TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TURBOTAX IS AWESOME TURBOTAX PRODUCT IS GREAT I HAVE BEEN USING OVER 20 YEARS AND IT WORKS WELL FOR ME AND MY FAMILY. ALWAYS LOOK FORWARD TO USE IT. SPEAKING WITH YOUR REPRESENTATIVE IS ALWAYS A PLEASURE, THEY ARE VERY HELPFUL
Date published: 2022-04-17
Rated 2 out of 5 by from It's okay. It used to be better. There were several deductions it didn't ask or check for. Had to go back and figure out myself. It didn't ask about health insurance in general, only 1095-A, but then if you had employer sponsored/paid health care (so no 1095-A but 1095-C), it asked confusing questions suggesting the software thought we didn't have healthcare at all. This was very annoying and took a lot of unnecessary time. Bunch of smaller similar problems. The software doesn't carry over various deductions that are clear from last year's account or even suggest you should and give the number (though this would be easy).
Date published: 2022-04-17
Rated 4 out of 5 by from Great Okay, but why do I need to fill in all this INFORMATION!
Date published: 2022-04-17
Rated 5 out of 5 by from Cindy was AWESOME... Great as always,,,easy peasy no sweatsky will use it again!!!
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use product The product is very easy to use. It provides automated calculations and the risk assessment and error checking is great to determine mistakes and audit issues.
Date published: 2022-04-17
Rated 1 out of 5 by from 2021 version is absolutely horrible I have used Turbo Tax since 1997! Yes, 24 years and this year was the absolute worst version ever!!! I always purchase Deluxe and did not receive a free state filing; I had to look up the MEANING to many of the questions asked (isnt that WHY we buy this software so you GUIDE us?), and I paid my taxes due online with a card, had them rejected for AGI - which was correct - but I retyped and then tried to refile but turbo tax said I had to pay my taxes AGAIN or it wouldn't try efile!! :( So I printed them - including state because it won't let you split one mail and one efile and i already paid $25 for that state filing!!! THIS YEAR WAS A DEBACLE and this version of the software is beyond frustrating and horrible! You just lost a long term customer.
Date published: 2022-04-17
Rated 5 out of 5 by from easy to use helpful and good resources Used it for years makes it easy! Has lots of tips that save you money and works to get the best refund.
Date published: 2022-04-17
Rated 1 out of 5 by from State filing is a nighmare. I could not simply file my CT return. The input screen for the $25 kept freezing and I had to shut down my PC. 3 or more times. This is a major nightmare! I had to efile my federal separately and am still trying to file my CT state. You get 1 star for terrible glitches at a critical filing time after spending two weeks on a complex business personal return. I have had multiple problems over the years specifically when trying to file the state return.
Date published: 2022-04-17
Rated 5 out of 5 by from Takes the work out of filing taxes Fairly seamless walk-through of my tax prep. Much faster than I could have done it myself.
Date published: 2022-04-17
Rated 5 out of 5 by from Always a pleasure Thanks for making it easy, I am always glad to be able to learn more about taxes by filing on my own.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1119
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBOTAX IS AWESOME TURBOTAX PRODUCT IS GREAT I HAVE BEEN USING OVER 20 YEARS AND IT WORKS WELL FOR ME AND MY FAMILY. ALWAYS LOOK FORWARD TO USE IT. SPEAKING WITH YOUR REPRESENTATIVE IS ALWAYS A PLEASURE, THEY ARE VERY HELPFUL
Date published: 2022-04-17
Rated 2 out of 5 by from It's okay. It used to be better. There were several deductions it didn't ask or check for. Had to go back and figure out myself. It didn't ask about health insurance in general, only 1095-A, but then if you had employer sponsored/paid health care (so no 1095-A but 1095-C), it asked confusing questions suggesting the software thought we didn't have healthcare at all. This was very annoying and took a lot of unnecessary time. Bunch of smaller similar problems. The software doesn't carry over various deductions that are clear from last year's account or even suggest you should and give the number (though this would be easy).
Date published: 2022-04-17
Rated 4 out of 5 by from Great Okay, but why do I need to fill in all this INFORMATION!
Date published: 2022-04-17
Rated 5 out of 5 by from Cindy was AWESOME... Great as always,,,easy peasy no sweatsky will use it again!!!
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use product The product is very easy to use. It provides automated calculations and the risk assessment and error checking is great to determine mistakes and audit issues.
Date published: 2022-04-17
Rated 1 out of 5 by from 2021 version is absolutely horrible I have used Turbo Tax since 1997! Yes, 24 years and this year was the absolute worst version ever!!! I always purchase Deluxe and did not receive a free state filing; I had to look up the MEANING to many of the questions asked (isnt that WHY we buy this software so you GUIDE us?), and I paid my taxes due online with a card, had them rejected for AGI - which was correct - but I retyped and then tried to refile but turbo tax said I had to pay my taxes AGAIN or it wouldn't try efile!! :( So I printed them - including state because it won't let you split one mail and one efile and i already paid $25 for that state filing!!! THIS YEAR WAS A DEBACLE and this version of the software is beyond frustrating and horrible! You just lost a long term customer.
Date published: 2022-04-17
Rated 5 out of 5 by from easy to use helpful and good resources Used it for years makes it easy! Has lots of tips that save you money and works to get the best refund.
Date published: 2022-04-17
Rated 1 out of 5 by from State filing is a nighmare. I could not simply file my CT return. The input screen for the $25 kept freezing and I had to shut down my PC. 3 or more times. This is a major nightmare! I had to efile my federal separately and am still trying to file my CT state. You get 1 star for terrible glitches at a critical filing time after spending two weeks on a complex business personal return. I have had multiple problems over the years specifically when trying to file the state return.
Date published: 2022-04-17
Rated 5 out of 5 by from Takes the work out of filing taxes Fairly seamless walk-through of my tax prep. Much faster than I could have done it myself.
Date published: 2022-04-17
Rated 5 out of 5 by from Always a pleasure Thanks for making it easy, I am always glad to be able to learn more about taxes by filing on my own.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1119