TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Cindy was AWESOME... Great as always,,,easy peasy no sweatsky will use it again!!!
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use product The product is very easy to use. It provides automated calculations and the risk assessment and error checking is great to determine mistakes and audit issues.
Date published: 2022-04-17
Rated 1 out of 5 by from 2021 version is absolutely horrible I have used Turbo Tax since 1997! Yes, 24 years and this year was the absolute worst version ever!!! I always purchase Deluxe and did not receive a free state filing; I had to look up the MEANING to many of the questions asked (isnt that WHY we buy this software so you GUIDE us?), and I paid my taxes due online with a card, had them rejected for AGI - which was correct - but I retyped and then tried to refile but turbo tax said I had to pay my taxes AGAIN or it wouldn't try efile!! :( So I printed them - including state because it won't let you split one mail and one efile and i already paid $25 for that state filing!!! THIS YEAR WAS A DEBACLE and this version of the software is beyond frustrating and horrible! You just lost a long term customer.
Date published: 2022-04-17
Rated 5 out of 5 by from easy to use helpful and good resources Used it for years makes it easy! Has lots of tips that save you money and works to get the best refund.
Date published: 2022-04-17
Rated 1 out of 5 by from State filing is a nighmare. I could not simply file my CT return. The input screen for the $25 kept freezing and I had to shut down my PC. 3 or more times. This is a major nightmare! I had to efile my federal separately and am still trying to file my CT state. You get 1 star for terrible glitches at a critical filing time after spending two weeks on a complex business personal return. I have had multiple problems over the years specifically when trying to file the state return.
Date published: 2022-04-17
Rated 5 out of 5 by from Takes the work out of filing taxes Fairly seamless walk-through of my tax prep. Much faster than I could have done it myself.
Date published: 2022-04-17
Rated 5 out of 5 by from Always a pleasure Thanks for making it easy, I am always glad to be able to learn more about taxes by filing on my own.
Date published: 2022-04-17
Rated 3 out of 5 by from Not happy about the Free File options I like Turbo Tax and have been using it for many years. What I'm not too happy about is not being able to use it with the federal free file options. Besides having to pay, its an additional fee for state taxes. for the money I paid this year, I could have had a professional tax preparer do man taxes & had additional protections. If it stays this way next year, I'll support a local business, have greater audit protections and file with them next year.
Date published: 2022-04-17
Rated 4 out of 5 by from Reliable tool We've been using TurboTax for over 20 years and have come to rely on it as our "go to" software for our taxes. Usually we buy the disc or download, it was different this year and took some getting used to and seemed like all the data from last year didn't transfer
Date published: 2022-04-17
Rated 4 out of 5 by from great I had a great experience with turbo tax, it was very easy to follow and understand. i will definitely use it next year.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1112
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Cindy was AWESOME... Great as always,,,easy peasy no sweatsky will use it again!!!
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use product The product is very easy to use. It provides automated calculations and the risk assessment and error checking is great to determine mistakes and audit issues.
Date published: 2022-04-17
Rated 1 out of 5 by from 2021 version is absolutely horrible I have used Turbo Tax since 1997! Yes, 24 years and this year was the absolute worst version ever!!! I always purchase Deluxe and did not receive a free state filing; I had to look up the MEANING to many of the questions asked (isnt that WHY we buy this software so you GUIDE us?), and I paid my taxes due online with a card, had them rejected for AGI - which was correct - but I retyped and then tried to refile but turbo tax said I had to pay my taxes AGAIN or it wouldn't try efile!! :( So I printed them - including state because it won't let you split one mail and one efile and i already paid $25 for that state filing!!! THIS YEAR WAS A DEBACLE and this version of the software is beyond frustrating and horrible! You just lost a long term customer.
Date published: 2022-04-17
Rated 5 out of 5 by from easy to use helpful and good resources Used it for years makes it easy! Has lots of tips that save you money and works to get the best refund.
Date published: 2022-04-17
Rated 1 out of 5 by from State filing is a nighmare. I could not simply file my CT return. The input screen for the $25 kept freezing and I had to shut down my PC. 3 or more times. This is a major nightmare! I had to efile my federal separately and am still trying to file my CT state. You get 1 star for terrible glitches at a critical filing time after spending two weeks on a complex business personal return. I have had multiple problems over the years specifically when trying to file the state return.
Date published: 2022-04-17
Rated 5 out of 5 by from Takes the work out of filing taxes Fairly seamless walk-through of my tax prep. Much faster than I could have done it myself.
Date published: 2022-04-17
Rated 5 out of 5 by from Always a pleasure Thanks for making it easy, I am always glad to be able to learn more about taxes by filing on my own.
Date published: 2022-04-17
Rated 3 out of 5 by from Not happy about the Free File options I like Turbo Tax and have been using it for many years. What I'm not too happy about is not being able to use it with the federal free file options. Besides having to pay, its an additional fee for state taxes. for the money I paid this year, I could have had a professional tax preparer do man taxes & had additional protections. If it stays this way next year, I'll support a local business, have greater audit protections and file with them next year.
Date published: 2022-04-17
Rated 4 out of 5 by from Reliable tool We've been using TurboTax for over 20 years and have come to rely on it as our "go to" software for our taxes. Usually we buy the disc or download, it was different this year and took some getting used to and seemed like all the data from last year didn't transfer
Date published: 2022-04-17
Rated 4 out of 5 by from great I had a great experience with turbo tax, it was very easy to follow and understand. i will definitely use it next year.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1112