20 years. Never encountered a problem. When I was unclear of something, I called the service for an explanation and was totally impressed with the service received. I will continue to use Turbo Tax.
Date published: 2023-04-18
Rated 4 out of 5 by from On and Off Get it Done Good, maintained continuity and context help was very helpful. Low stress. However, would have been more confident if election for Itemized vs Standard was more detailed
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax Easy Turbo Tax was easy to use, had to go back a couple of times but the Help really did help explain different portions or parts.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use I've struggled going to others for aid when doing taxes, but not here.
Date published: 2023-04-18
Rated 5 out of 5 by from Made a customer for life I've avoided doing my own taxes for years thinking our tax situations were too, complicated to navigate on my own. First off, I was wrong to think I was on my own. The LIVE assistant was a huge help. Multiple Times! Secondly, the program walks you through each step and felt extremely thorough. Through the process I also learned more about my tax situations and how I can try to manage them even better through the year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1225