TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Great Customer Service Four stars for an error in calculations in 2021. But otherwise, great! The pop-up info boxes are really helpful. And where I couldn't find the answer to my question there, in the community forum, or online I was able to call customer service.I had to call twice--it turned out one was ian error I made and the second one was because my eyes are old and I couldn't see the information needed on my driver's license. Both times the agent was knowledgable, patient, understanding--and most of all quick to resolve my issue.
Date published: 2023-05-06
Rated 2 out of 5 by from Turbo Tax Was Challenging With 2022 Return Our tax professional was fantastic, but the software glitches and time delays were horrific. Now we got a penalty letter in the mail that needs to be resolved by Turbo Tax.
Date published: 2023-05-05
Rated 5 out of 5 by from Help with 502X amend She was very friendly and helpful and most importantly thorough. I couldn't have done it without her
Date published: 2023-05-05
Rated 5 out of 5 by from Turbo Tax is as easy as it can get. I use TurboTax every year and am always satisfied. Sometimes, though, it will take me a while to import the previous year's information. Mostly, it's my own fault for using incorrect passwords, otherwise, it's always a good experience.
Date published: 2023-05-05
Rated 5 out of 5 by from Turbo tax is great Easy, not time consuming, this is important with my busy schedule.
Date published: 2023-05-05
Rated 5 out of 5 by from First Time to Use TurboTax On-Line! Have always used the downloadable version. This was quicker, easier, and as complete!
Date published: 2023-05-05
Rated 4 out of 5 by from TurboTax is expensive I don't understand why one has to buy a new copy every year, It seems to me an update file would be more cost effective to small business owners
Date published: 2023-05-05
Rated 5 out of 5 by from Took them a while to fux You had to file an extension because it wasn’t resolved quick enough the 1095 – a form that is. However, today it was taken care of by Monica, who was very good at helping me fix it. Thank you.
Date published: 2023-05-05
Rated 5 out of 5 by from My Go To for Tax Prep I have used TurboTax for over 10 years and it has never failed me. Ease of use and ability to review all my data is a definite plus!
Date published: 2023-05-05
Rated 5 out of 5 by from Always make it simple! This is my seventh year in a row doing my taxes with TurboTax they've always made it very simple and have been extremely helpful when I needed an actual live representative. Thank you for all your help!
Date published: 2023-05-05
All TurboTax® Offerings Reviews - Page 102
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great Customer Service Four stars for an error in calculations in 2021. But otherwise, great! The pop-up info boxes are really helpful. And where I couldn't find the answer to my question there, in the community forum, or online I was able to call customer service.I had to call twice--it turned out one was ian error I made and the second one was because my eyes are old and I couldn't see the information needed on my driver's license. Both times the agent was knowledgable, patient, understanding--and most of all quick to resolve my issue.
Date published: 2023-05-06
Rated 2 out of 5 by from Turbo Tax Was Challenging With 2022 Return Our tax professional was fantastic, but the software glitches and time delays were horrific. Now we got a penalty letter in the mail that needs to be resolved by Turbo Tax.
Date published: 2023-05-05
Rated 5 out of 5 by from Help with 502X amend She was very friendly and helpful and most importantly thorough. I couldn't have done it without her
Date published: 2023-05-05
Rated 5 out of 5 by from Turbo Tax is as easy as it can get. I use TurboTax every year and am always satisfied. Sometimes, though, it will take me a while to import the previous year's information. Mostly, it's my own fault for using incorrect passwords, otherwise, it's always a good experience.
Date published: 2023-05-05
Rated 5 out of 5 by from Turbo tax is great Easy, not time consuming, this is important with my busy schedule.
Date published: 2023-05-05
Rated 5 out of 5 by from First Time to Use TurboTax On-Line! Have always used the downloadable version. This was quicker, easier, and as complete!
Date published: 2023-05-05
Rated 4 out of 5 by from TurboTax is expensive I don't understand why one has to buy a new copy every year, It seems to me an update file would be more cost effective to small business owners
Date published: 2023-05-05
Rated 5 out of 5 by from Took them a while to fux You had to file an extension because it wasn’t resolved quick enough the 1095 – a form that is. However, today it was taken care of by Monica, who was very good at helping me fix it. Thank you.
Date published: 2023-05-05
Rated 5 out of 5 by from My Go To for Tax Prep I have used TurboTax for over 10 years and it has never failed me. Ease of use and ability to review all my data is a definite plus!
Date published: 2023-05-05
Rated 5 out of 5 by from Always make it simple! This is my seventh year in a row doing my taxes with TurboTax they've always made it very simple and have been extremely helpful when I needed an actual live representative. Thank you for all your help!
Date published: 2023-05-05
All TurboTax® Offerings Reviews - Page 102