TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
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Rated 3 out of 5 by kicat from you made me pay twice I have used turbo tax for a very long time and have loved it till this year it did not connect to my last years taxes and you charged me again after I had purched it at meijer's and downloaded it
Date published: 2023-04-18
Rated 5 out of 5 by dsmcgill from TT makes the complex tax code understandable Filing Federal Income Tax gets more complicated and difficult every year, especially for us "seniors". TT reduces tax-filing decision-making down to a yes, no, confirm or continue in many if not most instances. Pre-loading info is a great time saver. The sidebar is available for more info on virtually every subject, eliminating the need to do a search for it and much more reader friendly than typical government documents.
Date published: 2023-04-18
Rated 2 out of 5 by FraudbyTurboTax from Shady- doesn't allow you to change out of deluxe I already did another review, but I've been happy with TurboTax before, and mostly used the free version since my taxes are pretty simple and straightforward. This year I got into the deluxe level (since I have an IRA and answered the contributions questions) but when I wanted to revert back to the free version there was no way to do it! Also, it wasn't clear that I'd be charged twice (for both federal and state returns). Every step feels like a sales pitch.
Date published: 2023-04-18
Rated 4 out of 5 by null from Turbo Tax is great! Turbo Tax is fairly easy to use. Sometimes I run into some issues but their live customer service representatives are always so nice and helpful!
Date published: 2023-04-18
Rated 3 out of 5 by annoyedbytaxes from TurboTax needs online chat available It needs online chat. having to wait to talk to someone does not work in this time and day.
Date published: 2023-04-18
Rated 5 out of 5 by Trishan 1 from Turbo Tax is awesome Fast and step by step instructions very easy and convenient.
Date published: 2023-04-18
Rated 5 out of 5 by YanceyM from turbo tax is easy and great tool to have Turbo tax is fast and easy. it answer all my questions.
Date published: 2023-04-18
Rated 5 out of 5 by Cathleen621 from Easy to use with assistance if needed Also used TurboTax and I am always satisfied with the software. This year was the first time I needed help with a form that was blocking me from filing and I was able to receive a call to help since I could not find the form on the list.
Date published: 2023-04-18
Rated 1 out of 5 by disgusted10200752 from It sucks Every year I say never again. It just keeps getting worse. How do I file a federal extension? It is not obvious to me. I use help and it points me to state extension. I go to google and it takes me to state extension. I log into TurboTax and search. It takes me to an opportunity to purchase TurboTax online and/or online pay for help.
Date published: 2023-04-18
Rated 5 out of 5 by Emi10 from Easy to complete Simple and easy to complete in a matter of minutes!
All TurboTax® Offerings Reviews - Page 1155
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by kicat from you made me pay twice I have used turbo tax for a very long time and have loved it till this year it did not connect to my last years taxes and you charged me again after I had purched it at meijer's and downloaded it
Date published: 2023-04-18
Rated 5 out of 5 by dsmcgill from TT makes the complex tax code understandable Filing Federal Income Tax gets more complicated and difficult every year, especially for us "seniors". TT reduces tax-filing decision-making down to a yes, no, confirm or continue in many if not most instances. Pre-loading info is a great time saver. The sidebar is available for more info on virtually every subject, eliminating the need to do a search for it and much more reader friendly than typical government documents.
Date published: 2023-04-18
Rated 2 out of 5 by FraudbyTurboTax from Shady- doesn't allow you to change out of deluxe I already did another review, but I've been happy with TurboTax before, and mostly used the free version since my taxes are pretty simple and straightforward. This year I got into the deluxe level (since I have an IRA and answered the contributions questions) but when I wanted to revert back to the free version there was no way to do it! Also, it wasn't clear that I'd be charged twice (for both federal and state returns). Every step feels like a sales pitch.
Date published: 2023-04-18
Rated 4 out of 5 by null from Turbo Tax is great! Turbo Tax is fairly easy to use. Sometimes I run into some issues but their live customer service representatives are always so nice and helpful!
Date published: 2023-04-18
Rated 3 out of 5 by annoyedbytaxes from TurboTax needs online chat available It needs online chat. having to wait to talk to someone does not work in this time and day.
Date published: 2023-04-18
Rated 5 out of 5 by Trishan 1 from Turbo Tax is awesome Fast and step by step instructions very easy and convenient.
Date published: 2023-04-18
Rated 5 out of 5 by YanceyM from turbo tax is easy and great tool to have Turbo tax is fast and easy. it answer all my questions.
Date published: 2023-04-18
Rated 5 out of 5 by Cathleen621 from Easy to use with assistance if needed Also used TurboTax and I am always satisfied with the software. This year was the first time I needed help with a form that was blocking me from filing and I was able to receive a call to help since I could not find the form on the list.
Date published: 2023-04-18
Rated 1 out of 5 by disgusted10200752 from It sucks Every year I say never again. It just keeps getting worse. How do I file a federal extension? It is not obvious to me. I use help and it points me to state extension. I go to google and it takes me to state extension. I log into TurboTax and search. It takes me to an opportunity to purchase TurboTax online and/or online pay for help.
Date published: 2023-04-18
Rated 5 out of 5 by Emi10 from Easy to complete Simple and easy to complete in a matter of minutes!
All TurboTax® Offerings Reviews - Page 1155
Date published: 2023-04-18