TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 1 out of 5 by from Not satisfied with the full service experienc I am not satisfied with the full service premier at all and feel I didn't receive the service I paid for. A couple reasons: 1. The first tax accountant was not responsive at all. It took 2-3 days for him to reply message and just completely disappeared at the end, which was frustrating because the only way to talk to him is through the website message box. If he didn't respond, then there's nothing I could do. This has caused a huge delay in my tax return and I almost couldn't make it. If I paid for premier service, this just feels terrible. 2. It took me 3 calls to the TurboTax customer service to find a replacement solution for a new tax expert. The customer service agents were not able to quickly identify why the tax expert was super slow and it's frustrating that I had to call several times to get it resolved. Again, doesn't match the premier service. 3. After tax expert replacement, the new tax expert has been helpful, but also we had a lot of technical issues during the process, e.g. when we were reviewing the tax, she couldn't see the forms and we had to switch login multiple times for us to collaborate, which was super frustrating and wasted a lot of time. I also couldn't see any detailed forms at all (I also input a lot of information in my tax return previously), so I had to ask her to share documents and screenshots with me to be able to push things forward. This is really difficult to work with, especially the part that I don't have any visibility to the progress and tax forms. I chose premier service because I wanted to save some time in tax filing, but I ended up spending more time dealing with all the difficulties and inconvenience, which is not I expected.
Date published: 2021-05-13
Rated 5 out of 5 by from easy okay, quick and easy just wish i would of had more deductions
Date published: 2021-05-13
Rated 5 out of 5 by from Quick Easy been using for years, online help! using it for years, really improves year after year!
Date published: 2021-05-13
Rated 5 out of 5 by from Awesome Great experience all around good service turbo tax is awesome
Date published: 2021-05-13
Rated 1 out of 5 by from TurboTax sucks I wanted to take standard decuction for Feds and itemize for state, and turbotax would not allow it, even though California uses quite different rules currently. I spoke to two help team members, neither could find a way for me to do what I wanted.
Date published: 2021-05-13
Rated 4 out of 5 by from Another year done! Like being able to trust everything verified. Wish would make it easier to determine upfront hurdle level for entering itemized deductions rather than wasting a lot of time entering details when the required deductions are much higher than I have and standard deduction is finally recommended.
Date published: 2021-05-13
Rated 4 out of 5 by from TurboTax is a reliable Tax Software Program. I have been using TurboTax for years to complete my personal tax returns. It appears to be well designed and thorough. My confidence is high in the output provided by this program.
Date published: 2021-05-13
Rated 5 out of 5 by from awsome sometimes lol i love it!!! super quick and helpful max refund ALWAYS given
Date published: 2021-05-13
Rated 1 out of 5 by from WONDERFUL TOOL VERY EASY TO USE. THE PRODUCT HELPS YOU EVERY STEP OF THE WAY.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax is awesome Quick,easy, and amazing. Would recommend to any of my friends!
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1217
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Not satisfied with the full service experienc I am not satisfied with the full service premier at all and feel I didn't receive the service I paid for. A couple reasons: 1. The first tax accountant was not responsive at all. It took 2-3 days for him to reply message and just completely disappeared at the end, which was frustrating because the only way to talk to him is through the website message box. If he didn't respond, then there's nothing I could do. This has caused a huge delay in my tax return and I almost couldn't make it. If I paid for premier service, this just feels terrible. 2. It took me 3 calls to the TurboTax customer service to find a replacement solution for a new tax expert. The customer service agents were not able to quickly identify why the tax expert was super slow and it's frustrating that I had to call several times to get it resolved. Again, doesn't match the premier service. 3. After tax expert replacement, the new tax expert has been helpful, but also we had a lot of technical issues during the process, e.g. when we were reviewing the tax, she couldn't see the forms and we had to switch login multiple times for us to collaborate, which was super frustrating and wasted a lot of time. I also couldn't see any detailed forms at all (I also input a lot of information in my tax return previously), so I had to ask her to share documents and screenshots with me to be able to push things forward. This is really difficult to work with, especially the part that I don't have any visibility to the progress and tax forms. I chose premier service because I wanted to save some time in tax filing, but I ended up spending more time dealing with all the difficulties and inconvenience, which is not I expected.
Date published: 2021-05-13
Rated 5 out of 5 by from easy okay, quick and easy just wish i would of had more deductions
Date published: 2021-05-13
Rated 5 out of 5 by from Quick Easy been using for years, online help! using it for years, really improves year after year!
Date published: 2021-05-13
Rated 5 out of 5 by from Awesome Great experience all around good service turbo tax is awesome
Date published: 2021-05-13
Rated 1 out of 5 by from TurboTax sucks I wanted to take standard decuction for Feds and itemize for state, and turbotax would not allow it, even though California uses quite different rules currently. I spoke to two help team members, neither could find a way for me to do what I wanted.
Date published: 2021-05-13
Rated 4 out of 5 by from Another year done! Like being able to trust everything verified. Wish would make it easier to determine upfront hurdle level for entering itemized deductions rather than wasting a lot of time entering details when the required deductions are much higher than I have and standard deduction is finally recommended.
Date published: 2021-05-13
Rated 4 out of 5 by from TurboTax is a reliable Tax Software Program. I have been using TurboTax for years to complete my personal tax returns. It appears to be well designed and thorough. My confidence is high in the output provided by this program.
Date published: 2021-05-13
Rated 5 out of 5 by from awsome sometimes lol i love it!!! super quick and helpful max refund ALWAYS given
Date published: 2021-05-13
Rated 1 out of 5 by from WONDERFUL TOOL VERY EASY TO USE. THE PRODUCT HELPS YOU EVERY STEP OF THE WAY.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax is awesome Quick,easy, and amazing. Would recommend to any of my friends!
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1217