TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 1 out of 5 by from Terrible when you needit Won't download updates, won't install a manual update, won't efile and give a reason, right at deadline and already paid for state, bad experience with TurboTax again
Date published: 2022-04-17
Rated 2 out of 5 by from TurboTax 2021 Too Much Data Entry It gets very annoying having to keep entering the same data on different screens, for example, if you owe Fed tax and want to pay by bank, then you fill out your bank info, and at the same time if you are owed a Refund on State, then it asks you in another set of screens to fill out the same information again. Why doesnt the software recognize a refund and payment are required and ask how you want to pay or receive the refund in one screen. Same with importing a prior years tax info....you have to fill in the registration again....
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is GREAT I have used Turbo Tax for several years. Easy to use and great tax information and assistance.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is a great resource/tool. Even though I dread filing taxes especially since I have to try to locate so much paperwork/mail, TurboTax helps to make the process move smoothly. I've been filing with TurboTax for several years.
Date published: 2022-04-17
Rated 1 out of 5 by from Turbo tax filing really sucks. The turbo tax system is really terrible. I really didn't want to use the service but I couldn't get a real tax preparer to work on it. I hope I never have to use this system again.
Date published: 2022-04-17
Rated 5 out of 5 by from Turobo tax is great...quick and easy! Turbo Tax is easy to use and helps quickly guide me to what I need.
Date published: 2022-04-17
Rated 5 out of 5 by from Stan is an amazing human being! Helped w all of my annoying questions. Stan was so helpful and understanding.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax has always made my life easier. I have been using Intuit/Turbo Tax ever since it has been around and available. Both of my sons use it also and they love it. Turbo Tax walks me through every step of the way and helps me understand the language of taxes and keeps me up to date on what has changed each year. Our family uses the experts also now. Today we used David and since it was at the last minute and with the health insurance changes made last year, we really appreciated the one-to-one expert advice.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is easy, efficient and secure Filing taxes in any form can be intimidating and complex. Turbo tax takes that all away. They make it easy to stay up to date on your changes, it's easy to upload your documents and it prepopulates info for you and I have confidence that their systems are very secure when e-filing. It's worth the peace of mind and confidence to use TurboTax.
Date published: 2022-04-17
Rated 2 out of 5 by from Add'l charge for a second state return is too high The additional charge for a second state return is excessively high. In order to add the second return, I had to call support to have them add it to my installation. So not only was the charge excessive, but the install was very poor. Overall, a very poor customer experience. I will have to evaluate if I want to continue with Turbo Tax for next year's return.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1104
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible when you needit Won't download updates, won't install a manual update, won't efile and give a reason, right at deadline and already paid for state, bad experience with TurboTax again
Date published: 2022-04-17
Rated 2 out of 5 by from TurboTax 2021 Too Much Data Entry It gets very annoying having to keep entering the same data on different screens, for example, if you owe Fed tax and want to pay by bank, then you fill out your bank info, and at the same time if you are owed a Refund on State, then it asks you in another set of screens to fill out the same information again. Why doesnt the software recognize a refund and payment are required and ask how you want to pay or receive the refund in one screen. Same with importing a prior years tax info....you have to fill in the registration again....
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is GREAT I have used Turbo Tax for several years. Easy to use and great tax information and assistance.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is a great resource/tool. Even though I dread filing taxes especially since I have to try to locate so much paperwork/mail, TurboTax helps to make the process move smoothly. I've been filing with TurboTax for several years.
Date published: 2022-04-17
Rated 1 out of 5 by from Turbo tax filing really sucks. The turbo tax system is really terrible. I really didn't want to use the service but I couldn't get a real tax preparer to work on it. I hope I never have to use this system again.
Date published: 2022-04-17
Rated 5 out of 5 by from Turobo tax is great...quick and easy! Turbo Tax is easy to use and helps quickly guide me to what I need.
Date published: 2022-04-17
Rated 5 out of 5 by from Stan is an amazing human being! Helped w all of my annoying questions. Stan was so helpful and understanding.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax has always made my life easier. I have been using Intuit/Turbo Tax ever since it has been around and available. Both of my sons use it also and they love it. Turbo Tax walks me through every step of the way and helps me understand the language of taxes and keeps me up to date on what has changed each year. Our family uses the experts also now. Today we used David and since it was at the last minute and with the health insurance changes made last year, we really appreciated the one-to-one expert advice.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is easy, efficient and secure Filing taxes in any form can be intimidating and complex. Turbo tax takes that all away. They make it easy to stay up to date on your changes, it's easy to upload your documents and it prepopulates info for you and I have confidence that their systems are very secure when e-filing. It's worth the peace of mind and confidence to use TurboTax.
Date published: 2022-04-17
Rated 2 out of 5 by from Add'l charge for a second state return is too high The additional charge for a second state return is excessively high. In order to add the second return, I had to call support to have them add it to my installation. So not only was the charge excessive, but the install was very poor. Overall, a very poor customer experience. I will have to evaluate if I want to continue with Turbo Tax for next year's return.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1104