TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Convenience and familiar The ability to have this suite of tax products that is familiar and helpful is a true joy in the hectic and sometimes downright terrible time of year that taxes are due. Thanks for having our family's back.
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty good I've used Turbo Tax for almost 10 years and it's upped its security very well every year. This is my first review and my only concern is the lingo. There are some things I had a hard time answering and had to google to make sure I'm answering correctly. I do like that I can load my income PDFs. That helped a lot. I'm just glad was able to complete it.
Date published: 2023-04-18
Rated 5 out of 5 by from Just finished my 9th year of filing with Turbo Tax I know no other way to file. They make the process fast and easy. So thankful for this company
Date published: 2023-04-18
Rated 5 out of 5 by from Taxes with Turbotax is easy Turbotax walks you through the step in a very logical way offering explanation at each stage. This makes the whole process not only easy but you are also more confident in doing it yourself. The screens and questions are almost like you are with a love consultant.
Date published: 2023-04-18
Rated 5 out of 5 by from Can they make it all any easier? I was as per usual scrambling on the last day to file my taxes. The process was so easy. I have a side business so calculating expenses is aways such a nightmare, I forget to add so many things. Turbo tax reminded me of so many expenses I would've forgotten. And I submitted an hour before deadline, pfew!
Date published: 2023-04-18
Rated 4 out of 5 by from Solid but Back door Roth should be easier Good product but it's always difficult to figure out how to do the back door Roth, which is so common that it should be easy to accomplish on TurboTax
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax makes it easy Very simple. Makes a complicated process fairly simple
Date published: 2023-04-18
Rated 2 out of 5 by from turbo tax has gotten way too expensive When I started using Turbo Tax it was affordable $25.00 But now having to pay $178 is absurd. And to add to the issue they make you pay a percentage fee when you have to use a credit card (because you are poor) to pay the government.
Date published: 2023-04-18
Rated 1 out of 5 by from TurboTax Live = HUGE SCAM I bought TurboTax live for $209.00 - I've been using TurboTax for many years and have loved the product until this year. I don't think I'll be using again. On three occasions, I asked to speak with a live representative and was told one would call within 5 minutes. No one ever once called. When I called Intuit customer service to complain, wait time was multiple hours. I was sold a false bill of good, plain and simple, and TurboTax gave me no option but to pay the $209. I couldn't even find a place to revert back to a simpler version. For the first time, it felt like the company was trying to take advantage of me, versus help me. Very disappointed.
Date published: 2023-04-18
Rated 5 out of 5 by from Good program! Program is easy to use. Will use it again I'm sure.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1223
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Convenience and familiar The ability to have this suite of tax products that is familiar and helpful is a true joy in the hectic and sometimes downright terrible time of year that taxes are due. Thanks for having our family's back.
Date published: 2023-04-18
Rated 4 out of 5 by from Pretty good I've used Turbo Tax for almost 10 years and it's upped its security very well every year. This is my first review and my only concern is the lingo. There are some things I had a hard time answering and had to google to make sure I'm answering correctly. I do like that I can load my income PDFs. That helped a lot. I'm just glad was able to complete it.
Date published: 2023-04-18
Rated 5 out of 5 by from Just finished my 9th year of filing with Turbo Tax I know no other way to file. They make the process fast and easy. So thankful for this company
Date published: 2023-04-18
Rated 5 out of 5 by from Taxes with Turbotax is easy Turbotax walks you through the step in a very logical way offering explanation at each stage. This makes the whole process not only easy but you are also more confident in doing it yourself. The screens and questions are almost like you are with a love consultant.
Date published: 2023-04-18
Rated 5 out of 5 by from Can they make it all any easier? I was as per usual scrambling on the last day to file my taxes. The process was so easy. I have a side business so calculating expenses is aways such a nightmare, I forget to add so many things. Turbo tax reminded me of so many expenses I would've forgotten. And I submitted an hour before deadline, pfew!
Date published: 2023-04-18
Rated 4 out of 5 by from Solid but Back door Roth should be easier Good product but it's always difficult to figure out how to do the back door Roth, which is so common that it should be easy to accomplish on TurboTax
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax makes it easy Very simple. Makes a complicated process fairly simple
Date published: 2023-04-18
Rated 2 out of 5 by from turbo tax has gotten way too expensive When I started using Turbo Tax it was affordable $25.00 But now having to pay $178 is absurd. And to add to the issue they make you pay a percentage fee when you have to use a credit card (because you are poor) to pay the government.
Date published: 2023-04-18
Rated 1 out of 5 by from TurboTax Live = HUGE SCAM I bought TurboTax live for $209.00 - I've been using TurboTax for many years and have loved the product until this year. I don't think I'll be using again. On three occasions, I asked to speak with a live representative and was told one would call within 5 minutes. No one ever once called. When I called Intuit customer service to complain, wait time was multiple hours. I was sold a false bill of good, plain and simple, and TurboTax gave me no option but to pay the $209. I couldn't even find a place to revert back to a simpler version. For the first time, it felt like the company was trying to take advantage of me, versus help me. Very disappointed.
Date published: 2023-04-18
Rated 5 out of 5 by from Good program! Program is easy to use. Will use it again I'm sure.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1223