TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from TurboTax Online Premier Overall a quality product. The robust system check and review method prior to efile is worth the investment. Please do not change it in the years to come.
Date published: 2021-05-15
Rated 5 out of 5 by from Smooth and Easy The process is very clear and simple. It is very smooth.
Date published: 2021-05-15
Rated 2 out of 5 by from What a pain! Pick up where I left off DID NOT go back to where I left off - it made me answer a lot of questions again. Plus, I had to dig around to find where to put in estimated tax payments. I think it was worse than last year. What a pain!
Date published: 2021-05-15
Rated 5 out of 5 by from Awesome!!! Cherry my Tax Expert was amazing!!!!! I was really nervous and Cherry really put me at ease. She was very helpful and am very grateful for her assistance and patience. Thank you, Cherry!
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo tax was awesome Everything was easy and everything had an explanation of what it was. They had all the options of what I needed and I believe I am getting exactly what I deserve for my tax return
Date published: 2021-05-15
Rated 3 out of 5 by from Ok but more confusing than it should be Have used TT for many years. It does not get easier to use. Parts of it are in fact better. But it SEEMS to contradict itself. I had to file an emended return for Fed and St this year and is was very confusing as to which forms to file and whether it even filed my State return electronically or not! good Grief TT ... why can't you make this process straightforward? The State part of the whole things is rough.
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax extremely helpful I have used TurboTax for years and I always love how kind, patient and helpful they are.
Date published: 2021-05-15
Rated 5 out of 5 by from User friendly Very helpful. Will most likely use again. Requirement for this post is too long.
Date published: 2021-05-15
Rated 4 out of 5 by from Hard to fellow Not everyone is technical enough to follow your instructions. I'm a 22 years Turbo user and your improving's are hard to understand, you know what you are doing but we your customers are not wits like you .Getting access to a human being for a query and/or a problem is very difficult to getting one and when reach ones is difficult to understand due to telephone connection such as echoes, volume, etc. I being fortunate to find one to communicate after going through disconnections.
Date published: 2021-05-15
Rated 5 out of 5 by from ITS THE BEST TURBO TAX WAS SO EFFIENT I WILL BE BACK NET YEAR FORSURE
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1147
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax Online Premier Overall a quality product. The robust system check and review method prior to efile is worth the investment. Please do not change it in the years to come.
Date published: 2021-05-15
Rated 5 out of 5 by from Smooth and Easy The process is very clear and simple. It is very smooth.
Date published: 2021-05-15
Rated 2 out of 5 by from What a pain! Pick up where I left off DID NOT go back to where I left off - it made me answer a lot of questions again. Plus, I had to dig around to find where to put in estimated tax payments. I think it was worse than last year. What a pain!
Date published: 2021-05-15
Rated 5 out of 5 by from Awesome!!! Cherry my Tax Expert was amazing!!!!! I was really nervous and Cherry really put me at ease. She was very helpful and am very grateful for her assistance and patience. Thank you, Cherry!
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo tax was awesome Everything was easy and everything had an explanation of what it was. They had all the options of what I needed and I believe I am getting exactly what I deserve for my tax return
Date published: 2021-05-15
Rated 3 out of 5 by from Ok but more confusing than it should be Have used TT for many years. It does not get easier to use. Parts of it are in fact better. But it SEEMS to contradict itself. I had to file an emended return for Fed and St this year and is was very confusing as to which forms to file and whether it even filed my State return electronically or not! good Grief TT ... why can't you make this process straightforward? The State part of the whole things is rough.
Date published: 2021-05-15
Rated 5 out of 5 by from TurboTax extremely helpful I have used TurboTax for years and I always love how kind, patient and helpful they are.
Date published: 2021-05-15
Rated 5 out of 5 by from User friendly Very helpful. Will most likely use again. Requirement for this post is too long.
Date published: 2021-05-15
Rated 4 out of 5 by from Hard to fellow Not everyone is technical enough to follow your instructions. I'm a 22 years Turbo user and your improving's are hard to understand, you know what you are doing but we your customers are not wits like you .Getting access to a human being for a query and/or a problem is very difficult to getting one and when reach ones is difficult to understand due to telephone connection such as echoes, volume, etc. I being fortunate to find one to communicate after going through disconnections.
Date published: 2021-05-15
Rated 5 out of 5 by from ITS THE BEST TURBO TAX WAS SO EFFIENT I WILL BE BACK NET YEAR FORSURE
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1147