TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from State return rejected I always find that things that are not ordinary are difficult to do in TurboTax, and I am an accountant. Issues are highlighted and they're not easy to fix, as there might be a very specific thing that needs fixing (i.e. a blank instead of a zero), and TurboTax doesn't help you know. Also, my state tax was rejected for information that was not consistent from last year, and I double checked and everything was perfect. Still trying to figure that out. I'm sure this is very good for run of the mill returns, but mine is medium complexity and it doesn't do well.
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is Easy Peasy There's help around every corner. I love using TurboTax because it's simple, helpful, and accurate.
Date published: 2021-05-14
Rated 5 out of 5 by from Awesome service as usual I have used turbo tax most of my life and have not had a single issue to date filing with them. verification process and looking for other credits is awesome.
Date published: 2021-05-14
Rated 5 out of 5 by from Walks you right through it I have been using Turbo Tax for 8 years now. Awesome!
Date published: 2021-05-14
Rated 5 out of 5 by from Efficient and Quick My live expert was able to help me out even though I was filing last minute. Thanks!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is super easy!!! Year 7 of doing my own taxes thanks to TurboTax! Easy to follow and fill out!
Date published: 2021-05-14
Rated 5 out of 5 by from Doesn't Get Any Easier Than This! Straightforward, as much as assistance as one needs, or not. Either way, TTDeluxe takes the pain out of filing taxes!
Date published: 2021-05-14
Rated 5 out of 5 by from very easy to use This site is user friendly and easy to follow along with the prompts.
Date published: 2021-05-14
Rated 4 out of 5 by from easy to use I bought the max support so I hope I will get support.
Date published: 2021-05-14
Rated 3 out of 5 by from Unable to Get Help My experience with TurboTax this year was terrible. I needed help with one section. My boyfriend accidentally upgraded me to Deluxe, adding an extra $40 to my total. I was unable to return back to regular. I thought that maybe I would be able to receive an answer to my question . Through the chat option I was unable to get any sort of help after trying many prompts. I chose to be connected to an "expert" via phonecall, who, when I stated I needed help filing my taxes, transferred me to an automated response which at its end disconnected my call. I ended up searching for hours for the answer to my question, I hope that I entered the right code and that the IRS does not come after me. What did I pay $40 for?
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1172
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from State return rejected I always find that things that are not ordinary are difficult to do in TurboTax, and I am an accountant. Issues are highlighted and they're not easy to fix, as there might be a very specific thing that needs fixing (i.e. a blank instead of a zero), and TurboTax doesn't help you know. Also, my state tax was rejected for information that was not consistent from last year, and I double checked and everything was perfect. Still trying to figure that out. I'm sure this is very good for run of the mill returns, but mine is medium complexity and it doesn't do well.
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is Easy Peasy There's help around every corner. I love using TurboTax because it's simple, helpful, and accurate.
Date published: 2021-05-14
Rated 5 out of 5 by from Awesome service as usual I have used turbo tax most of my life and have not had a single issue to date filing with them. verification process and looking for other credits is awesome.
Date published: 2021-05-14
Rated 5 out of 5 by from Walks you right through it I have been using Turbo Tax for 8 years now. Awesome!
Date published: 2021-05-14
Rated 5 out of 5 by from Efficient and Quick My live expert was able to help me out even though I was filing last minute. Thanks!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is super easy!!! Year 7 of doing my own taxes thanks to TurboTax! Easy to follow and fill out!
Date published: 2021-05-14
Rated 5 out of 5 by from Doesn't Get Any Easier Than This! Straightforward, as much as assistance as one needs, or not. Either way, TTDeluxe takes the pain out of filing taxes!
Date published: 2021-05-14
Rated 5 out of 5 by from very easy to use This site is user friendly and easy to follow along with the prompts.
Date published: 2021-05-14
Rated 4 out of 5 by from easy to use I bought the max support so I hope I will get support.
Date published: 2021-05-14
Rated 3 out of 5 by from Unable to Get Help My experience with TurboTax this year was terrible. I needed help with one section. My boyfriend accidentally upgraded me to Deluxe, adding an extra $40 to my total. I was unable to return back to regular. I thought that maybe I would be able to receive an answer to my question . Through the chat option I was unable to get any sort of help after trying many prompts. I chose to be connected to an "expert" via phonecall, who, when I stated I needed help filing my taxes, transferred me to an automated response which at its end disconnected my call. I ended up searching for hours for the answer to my question, I hope that I entered the right code and that the IRS does not come after me. What did I pay $40 for?
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1172