TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax is turbo fast! Super easy and fast great for a guy like me who waits to the last second to file!
Date published: 2023-04-18
Rated 5 out of 5 by from Once again amazed Ran into a little glitch with more complicated issues, upgraded and received the most amazing, fast and professional service to complete my return
Date published: 2023-04-18
Rated 3 out of 5 by from We'll see how it goes... I've used TT for the past 4 years. It is the best tax software, hands down, as it walks you through so many scenarios that the competitor software does not. However, I've had to mail my returns in for every one of those 4 years instead of e-filing because our college-aged daughter has also filed and checked the box that someone else can claim her, but Turbo Tax doesn't seem to be able to recognize that. I hope they've fixed that this year, but we will see how it goes....
Date published: 2023-04-18
Rated 5 out of 5 by from Nice and easy Turbo tax was nice and easy, although we should no longer have to do taxes like this thanks to Intuit's lobbyists
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is the best! No matter how complicated the return, its always easy with Turbotax.
Date published: 2023-04-18
Rated 4 out of 5 by from Great software with a few challenges Easy and straightforward software. Connection to investment income has always been spotty; otherwise, I'd give this a 5.
Date published: 2023-04-18
Rated 4 out of 5 by from Bit of a learning curnve, but it gets the job done Takes a while to learn, but after using it for over a decade I can knock out my taxes quickly.
Date published: 2023-04-18
Rated 1 out of 5 by from his is the worst version of Turbo Tax that I've ev This is the absolute version of TurboTax that I've ever used. I won't be purchasing your product in the near future
Date published: 2023-04-18
Rated 1 out of 5 by from Not really worth it - just use the free stuff I mainly purchased this for the LIVE on-demand tax advice. Main issues: - Responses take forever when you are chatting with the expert. Its a lot faster to call in, but the wait times are probably really long (>1 hr) - Wait times for chatting/text with the expert is really long. Sometimes, they just leave you hanging. E.g. you're waiting for the expert to join the chat room endlessly and just give up - "Expert" gives you very basic advice. I.e. advice you can read FOR FREE on Turbotax website. The live help is just them copying and pasting the free advice when you ask a question - "Expert" doesn't give insightful advice. Very basic advice and you have to ask a lot of follow up questions to get interesting tips or answers not found for free on their website
Date published: 2023-04-18
Rated 3 out of 5 by from Simple Return quite experince Alot more charges for a standard free file. I was charged 232.00 for a simple return. You dont specify until you file. I declined max assist but yet still charged 129.00. I have used you services for years but I feel like its alot of money when I had one simple form, no deductions.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1180
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is turbo fast! Super easy and fast great for a guy like me who waits to the last second to file!
Date published: 2023-04-18
Rated 5 out of 5 by from Once again amazed Ran into a little glitch with more complicated issues, upgraded and received the most amazing, fast and professional service to complete my return
Date published: 2023-04-18
Rated 3 out of 5 by from We'll see how it goes... I've used TT for the past 4 years. It is the best tax software, hands down, as it walks you through so many scenarios that the competitor software does not. However, I've had to mail my returns in for every one of those 4 years instead of e-filing because our college-aged daughter has also filed and checked the box that someone else can claim her, but Turbo Tax doesn't seem to be able to recognize that. I hope they've fixed that this year, but we will see how it goes....
Date published: 2023-04-18
Rated 5 out of 5 by from Nice and easy Turbo tax was nice and easy, although we should no longer have to do taxes like this thanks to Intuit's lobbyists
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is the best! No matter how complicated the return, its always easy with Turbotax.
Date published: 2023-04-18
Rated 4 out of 5 by from Great software with a few challenges Easy and straightforward software. Connection to investment income has always been spotty; otherwise, I'd give this a 5.
Date published: 2023-04-18
Rated 4 out of 5 by from Bit of a learning curnve, but it gets the job done Takes a while to learn, but after using it for over a decade I can knock out my taxes quickly.
Date published: 2023-04-18
Rated 1 out of 5 by from his is the worst version of Turbo Tax that I've ev This is the absolute version of TurboTax that I've ever used. I won't be purchasing your product in the near future
Date published: 2023-04-18
Rated 1 out of 5 by from Not really worth it - just use the free stuff I mainly purchased this for the LIVE on-demand tax advice. Main issues: - Responses take forever when you are chatting with the expert. Its a lot faster to call in, but the wait times are probably really long (>1 hr) - Wait times for chatting/text with the expert is really long. Sometimes, they just leave you hanging. E.g. you're waiting for the expert to join the chat room endlessly and just give up - "Expert" gives you very basic advice. I.e. advice you can read FOR FREE on Turbotax website. The live help is just them copying and pasting the free advice when you ask a question - "Expert" doesn't give insightful advice. Very basic advice and you have to ask a lot of follow up questions to get interesting tips or answers not found for free on their website
Date published: 2023-04-18
Rated 3 out of 5 by from Simple Return quite experince Alot more charges for a standard free file. I was charged 232.00 for a simple return. You dont specify until you file. I declined max assist but yet still charged 129.00. I have used you services for years but I feel like its alot of money when I had one simple form, no deductions.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1180