TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from awesome easy to use. easy to understand and follow. process took less time than expected
Date published: 2023-04-18
Rated 5 out of 5 by from Love TURBO TAX!!! I have used turbo tax for 16 years, and won't use anything else!!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to Use Simple, straightforward, very intuitive. Great experience.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax has changed I usually have enjoyed using TurboTax within the past few years but this year has drastically changed with all of its hidden fees. It should definitely be nicer to its people.
Date published: 2023-04-18
Rated 1 out of 5 by from I AM VERY DISAPPOINTED IN TURBO TAX!!!!!!! I HAVE TO CONTINUOUSLY GO BACK TO TRY TO FIND OUT WHY IT WOULD NOT GO THROUGH KEPT COMING UP WITH MESSAGE “ Hidden Federal Transfer Wks: Taxpayer's occupation has too many characters” THEN NOT EXPLAINING WHY TOOK MY MONEY AND STILL HAD TO REPEAT OVER AND OVER AND NEVER FIGURED OUT WHAT IT MEANT.
Date published: 2023-04-18
Rated 3 out of 5 by from Pricing non transparent Great product, but started in turbotax premium - 120$ (not premier, which is 90$), even though premier would have had all the features i need, and could not switch to the lower priced product. Additionally, not clear about being charged extra to deduct cost of turbotax from refund
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great I've used Turbo Tax for 8 years now, and the product has improved each year. Very easy to use.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is great I've used this site for years, it's very easy to use and with the guided assistance you don't have to worry about messing up
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax with ease! Always straight forward and easy to use. Just follow the prompts and questions just like sitting with a tax advisor but from the comfort of my home and laptop.
Date published: 2023-04-18
Rated 1 out of 5 by from Too expensive - no ACTUAL live help provided I wouldn't recommend buying the premium with live help if you actually want/need the live help. The help isn't live. I received a case number and was told that I can expect to receive a call in an hour and a half. What a ripoff. I've been using TurboTax for years, but I won't be back next year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1137
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awesome easy to use. easy to understand and follow. process took less time than expected
Date published: 2023-04-18
Rated 5 out of 5 by from Love TURBO TAX!!! I have used turbo tax for 16 years, and won't use anything else!!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to Use Simple, straightforward, very intuitive. Great experience.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax has changed I usually have enjoyed using TurboTax within the past few years but this year has drastically changed with all of its hidden fees. It should definitely be nicer to its people.
Date published: 2023-04-18
Rated 1 out of 5 by from I AM VERY DISAPPOINTED IN TURBO TAX!!!!!!! I HAVE TO CONTINUOUSLY GO BACK TO TRY TO FIND OUT WHY IT WOULD NOT GO THROUGH KEPT COMING UP WITH MESSAGE “ Hidden Federal Transfer Wks: Taxpayer's occupation has too many characters” THEN NOT EXPLAINING WHY TOOK MY MONEY AND STILL HAD TO REPEAT OVER AND OVER AND NEVER FIGURED OUT WHAT IT MEANT.
Date published: 2023-04-18
Rated 3 out of 5 by from Pricing non transparent Great product, but started in turbotax premium - 120$ (not premier, which is 90$), even though premier would have had all the features i need, and could not switch to the lower priced product. Additionally, not clear about being charged extra to deduct cost of turbotax from refund
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great I've used Turbo Tax for 8 years now, and the product has improved each year. Very easy to use.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is great I've used this site for years, it's very easy to use and with the guided assistance you don't have to worry about messing up
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax with ease! Always straight forward and easy to use. Just follow the prompts and questions just like sitting with a tax advisor but from the comfort of my home and laptop.
Date published: 2023-04-18
Rated 1 out of 5 by from Too expensive - no ACTUAL live help provided I wouldn't recommend buying the premium with live help if you actually want/need the live help. The help isn't live. I received a case number and was told that I can expect to receive a call in an hour and a half. What a ripoff. I've been using TurboTax for years, but I won't be back next year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1137