TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from It was great I was able to do it fast and it was easy, I understood the process
Date published: 2021-05-14
Rated 1 out of 5 by from Turbo Tax sucks You asked for payment to email my state return and then wanted more info on the return which I didn't understand. I printed the forms and filed via mail. I want my $25.00 back!!
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo tax is awesome Great program. I would recommend this program to anyone. It is very user friendly and accurate
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is Trustworthy! Everything was explained properly and the help button is life saving.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo tax is awesome! Turbo tax is awesome! Thank you very much. I'll be back.
Date published: 2021-05-14
Rated 5 out of 5 by from Great Excellent thank you easy and easy will continue using
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is Awesome!!!!!!!!! my experience with Turbo Tax was amazing. As it is each time that I use them!!!!! 4 Years strong :) ;) :)
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to understand Love the step by step instructions. Income taxes are still painful, but easy to calculate!
Date published: 2021-05-14
Rated 5 out of 5 by from Excellent service & compassionate Excellent service & Cindy was very compassionate as my husband died last year
Date published: 2021-05-14
Rated 3 out of 5 by from Mixed Review I have used Turbo off and on for years. And while it is a great product in many ways, it seems to get harder to get good information on what version you need and to get online help when you need it. I ended up paying an upgrade of about $30 from Deluxe to Premier only to have the same result explained slightly better. I was given a what feels like a bait and switch on help with retirement planning, and in fact, I ended up paying the same high tax and got no real information. And al because a "get more information" hyperlink wouldn't open in the Deluxe version. Don't know if that was intentional or a bug, but either way, not good. I also spent way too much time on the telephone with a well meaning, but totally inept person on the help line. I got my taxes done and I am reasonably certain they will be OK- but customer service is getting weaker. And frankly I don't believe that there needs to be so many levels of the product. Broader range of help in fewer versions would make more sense, as one doesn't always know what tax snares are waiting until they begin doing the return.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1119
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from It was great I was able to do it fast and it was easy, I understood the process
Date published: 2021-05-14
Rated 1 out of 5 by from Turbo Tax sucks You asked for payment to email my state return and then wanted more info on the return which I didn't understand. I printed the forms and filed via mail. I want my $25.00 back!!
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo tax is awesome Great program. I would recommend this program to anyone. It is very user friendly and accurate
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is Trustworthy! Everything was explained properly and the help button is life saving.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo tax is awesome! Turbo tax is awesome! Thank you very much. I'll be back.
Date published: 2021-05-14
Rated 5 out of 5 by from Great Excellent thank you easy and easy will continue using
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is Awesome!!!!!!!!! my experience with Turbo Tax was amazing. As it is each time that I use them!!!!! 4 Years strong :) ;) :)
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to understand Love the step by step instructions. Income taxes are still painful, but easy to calculate!
Date published: 2021-05-14
Rated 5 out of 5 by from Excellent service & compassionate Excellent service & Cindy was very compassionate as my husband died last year
Date published: 2021-05-14
Rated 3 out of 5 by from Mixed Review I have used Turbo off and on for years. And while it is a great product in many ways, it seems to get harder to get good information on what version you need and to get online help when you need it. I ended up paying an upgrade of about $30 from Deluxe to Premier only to have the same result explained slightly better. I was given a what feels like a bait and switch on help with retirement planning, and in fact, I ended up paying the same high tax and got no real information. And al because a "get more information" hyperlink wouldn't open in the Deluxe version. Don't know if that was intentional or a bug, but either way, not good. I also spent way too much time on the telephone with a well meaning, but totally inept person on the help line. I got my taxes done and I am reasonably certain they will be OK- but customer service is getting weaker. And frankly I don't believe that there needs to be so many levels of the product. Broader range of help in fewer versions would make more sense, as one doesn't always know what tax snares are waiting until they begin doing the return.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1119