TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Confusing and ripping off money from users I tried to pay for my mom's E-file with my credit card. I clicked on it and it did a weird thing. it took me back two steps and the screen read that my NJ refund was paid. I wanted to check how it was paid whether it was using last years credit card info or if it was taking the $40 cost out of the refund, which would not make sense since the refund was only $63. But the program had no option or step to redo the payment method. I used help to check the Turbotax website, and it had no entry on how to deal with the problem on the program, only on the phone app or online formats.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is Easy to Use Almost every category is very easy and intuitive to use. This is my ninth year using it and I highly recommend everyone to give it a try
Date published: 2023-04-18
Rated 5 out of 5 by from so easy I really recommend turbo tax. Easy and convenient.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax makes filing taxes manageable and easy! Busy life, busy mom, but Turbo Tax makes filing taxes manageable and easy! I started using TurboTax 3 years ago and will stay a loyal customer.
Date published: 2023-04-18
Rated 5 out of 5 by from Thank you for Live expert Abril! Ran into some trouble that I could not solve. Abril was very helpful and was able to solve the problem and also was very understanding as I am recovering from surgery. Abril saved the day for us. Thank you very grateful. Ida & Paul
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent Excellent product. The export/ import functionality is perfect, saving hours of time when filing. The advice is also pertinent and well designed.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is an amazing tool I ran into a problem at the end of the process and I received great help from a Turbo Tax expert!!
Date published: 2023-04-18
Rated 3 out of 5 by from 2nd year in a row my returns were rejected 2nd year in a row my returns were rejected because of something TT missed
Date published: 2023-04-18
Rated 2 out of 5 by from Why do I have to pay money for paying taxes? This cost me 3X of what I used to pay to an accountant. And the "expert" live help is a joke. They are not experts. They google things.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is GREAT TurboTax is very easy to use and asks a lot of questions to cover the topics!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1043
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Confusing and ripping off money from users I tried to pay for my mom's E-file with my credit card. I clicked on it and it did a weird thing. it took me back two steps and the screen read that my NJ refund was paid. I wanted to check how it was paid whether it was using last years credit card info or if it was taking the $40 cost out of the refund, which would not make sense since the refund was only $63. But the program had no option or step to redo the payment method. I used help to check the Turbotax website, and it had no entry on how to deal with the problem on the program, only on the phone app or online formats.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is Easy to Use Almost every category is very easy and intuitive to use. This is my ninth year using it and I highly recommend everyone to give it a try
Date published: 2023-04-18
Rated 5 out of 5 by from so easy I really recommend turbo tax. Easy and convenient.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax makes filing taxes manageable and easy! Busy life, busy mom, but Turbo Tax makes filing taxes manageable and easy! I started using TurboTax 3 years ago and will stay a loyal customer.
Date published: 2023-04-18
Rated 5 out of 5 by from Thank you for Live expert Abril! Ran into some trouble that I could not solve. Abril was very helpful and was able to solve the problem and also was very understanding as I am recovering from surgery. Abril saved the day for us. Thank you very grateful. Ida & Paul
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent Excellent product. The export/ import functionality is perfect, saving hours of time when filing. The advice is also pertinent and well designed.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is an amazing tool I ran into a problem at the end of the process and I received great help from a Turbo Tax expert!!
Date published: 2023-04-18
Rated 3 out of 5 by from 2nd year in a row my returns were rejected 2nd year in a row my returns were rejected because of something TT missed
Date published: 2023-04-18
Rated 2 out of 5 by from Why do I have to pay money for paying taxes? This cost me 3X of what I used to pay to an accountant. And the "expert" live help is a joke. They are not experts. They google things.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is GREAT TurboTax is very easy to use and asks a lot of questions to cover the topics!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1043