TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 4 out of 5 by
25Jenn from
Great Customer Service
Four stars for an error in calculations in 2021. But otherwise, great! The pop-up info boxes are really helpful. And where I couldn't find the answer to my question there, in the community forum, or online I was able to call customer service.I had to call twice--it turned out one was ian error I made and the second one was because my eyes are old and I couldn't see the information needed on my driver's license. Both times the agent was knowledgable, patient, understanding--and most of all quick to resolve my issue.
Date published: 2023-05-06
Rated 2 out of 5 by
BIGMO1965 from
Turbo Tax Was Challenging With 2022 Return
Our tax professional was fantastic, but the software glitches and time delays were horrific. Now we got a penalty letter in the mail that needs to be resolved by Turbo Tax.
Date published: 2023-05-05
Rated 5 out of 5 by
sktrinh12 from
Help with 502X amend
She was very friendly and helpful and most importantly thorough. I couldn't have done it without her
Date published: 2023-05-05
Rated 5 out of 5 by
Isthereafreenickname from
Turbo Tax is as easy as it can get.
I use TurboTax every year and am always satisfied. Sometimes, though, it will take me a while to import the previous year's information. Mostly, it's my own fault for using incorrect passwords, otherwise, it's always a good experience.
Date published: 2023-05-05
Rated 5 out of 5 by
zzzz sleep from
Turbo tax is great
Easy, not time consuming, this is important with my busy schedule.
Date published: 2023-05-05
Rated 5 out of 5 by
PapaK02 from
First Time to Use TurboTax On-Line!
Have always used the downloadable version. This was quicker, easier, and as complete!
Date published: 2023-05-05
Rated 4 out of 5 by
PHD68 from
TurboTax is expensive
I don't understand why one has to buy a new copy every year, It seems to me an update file would be more cost effective to small business owners
Date published: 2023-05-05
Rated 5 out of 5 by
DukeofEarll from
Took them a while to fux
You had to file an extension because it wasn’t resolved quick enough the 1095 – a form that is. However, today it was taken care of by Monica, who was very good at helping me fix it. Thank you.
Date published: 2023-05-05
Rated 5 out of 5 by
Rose S from
My Go To for Tax Prep
I have used TurboTax for over 10 years and it has never failed me. Ease of use and ability to review all my data is a definite plus!
Date published: 2023-05-05
Rated 5 out of 5 by
boxer61913 from
Always make it simple!
This is my seventh year in a row doing my taxes with TurboTax they've always made it very simple and have been extremely helpful when I needed an actual live representative. Thank you for all your help!
All TurboTax® Offerings Reviews - Page 102
Date published: 2023-05-05
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
25Jenn from
Great Customer Service
Four stars for an error in calculations in 2021. But otherwise, great! The pop-up info boxes are really helpful. And where I couldn't find the answer to my question there, in the community forum, or online I was able to call customer service.I had to call twice--it turned out one was ian error I made and the second one was because my eyes are old and I couldn't see the information needed on my driver's license. Both times the agent was knowledgable, patient, understanding--and most of all quick to resolve my issue.
Date published: 2023-05-06
Rated 2 out of 5 by
BIGMO1965 from
Turbo Tax Was Challenging With 2022 Return
Our tax professional was fantastic, but the software glitches and time delays were horrific. Now we got a penalty letter in the mail that needs to be resolved by Turbo Tax.
Date published: 2023-05-05
Rated 5 out of 5 by
sktrinh12 from
Help with 502X amend
She was very friendly and helpful and most importantly thorough. I couldn't have done it without her
Date published: 2023-05-05
Rated 5 out of 5 by
Isthereafreenickname from
Turbo Tax is as easy as it can get.
I use TurboTax every year and am always satisfied. Sometimes, though, it will take me a while to import the previous year's information. Mostly, it's my own fault for using incorrect passwords, otherwise, it's always a good experience.
Date published: 2023-05-05
Rated 5 out of 5 by
zzzz sleep from
Turbo tax is great
Easy, not time consuming, this is important with my busy schedule.
Date published: 2023-05-05
Rated 5 out of 5 by
PapaK02 from
First Time to Use TurboTax On-Line!
Have always used the downloadable version. This was quicker, easier, and as complete!
Date published: 2023-05-05
Rated 4 out of 5 by
PHD68 from
TurboTax is expensive
I don't understand why one has to buy a new copy every year, It seems to me an update file would be more cost effective to small business owners
Date published: 2023-05-05
Rated 5 out of 5 by
DukeofEarll from
Took them a while to fux
You had to file an extension because it wasn’t resolved quick enough the 1095 – a form that is. However, today it was taken care of by Monica, who was very good at helping me fix it. Thank you.
Date published: 2023-05-05
Rated 5 out of 5 by
Rose S from
My Go To for Tax Prep
I have used TurboTax for over 10 years and it has never failed me. Ease of use and ability to review all my data is a definite plus!
Date published: 2023-05-05
Rated 5 out of 5 by
boxer61913 from
Always make it simple!
This is my seventh year in a row doing my taxes with TurboTax they've always made it very simple and have been extremely helpful when I needed an actual live representative. Thank you for all your help!
All TurboTax® Offerings Reviews - Page 102
Date published: 2023-05-05