TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 1 out of 5 by from the f3ck is this 3 times it has gotten rejected just waiting on the 4th and it cost waaaaaaay to much to file
Date published: 2022-04-17
Rated 3 out of 5 by from TurboTax Live was OK, frustrating at times Getting started was a breeze. TurboTax matched me with a qualified tax professional that gave me confidence that my filing would be accurate. My reason for using "Live" was to speak with a professional who could explain to me details about how certain first-time life events or actions (eg. moving from one state to another, selling assets for capital gains, etc.) affected me in the last year. Unfortunately, though this may have been more due to TurboTax's policies than my matched professional's willingness, I didn't get as much clarity as I would have liked to. While disappointing, I do not think that warrants a "3" in a review. However, my experience getting kicked out of "Live" does. On March 30th I received an email from TurboTax that I must submit all outstanding documentation by April 3rd (a Sunday). I met the April 3rd deadline. I spoke with my tax professional on April 4th and they confirmed no documentation was outstanding. I received an email "Your expert has started working on your tax return" on the morning of April 5th. On the afternoon of April 5th I received an email "We've closed your Full Service experience" to my surprise, confusion, and frustration. Customer support after hearing my situation went above and beyond to resolve my situation but the system itself made it difficult. It took about 3 hours in total to enable my tax professional to continue working on the return he had started for me. I had to file for an extension, start the process from the beginning, and have my newly assigned tax professional swapped for my original one via a manual process that seemed outside of the standard playbook (thank you customer support team!). After getting my tax professional back he communicated that he didn't know what happened, was glad to have me back, and some information he originally had was missing. However, we were back on track and it was smooth sailing from there. 3/5, probably wouldn't use TurboTax Live again. Would not recommend "Live" to a friend since I didn't learn anything more than I would have by simply filing myself and including all the back and forth with support I think I spent more time this year working on my taxes than I would have otherwise.
Date published: 2022-04-17
Rated 5 out of 5 by from The experience with terrible tax is great My experience with TurboTax was grade Susan with my tax preparation person and she answered all my questions when I needed an answer
Date published: 2022-04-17
Rated 5 out of 5 by from Much easier than by myself We were doing taxes by ourselves and couldn't figure out why we always owed money! Then our son suggested we use TurboTax. We were doing everything all wrong!!!
Date published: 2022-04-17
Rated 5 out of 5 by from Love Turbo Tax Tirbo Tax is the easiest way to do your taxes. Walks you through each step. Makes the process simple
Date published: 2022-04-17
Rated 5 out of 5 by from Great Turbo Tax! I have been using turbo tax for about 7 years and it has been great every year. The software makes doing taxes a little less stressful.
Date published: 2022-04-17
Rated 5 out of 5 by from You guys are the BOMB DIGGITY Everything was organized. Helped every bit of the way and always checked in. I really enjoyed having yall's support
Date published: 2022-04-17
Rated 5 out of 5 by from Lovely! Tax filing made easy! We finished our return in 2 hours.
Date published: 2022-04-17
Rated 5 out of 5 by from TUROBOTAX IS WONDERFUL IT WAS AS EXPECTED. HARD PROBLEMS SOLVED EASILY. EASE TCF EASE OF USE IS MUCH IMPROVED. THE REFERENCE MATERIALS WORK WELL.
Date published: 2022-04-17
Rated 2 out of 5 by from Document Importing does NOT work. I have been using Turbo Tax for over several years. This is the FIRST year that the process was frustrating. Two of my W-2s were unable to be uploaded/recognized. Then, when my 1099-R was uploaded, it created over 4 duplicates that I had to review. It would have been LESS FRUSTRATING had I just entered the data manually. Also, trying to correct my STIMULUS CHECK reporting was difficult to find. The "search" function did not not provide a link to the page for correction.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1221
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from the f3ck is this 3 times it has gotten rejected just waiting on the 4th and it cost waaaaaaay to much to file
Date published: 2022-04-17
Rated 3 out of 5 by from TurboTax Live was OK, frustrating at times Getting started was a breeze. TurboTax matched me with a qualified tax professional that gave me confidence that my filing would be accurate. My reason for using "Live" was to speak with a professional who could explain to me details about how certain first-time life events or actions (eg. moving from one state to another, selling assets for capital gains, etc.) affected me in the last year. Unfortunately, though this may have been more due to TurboTax's policies than my matched professional's willingness, I didn't get as much clarity as I would have liked to. While disappointing, I do not think that warrants a "3" in a review. However, my experience getting kicked out of "Live" does. On March 30th I received an email from TurboTax that I must submit all outstanding documentation by April 3rd (a Sunday). I met the April 3rd deadline. I spoke with my tax professional on April 4th and they confirmed no documentation was outstanding. I received an email "Your expert has started working on your tax return" on the morning of April 5th. On the afternoon of April 5th I received an email "We've closed your Full Service experience" to my surprise, confusion, and frustration. Customer support after hearing my situation went above and beyond to resolve my situation but the system itself made it difficult. It took about 3 hours in total to enable my tax professional to continue working on the return he had started for me. I had to file for an extension, start the process from the beginning, and have my newly assigned tax professional swapped for my original one via a manual process that seemed outside of the standard playbook (thank you customer support team!). After getting my tax professional back he communicated that he didn't know what happened, was glad to have me back, and some information he originally had was missing. However, we were back on track and it was smooth sailing from there. 3/5, probably wouldn't use TurboTax Live again. Would not recommend "Live" to a friend since I didn't learn anything more than I would have by simply filing myself and including all the back and forth with support I think I spent more time this year working on my taxes than I would have otherwise.
Date published: 2022-04-17
Rated 5 out of 5 by from The experience with terrible tax is great My experience with TurboTax was grade Susan with my tax preparation person and she answered all my questions when I needed an answer
Date published: 2022-04-17
Rated 5 out of 5 by from Much easier than by myself We were doing taxes by ourselves and couldn't figure out why we always owed money! Then our son suggested we use TurboTax. We were doing everything all wrong!!!
Date published: 2022-04-17
Rated 5 out of 5 by from Love Turbo Tax Tirbo Tax is the easiest way to do your taxes. Walks you through each step. Makes the process simple
Date published: 2022-04-17
Rated 5 out of 5 by from Great Turbo Tax! I have been using turbo tax for about 7 years and it has been great every year. The software makes doing taxes a little less stressful.
Date published: 2022-04-17
Rated 5 out of 5 by from You guys are the BOMB DIGGITY Everything was organized. Helped every bit of the way and always checked in. I really enjoyed having yall's support
Date published: 2022-04-17
Rated 5 out of 5 by from Lovely! Tax filing made easy! We finished our return in 2 hours.
Date published: 2022-04-17
Rated 5 out of 5 by from TUROBOTAX IS WONDERFUL IT WAS AS EXPECTED. HARD PROBLEMS SOLVED EASILY. EASE TCF EASE OF USE IS MUCH IMPROVED. THE REFERENCE MATERIALS WORK WELL.
Date published: 2022-04-17
Rated 2 out of 5 by from Document Importing does NOT work. I have been using Turbo Tax for over several years. This is the FIRST year that the process was frustrating. Two of my W-2s were unable to be uploaded/recognized. Then, when my 1099-R was uploaded, it created over 4 duplicates that I had to review. It would have been LESS FRUSTRATING had I just entered the data manually. Also, trying to correct my STIMULUS CHECK reporting was difficult to find. The "search" function did not not provide a link to the page for correction.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1221