TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Turbo Tax review This is my third year using this product very satisfied they walk you through the entire process. Thanks
Date published: 2021-05-15
Rated 5 out of 5 by from online free edition Super convenient and easy to follow for simple taxes
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is Awesome! This is my tenth year using TT and it keeps getting better.
Date published: 2021-05-15
Rated 5 out of 5 by from Harold Was Great! Harold, was very helpful in assisting me with filing my taxes. I know I'm a little late on filing, but Harold was able to assisting me through out the entire process and even helped me with resolving my stimulus issues.
Date published: 2021-05-15
Rated 5 out of 5 by from TURBO TAX IS GREAT FIRST OF ALL - I "ENGAGED" WITH TWO DIFFERENT STAFF MEMBERS AND I CALLED EACH ONE OF THEM AN ANGEL!!! When I hit a road block I know not to get discouraged because there are wonderful and helpful staff members waiting to walk me through my "troubles" and then I am able to move on. This is about my sixth year using Turbo Tax and I keep coming back. That about says it all. I like the use of use and the price is very fair.
Date published: 2021-05-15
Rated 1 out of 5 by from E-file failed! No TurboTax support available! Longtime user of TurboTax. Filing today and the window to process the credit card payment for e-filing pops up and won't click through to the payment side (nothing on the window responds). Logging in to the TurboTax support site, there is no help available and no support phone number. I'll be using TaxAct or HR Block tax software next year so I can e-file easily. That TurboTax can't have the e-file and credit card payment process working seamlessly two days before the filing deadline, and have no customer service/support to solve the problem, is DISMAL!
Date published: 2021-05-15
Rated 5 out of 5 by from it is awesome, very simple it is super friendly items, if you went somewhere wrong with many other questions keeps you back on track
Date published: 2021-05-15
Rated 5 out of 5 by from Great product! I have been using Turbotax for more than 10 years. It is so easy to use and follow! Great product!
Date published: 2021-05-15
Rated 2 out of 5 by from Turbo Tax was Disappointing this year It was horrible. After about 20 years of using TurboTax and singing your praises, this version of it that I purchased through Fidelity was extremely user unfriendly to me. The Colorado product did not give me the option to deduct in-kind donations. The TurboTax Deluxe version I see available at Costco for $50. (federal and state) has that option. I am paying $100 for this. Plus losing out on some Colorado deductions as I downsized in 2020 and donated furniture and other expensive items. But May 17 is near and I am old and tired so I see no better alternative at the moment. Sadly, this is my last filing through TT.
Date published: 2021-05-15
Rated 2 out of 5 by from Gets the Job Done Slowly with much confusion There is not enough variety in the non-traditional situations offered. The software doesn't allow for the user override filling in some fields. The complication of living in a non-tax state always adds extra confusion as there isn't a state ein. I have to go in every year and cancel filings in states I don't meet the minimal requirements to file. The 'more info' options aren't verbose enough. It would be very helpful to have the codes for boxes like W-2's 12abc.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1028
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax review This is my third year using this product very satisfied they walk you through the entire process. Thanks
Date published: 2021-05-15
Rated 5 out of 5 by from online free edition Super convenient and easy to follow for simple taxes
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is Awesome! This is my tenth year using TT and it keeps getting better.
Date published: 2021-05-15
Rated 5 out of 5 by from Harold Was Great! Harold, was very helpful in assisting me with filing my taxes. I know I'm a little late on filing, but Harold was able to assisting me through out the entire process and even helped me with resolving my stimulus issues.
Date published: 2021-05-15
Rated 5 out of 5 by from TURBO TAX IS GREAT FIRST OF ALL - I "ENGAGED" WITH TWO DIFFERENT STAFF MEMBERS AND I CALLED EACH ONE OF THEM AN ANGEL!!! When I hit a road block I know not to get discouraged because there are wonderful and helpful staff members waiting to walk me through my "troubles" and then I am able to move on. This is about my sixth year using Turbo Tax and I keep coming back. That about says it all. I like the use of use and the price is very fair.
Date published: 2021-05-15
Rated 1 out of 5 by from E-file failed! No TurboTax support available! Longtime user of TurboTax. Filing today and the window to process the credit card payment for e-filing pops up and won't click through to the payment side (nothing on the window responds). Logging in to the TurboTax support site, there is no help available and no support phone number. I'll be using TaxAct or HR Block tax software next year so I can e-file easily. That TurboTax can't have the e-file and credit card payment process working seamlessly two days before the filing deadline, and have no customer service/support to solve the problem, is DISMAL!
Date published: 2021-05-15
Rated 5 out of 5 by from it is awesome, very simple it is super friendly items, if you went somewhere wrong with many other questions keeps you back on track
Date published: 2021-05-15
Rated 5 out of 5 by from Great product! I have been using Turbotax for more than 10 years. It is so easy to use and follow! Great product!
Date published: 2021-05-15
Rated 2 out of 5 by from Turbo Tax was Disappointing this year It was horrible. After about 20 years of using TurboTax and singing your praises, this version of it that I purchased through Fidelity was extremely user unfriendly to me. The Colorado product did not give me the option to deduct in-kind donations. The TurboTax Deluxe version I see available at Costco for $50. (federal and state) has that option. I am paying $100 for this. Plus losing out on some Colorado deductions as I downsized in 2020 and donated furniture and other expensive items. But May 17 is near and I am old and tired so I see no better alternative at the moment. Sadly, this is my last filing through TT.
Date published: 2021-05-15
Rated 2 out of 5 by from Gets the Job Done Slowly with much confusion There is not enough variety in the non-traditional situations offered. The software doesn't allow for the user override filling in some fields. The complication of living in a non-tax state always adds extra confusion as there isn't a state ein. I have to go in every year and cancel filings in states I don't meet the minimal requirements to file. The 'more info' options aren't verbose enough. It would be very helpful to have the codes for boxes like W-2's 12abc.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1028