TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Easy We have used Turbo Tax for more than 15 years. Have never been disappointed. Answers to questions are thorough and quick.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is helpful, but TRICKY to navigate Had to phone in twice with installation and download problems. Both agents were patient and helpful
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use program. Walks me through what I do not know.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is wondeful, easy, even I can do it! I really liked ding this myself, i felt Turbo tax gave me choices in tools of help, live chat, emails, pop ups, dictionary. these tools make it convenient and simple to file.
Date published: 2021-05-16
Rated 3 out of 5 by from Very poor Investment Income module for 2020 Despite direct download of my 1099 from the bank, the1099 income section highlighted numerous $0 items which were $0 also in the prior year, and each required me to drill down into the detail in order to clear it and proceed with my return. The entire Investment Income module, which was great in prior years, was very dysfunctional for 2020.
Date published: 2021-05-16
Rated 5 out of 5 by from Another year in the book! Been using for 3 decades. Gets easier every year; thank goodness.
Date published: 2021-05-16
Rated 1 out of 5 by from Won't be using TurboTax again We did not get our COVID stipend in time because of a glitch with TurboTax, we had to pay $400 for a penalty because Turbotax didn't initiate our State Tax Direct Deposit Payment that we agreed to in 2019, and our Efiling wouldn't work this year. The last 2 years it has been more of a hassle than a help. We will be paying a tax preparer next year for sure.
Date published: 2021-05-16
Rated 1 out of 5 by from too expensive the cost for this service is not worth what you actually get.
Date published: 2021-05-16
Rated 5 out of 5 by from Great Experience Simple, easy to use. Great prompts for tax saving tactics. Have used for years and will continue!
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is amazing Shelly was amazing and helped us with our taxes with our 1099 NEC, and we had another lady last night with my parents taxes and her name was Tay was working with us for 4 hours and she was amazing and went above and beyond to help us.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1079
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy We have used Turbo Tax for more than 15 years. Have never been disappointed. Answers to questions are thorough and quick.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is helpful, but TRICKY to navigate Had to phone in twice with installation and download problems. Both agents were patient and helpful
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use program. Walks me through what I do not know.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is wondeful, easy, even I can do it! I really liked ding this myself, i felt Turbo tax gave me choices in tools of help, live chat, emails, pop ups, dictionary. these tools make it convenient and simple to file.
Date published: 2021-05-16
Rated 3 out of 5 by from Very poor Investment Income module for 2020 Despite direct download of my 1099 from the bank, the1099 income section highlighted numerous $0 items which were $0 also in the prior year, and each required me to drill down into the detail in order to clear it and proceed with my return. The entire Investment Income module, which was great in prior years, was very dysfunctional for 2020.
Date published: 2021-05-16
Rated 5 out of 5 by from Another year in the book! Been using for 3 decades. Gets easier every year; thank goodness.
Date published: 2021-05-16
Rated 1 out of 5 by from Won't be using TurboTax again We did not get our COVID stipend in time because of a glitch with TurboTax, we had to pay $400 for a penalty because Turbotax didn't initiate our State Tax Direct Deposit Payment that we agreed to in 2019, and our Efiling wouldn't work this year. The last 2 years it has been more of a hassle than a help. We will be paying a tax preparer next year for sure.
Date published: 2021-05-16
Rated 1 out of 5 by from too expensive the cost for this service is not worth what you actually get.
Date published: 2021-05-16
Rated 5 out of 5 by from Great Experience Simple, easy to use. Great prompts for tax saving tactics. Have used for years and will continue!
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is amazing Shelly was amazing and helped us with our taxes with our 1099 NEC, and we had another lady last night with my parents taxes and her name was Tay was working with us for 4 hours and she was amazing and went above and beyond to help us.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1079