TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Turbo Tax is Easy! Turbo Tax is easy and dummy proof! Fast and easy to use. I recommend Turbo Tax.
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome customer service Jori was wonderful and walked me through resolving an issue with filing.
Date published: 2022-04-18
Rated 2 out of 5 by from Slow Progression Downhill Let's start with importing data from financial institution. Amazingly, that deleted my W-2 information. Second, using the "?" button a few times listed references to lines in previous tax returns that were incorrect. Third, the "Rate and Review" button failed until I realized the link was incompatible with Chrome. Edge was no better and the functionality of this text box is nonexistent. I've been a long-term user of TT and the attention to detail is failing year after year. Not sure I'll be back.
Date published: 2022-04-18
Rated 3 out of 5 by from Always have a good experience I file my personal and business takes every year with this product. I actually switched one year because the competitor charged less, but I had a really bad time because the other software was no user friendly at all.
Date published: 2022-04-18
Rated 5 out of 5 by from Super simple and fast I love how simple the program is. I feel confident that what I'm entering is correct, and appreciate that I can ask questions along the way.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax is great. Easy to use I like how you had QA type assistance as to why something was being done, or explaining what a certain question meant. But it wasn't on all the questions. For example, I could have used more assistance when filling out the retirement savings contribution credit section.
Date published: 2022-04-18
Rated 3 out of 5 by from Turbo Tax for Business What an inconvenience! We have bought numerous editions of Turbo Tax through the years. ALL have been MAC compatible. No so with the Business edition. We bought it assuming it would work with our MAC only to spend the rest of the day looking to borrow a PC. A MAC version should already have been in place. .
Date published: 2022-04-18
Rated 2 out of 5 by from frustrated at times I have used turbo tax since 2014. I could not get answers to my questions. In particular I would like to understand more about the EIC credit. I,e, If there is a state EIC credit where. does it go if zero tax is due the state?
Date published: 2022-04-18
Rated 5 out of 5 by from The 11th Hour Filing Fast, easy to follow, they find the mistakes we make! Chatting with Elvira was seamless and she was able to find my error right away!
Date published: 2022-04-18
Rated 2 out of 5 by from Turbotax wasn't able to help me I've contacted your customer services live chat and online that they weren't able to help me with the package I select. I ordered the Basic version and got charged for Deluxe one. I was told there is nothing they can do about it.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1030
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Easy! Turbo Tax is easy and dummy proof! Fast and easy to use. I recommend Turbo Tax.
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome customer service Jori was wonderful and walked me through resolving an issue with filing.
Date published: 2022-04-18
Rated 2 out of 5 by from Slow Progression Downhill Let's start with importing data from financial institution. Amazingly, that deleted my W-2 information. Second, using the "?" button a few times listed references to lines in previous tax returns that were incorrect. Third, the "Rate and Review" button failed until I realized the link was incompatible with Chrome. Edge was no better and the functionality of this text box is nonexistent. I've been a long-term user of TT and the attention to detail is failing year after year. Not sure I'll be back.
Date published: 2022-04-18
Rated 3 out of 5 by from Always have a good experience I file my personal and business takes every year with this product. I actually switched one year because the competitor charged less, but I had a really bad time because the other software was no user friendly at all.
Date published: 2022-04-18
Rated 5 out of 5 by from Super simple and fast I love how simple the program is. I feel confident that what I'm entering is correct, and appreciate that I can ask questions along the way.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax is great. Easy to use I like how you had QA type assistance as to why something was being done, or explaining what a certain question meant. But it wasn't on all the questions. For example, I could have used more assistance when filling out the retirement savings contribution credit section.
Date published: 2022-04-18
Rated 3 out of 5 by from Turbo Tax for Business What an inconvenience! We have bought numerous editions of Turbo Tax through the years. ALL have been MAC compatible. No so with the Business edition. We bought it assuming it would work with our MAC only to spend the rest of the day looking to borrow a PC. A MAC version should already have been in place. .
Date published: 2022-04-18
Rated 2 out of 5 by from frustrated at times I have used turbo tax since 2014. I could not get answers to my questions. In particular I would like to understand more about the EIC credit. I,e, If there is a state EIC credit where. does it go if zero tax is due the state?
Date published: 2022-04-18
Rated 5 out of 5 by from The 11th Hour Filing Fast, easy to follow, they find the mistakes we make! Chatting with Elvira was seamless and she was able to find my error right away!
Date published: 2022-04-18
Rated 2 out of 5 by from Turbotax wasn't able to help me I've contacted your customer services live chat and online that they weren't able to help me with the package I select. I ordered the Basic version and got charged for Deluxe one. I was told there is nothing they can do about it.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1030