TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Federal to state transition Federal is excellent. State, although information passes easily from federal to state, nothing is remembered from previous years. I have been using turbo tax for years, yet software does not remember that i had a federal pension so i must calculate each year what portion is taxable. posting review much too hard
Date published: 2023-04-18
Rated 3 out of 5 by from Software is good, but why does the price go up? Why nickel and dime to file the state return electronically - everyone has to do this, why not include one state filing in the purchase price?
Date published: 2023-04-18
Rated 4 out of 5 by from Great Very good Easy to navigate . Professional help. Live assistance Easy to use. Quick
Date published: 2023-04-18
Rated 5 out of 5 by from Love TT! So easy and "intuitive". Completed both FED and ST in less than 60 minutes.
Date published: 2023-04-18
Rated 5 out of 5 by from great and easy fast and easy took no time at all not to pricy go turbo
Date published: 2023-04-18
Rated 1 out of 5 by from POOR EXPERIENCE WITH TURBO TAX Have used Turbo Tax since the 1990's so I'm a long time customer. The price went up $30 over last year, WHY??. A family member sent me a link to Turbo Tax that claimed I would be able to save 20%. However the link did not work as expected. We are seniors on fixed incomes and have to stretch every dollar. The program did not take in to account that we lived in Florida all of 2022 except for 2 days when we moved to another state. It also incorrectly calculated that we owed capital gains on the house when our actual Capital Gains were only one-tenth the Federal exemption of $500,000 after having met all the requirements. The method for reporting the sale of our house, I believe was misleading and confusing. It would have easier to deny that we sold a house, however in the interest of being transparent we opted to declare. I think that this company should give seniors a break in pricing. I don't think we will ever use Turbo Tax again as it has truly been a poor experience.
Date published: 2023-04-18
Rated 5 out of 5 by from easy to use great way to manage my own taxes, easy to use and very accurate
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is by far... best tax software out there. Used TurboTax for past 20 years plus, with the occasional diversion into some other software only to come quickly back, and watched it improve greatly over those years. Of course, even in the best software, there is always room for improvement, like being able to easily come back to the exact place you are at (for example after accidentally hitting the wrong tab when clicking on the open window from another application) without having to reload the last saved file. Also would like to be able to quickly be able to see exactly where TT gets it's conclusions (for example, that I have foriegn investments I was totally unaware I had, after importing my investor company's 1099-DIV data. Never did figure that out, just ended up taking TTs word for it, which I'm confident is good.
Date published: 2023-04-18
Rated 5 out of 5 by from Love it The easiest tool to use when completing your taxes.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Product This product is conducive to my tax preparation situation--very user friendly and gets a little easier each year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1024
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Federal to state transition Federal is excellent. State, although information passes easily from federal to state, nothing is remembered from previous years. I have been using turbo tax for years, yet software does not remember that i had a federal pension so i must calculate each year what portion is taxable. posting review much too hard
Date published: 2023-04-18
Rated 3 out of 5 by from Software is good, but why does the price go up? Why nickel and dime to file the state return electronically - everyone has to do this, why not include one state filing in the purchase price?
Date published: 2023-04-18
Rated 4 out of 5 by from Great Very good Easy to navigate . Professional help. Live assistance Easy to use. Quick
Date published: 2023-04-18
Rated 5 out of 5 by from Love TT! So easy and "intuitive". Completed both FED and ST in less than 60 minutes.
Date published: 2023-04-18
Rated 5 out of 5 by from great and easy fast and easy took no time at all not to pricy go turbo
Date published: 2023-04-18
Rated 1 out of 5 by from POOR EXPERIENCE WITH TURBO TAX Have used Turbo Tax since the 1990's so I'm a long time customer. The price went up $30 over last year, WHY??. A family member sent me a link to Turbo Tax that claimed I would be able to save 20%. However the link did not work as expected. We are seniors on fixed incomes and have to stretch every dollar. The program did not take in to account that we lived in Florida all of 2022 except for 2 days when we moved to another state. It also incorrectly calculated that we owed capital gains on the house when our actual Capital Gains were only one-tenth the Federal exemption of $500,000 after having met all the requirements. The method for reporting the sale of our house, I believe was misleading and confusing. It would have easier to deny that we sold a house, however in the interest of being transparent we opted to declare. I think that this company should give seniors a break in pricing. I don't think we will ever use Turbo Tax again as it has truly been a poor experience.
Date published: 2023-04-18
Rated 5 out of 5 by from easy to use great way to manage my own taxes, easy to use and very accurate
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is by far... best tax software out there. Used TurboTax for past 20 years plus, with the occasional diversion into some other software only to come quickly back, and watched it improve greatly over those years. Of course, even in the best software, there is always room for improvement, like being able to easily come back to the exact place you are at (for example after accidentally hitting the wrong tab when clicking on the open window from another application) without having to reload the last saved file. Also would like to be able to quickly be able to see exactly where TT gets it's conclusions (for example, that I have foriegn investments I was totally unaware I had, after importing my investor company's 1099-DIV data. Never did figure that out, just ended up taking TTs word for it, which I'm confident is good.
Date published: 2023-04-18
Rated 5 out of 5 by from Love it The easiest tool to use when completing your taxes.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Product This product is conducive to my tax preparation situation--very user friendly and gets a little easier each year.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1024