TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Great Job! Great product. Very easy to use. Will use again next year.
Date published: 2021-05-13
Rated 5 out of 5 by from Love turbo tax Everything is just so easy breezy they do all your work
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is great Maybe, it's just that I am getting more comfortable with Turbo Tax but it did seem a little more user friendly.
Date published: 2021-05-13
Rated 5 out of 5 by from Excellent I had no problem filing my taxes, it was very easy and I closed the app for awhile and when I went back it was easy finishing up. Thank you turbo tax.
Date published: 2021-05-13
Rated 5 out of 5 by from I like Turbo Tax Ive been using the program for 15+ years and never had a problem.
Date published: 2021-05-13
Rated 1 out of 5 by from Poor service, poor product I was unable to use the free file version due to bug in the software on a form. I was unable to complete the form completely in the free version. I was told I had to pay $80 for the deluxe version. I did and was able to fix the issue after over 2 hours on the phone with support and customer service. Then I was about to file my return and was forced to pay $25 to do the e-file even though it was included in the deluxe version and in previous free versions. Now Intuit won't give me my money back. Very poor product and service.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax is great Turbo Tax is great just took a little time, but it's over all very simple to answer some questions :)
Date published: 2021-05-13
Rated 1 out of 5 by from Not satisfied with the full service experienc I am not satisfied with the full service premier at all and feel I didn't receive the service I paid for. A couple reasons: 1. The first tax accountant was not responsive at all. It took 2-3 days for him to reply message and just completely disappeared at the end, which was frustrating because the only way to talk to him is through the website message box. If he didn't respond, then there's nothing I could do. This has caused a huge delay in my tax return and I almost couldn't make it. If I paid for premier service, this just feels terrible. 2. It took me 3 calls to the TurboTax customer service to find a replacement solution for a new tax expert. The customer service agents were not able to quickly identify why the tax expert was super slow and it's frustrating that I had to call several times to get it resolved. Again, doesn't match the premier service. 3. After tax expert replacement, the new tax expert has been helpful, but also we had a lot of technical issues during the process, e.g. when we were reviewing the tax, she couldn't see the forms and we had to switch login multiple times for us to collaborate, which was super frustrating and wasted a lot of time. I also couldn't see any detailed forms at all (I also input a lot of information in my tax return previously), so I had to ask her to share documents and screenshots with me to be able to push things forward. This is really difficult to work with, especially the part that I don't have any visibility to the progress and tax forms. I chose premier service because I wanted to save some time in tax filing, but I ended up spending more time dealing with all the difficulties and inconvenience, which is not I expected.
Date published: 2021-05-13
Rated 5 out of 5 by from easy okay, quick and easy just wish i would of had more deductions
Date published: 2021-05-13
Rated 5 out of 5 by from Quick Easy been using for years, online help! using it for years, really improves year after year!
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1197
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Job! Great product. Very easy to use. Will use again next year.
Date published: 2021-05-13
Rated 5 out of 5 by from Love turbo tax Everything is just so easy breezy they do all your work
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is great Maybe, it's just that I am getting more comfortable with Turbo Tax but it did seem a little more user friendly.
Date published: 2021-05-13
Rated 5 out of 5 by from Excellent I had no problem filing my taxes, it was very easy and I closed the app for awhile and when I went back it was easy finishing up. Thank you turbo tax.
Date published: 2021-05-13
Rated 5 out of 5 by from I like Turbo Tax Ive been using the program for 15+ years and never had a problem.
Date published: 2021-05-13
Rated 1 out of 5 by from Poor service, poor product I was unable to use the free file version due to bug in the software on a form. I was unable to complete the form completely in the free version. I was told I had to pay $80 for the deluxe version. I did and was able to fix the issue after over 2 hours on the phone with support and customer service. Then I was about to file my return and was forced to pay $25 to do the e-file even though it was included in the deluxe version and in previous free versions. Now Intuit won't give me my money back. Very poor product and service.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax is great Turbo Tax is great just took a little time, but it's over all very simple to answer some questions :)
Date published: 2021-05-13
Rated 1 out of 5 by from Not satisfied with the full service experienc I am not satisfied with the full service premier at all and feel I didn't receive the service I paid for. A couple reasons: 1. The first tax accountant was not responsive at all. It took 2-3 days for him to reply message and just completely disappeared at the end, which was frustrating because the only way to talk to him is through the website message box. If he didn't respond, then there's nothing I could do. This has caused a huge delay in my tax return and I almost couldn't make it. If I paid for premier service, this just feels terrible. 2. It took me 3 calls to the TurboTax customer service to find a replacement solution for a new tax expert. The customer service agents were not able to quickly identify why the tax expert was super slow and it's frustrating that I had to call several times to get it resolved. Again, doesn't match the premier service. 3. After tax expert replacement, the new tax expert has been helpful, but also we had a lot of technical issues during the process, e.g. when we were reviewing the tax, she couldn't see the forms and we had to switch login multiple times for us to collaborate, which was super frustrating and wasted a lot of time. I also couldn't see any detailed forms at all (I also input a lot of information in my tax return previously), so I had to ask her to share documents and screenshots with me to be able to push things forward. This is really difficult to work with, especially the part that I don't have any visibility to the progress and tax forms. I chose premier service because I wanted to save some time in tax filing, but I ended up spending more time dealing with all the difficulties and inconvenience, which is not I expected.
Date published: 2021-05-13
Rated 5 out of 5 by from easy okay, quick and easy just wish i would of had more deductions
Date published: 2021-05-13
Rated 5 out of 5 by from Quick Easy been using for years, online help! using it for years, really improves year after year!
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1197