TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Turbotax still needs some work It still likes to go in circles, and knowing how to get from mode to mode and back is not intuitive at all. There needs to be an option on (for example) form mode where I can click and go immediately back to where I left off on step-by-step mode. That's not there, so I often end up STARTING OVER in step-by-step mode for a section because it doesn't take me back to the exact place I left off in that section. So, I enter "continue" repeatedly until I get back to where I was. It's not just a lot of unnecessary repetitive steps, but it is also a worry that I am not sure what will happen if I do a "save". Where will it start me out, when I come back in? Am I overwriting existing data with blanks, because I hit "continue" over and over. This has been a problem since I stated with TurboTax 20+ years ago, and it has only gotten marginally better to navigate. NEED BETTER NAVIGATION BETWEEN MODES!!!
Date published: 2021-05-15
Rated 3 out of 5 by from Turbo Tax viewing Most difficult time I was the ability to view the software on my lap top. There were problems and had to plug into a monitor to see the activation page and the help menu. It should be a given that all window can be viewed whether using a laptop or a monitor, should not have had resolution problems.
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax Review Found it difficult to get correct filing for a mortgage that was re-financed during the year. When I filled out each of the 1098s for the same piece of property that covered separate parts of the same year, turbo tax summed the two mortgage amounts together and reduced the overall deduction by this sum divided into the $750,000 max
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax works great for me. I like the ability to import all the data from my investments. I had to struggle with changing the cost basis on some stock sales. But it was doable, the system worked.
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax saves Time & Money Great product for most people. If you're the average person who owns a home and has normal expenses, a home business, and you're not a millionaire, TurboTas IS the product for you!
Date published: 2021-05-15
Rated 5 out of 5 by from Great service! Was quick and easy. They had options available for everything I was missing and didn't even know I was missing. Coming back next year fo sho.
Date published: 2021-05-15
Rated 5 out of 5 by from Perfect Very easy to follow. I will use again next year. Thanks
Date published: 2021-05-15
Rated 3 out of 5 by from Software is thorough but frustrating The software is easy to use and sophisticated enough for our taxes, but it was incredibly frustrating not to be able to file extensions using Turbo Tax.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is very efficient I have been using TURBO TAX for several years, now, and I am very satisfied with their tax products.
Date published: 2021-05-15
Rated 5 out of 5 by from I was impressed with TurboTax I loved how easy and explanatory using TurboTax was. I loved the part where it filled in all of the information from my W2's. I will be using TurboTax again and again.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1186
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbotax still needs some work It still likes to go in circles, and knowing how to get from mode to mode and back is not intuitive at all. There needs to be an option on (for example) form mode where I can click and go immediately back to where I left off on step-by-step mode. That's not there, so I often end up STARTING OVER in step-by-step mode for a section because it doesn't take me back to the exact place I left off in that section. So, I enter "continue" repeatedly until I get back to where I was. It's not just a lot of unnecessary repetitive steps, but it is also a worry that I am not sure what will happen if I do a "save". Where will it start me out, when I come back in? Am I overwriting existing data with blanks, because I hit "continue" over and over. This has been a problem since I stated with TurboTax 20+ years ago, and it has only gotten marginally better to navigate. NEED BETTER NAVIGATION BETWEEN MODES!!!
Date published: 2021-05-15
Rated 3 out of 5 by from Turbo Tax viewing Most difficult time I was the ability to view the software on my lap top. There were problems and had to plug into a monitor to see the activation page and the help menu. It should be a given that all window can be viewed whether using a laptop or a monitor, should not have had resolution problems.
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax Review Found it difficult to get correct filing for a mortgage that was re-financed during the year. When I filled out each of the 1098s for the same piece of property that covered separate parts of the same year, turbo tax summed the two mortgage amounts together and reduced the overall deduction by this sum divided into the $750,000 max
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax works great for me. I like the ability to import all the data from my investments. I had to struggle with changing the cost basis on some stock sales. But it was doable, the system worked.
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax saves Time & Money Great product for most people. If you're the average person who owns a home and has normal expenses, a home business, and you're not a millionaire, TurboTas IS the product for you!
Date published: 2021-05-15
Rated 5 out of 5 by from Great service! Was quick and easy. They had options available for everything I was missing and didn't even know I was missing. Coming back next year fo sho.
Date published: 2021-05-15
Rated 5 out of 5 by from Perfect Very easy to follow. I will use again next year. Thanks
Date published: 2021-05-15
Rated 3 out of 5 by from Software is thorough but frustrating The software is easy to use and sophisticated enough for our taxes, but it was incredibly frustrating not to be able to file extensions using Turbo Tax.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is very efficient I have been using TURBO TAX for several years, now, and I am very satisfied with their tax products.
Date published: 2021-05-15
Rated 5 out of 5 by from I was impressed with TurboTax I loved how easy and explanatory using TurboTax was. I loved the part where it filled in all of the information from my W2's. I will be using TurboTax again and again.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1186