TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Love it Easy to use, needed help and received guidance almost instantaneously.
Date published: 2023-04-18
Rated 5 out of 5 by from GREAT PRODUCT IT WAS EASY TO USE HIGHLY RECOMMENDED FAST AND EFFICIENT
Date published: 2023-04-18
Rated 5 out of 5 by from Doesnt get much easier Simple and intuitive, it has a personality and conversation style technology. I'll use it every year
Date published: 2023-04-18
Rated 5 out of 5 by from Tax Refund Awesome your get way better then H &R Block they were no nice and wanted to much money just to file my taxes
Date published: 2023-04-18
Rated 5 out of 5 by from Support in Turbo Tax is outstanding I took Jasmine's help with my unusual situation and she guided me though the topic very effectively. Thank you!
Date published: 2023-04-18
Rated 5 out of 5 by from WOW Being a financial professional, this was the ideal way to file - quick easy and more comprehensive than a tax advisor
Date published: 2023-04-18
Rated 5 out of 5 by from Thank you Turbo Tax Thanks to the live help by Carolyn (called me before 5 minutes) my taxes were reduced by half and my state refund went up! I was very confused where to put clergy housing allowance from the Rabbi Trust fund (IRA) distribution (1099-R). She followed through with me and helped me check and uncheck and find the correct boxes. Thank you so much. The turbo tax HELP section for this question "How do I enter a parsonage or housing allowance on a 1099-R?" and "if box 2b is checked" instructions say to enter ZERO in box 2b. But it did not tell me where to enter the housing allowance (If box 2 b is not checked, see line 6). So with the help of the live phone chat and her supervisor we followed instructions for line 6, HOWEVER, I could not efile because the glitch in the system kept saying that 2b could not be zero. Please fix this glitch in your database. I will be printing and mailing today (last day). Your helper, Caroyn, was EXCELLENT, instructive, knowledgeable, assisted hands-on by computer screen, knew the answers to my questions and tried 5 times to get past the glitch. Her supervisor had us enter the Clergy Housing Allowance in the Other Taxable Income screen. It reduced the Federal taxes by half and increased the state taxes, however it still would not allow E-File. Thank you for your assistance. I am keeping the notes for documentation if there is any que
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and Fast!!!!! This is the first time I used Online Filing. I usually prepare using a Turbo Tax disc on my desktop MAC, but to save time and not have to update my OS I decided to go the online route. It was even EASIER and QUICKER! I'm changing my MO from now on!
Date published: 2023-04-18
Rated 2 out of 5 by from Very sketchy using for the price It seems like it just isn't as easy to use now, and the check at the end missed something so the taxes got rejected and had to be fixed
Date published: 2023-04-18
Rated 1 out of 5 by from Never Again If I had a dime for each time I selected that I don't want additional Intuit services, I could purchase Intuit. The algorithm missed that Wisconsin and Illinois have tax liability reciprocity. I have to take care of that separately to avoid a $3000 consequence. It took three trys before finally just deleting a duplicate 1099-R that was residual from last year. It was unable to find the W-2 information electronically (I am the employer, I know it was filed).
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1001
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love it Easy to use, needed help and received guidance almost instantaneously.
Date published: 2023-04-18
Rated 5 out of 5 by from GREAT PRODUCT IT WAS EASY TO USE HIGHLY RECOMMENDED FAST AND EFFICIENT
Date published: 2023-04-18
Rated 5 out of 5 by from Doesnt get much easier Simple and intuitive, it has a personality and conversation style technology. I'll use it every year
Date published: 2023-04-18
Rated 5 out of 5 by from Tax Refund Awesome your get way better then H &R Block they were no nice and wanted to much money just to file my taxes
Date published: 2023-04-18
Rated 5 out of 5 by from Support in Turbo Tax is outstanding I took Jasmine's help with my unusual situation and she guided me though the topic very effectively. Thank you!
Date published: 2023-04-18
Rated 5 out of 5 by from WOW Being a financial professional, this was the ideal way to file - quick easy and more comprehensive than a tax advisor
Date published: 2023-04-18
Rated 5 out of 5 by from Thank you Turbo Tax Thanks to the live help by Carolyn (called me before 5 minutes) my taxes were reduced by half and my state refund went up! I was very confused where to put clergy housing allowance from the Rabbi Trust fund (IRA) distribution (1099-R). She followed through with me and helped me check and uncheck and find the correct boxes. Thank you so much. The turbo tax HELP section for this question "How do I enter a parsonage or housing allowance on a 1099-R?" and "if box 2b is checked" instructions say to enter ZERO in box 2b. But it did not tell me where to enter the housing allowance (If box 2 b is not checked, see line 6). So with the help of the live phone chat and her supervisor we followed instructions for line 6, HOWEVER, I could not efile because the glitch in the system kept saying that 2b could not be zero. Please fix this glitch in your database. I will be printing and mailing today (last day). Your helper, Caroyn, was EXCELLENT, instructive, knowledgeable, assisted hands-on by computer screen, knew the answers to my questions and tried 5 times to get past the glitch. Her supervisor had us enter the Clergy Housing Allowance in the Other Taxable Income screen. It reduced the Federal taxes by half and increased the state taxes, however it still would not allow E-File. Thank you for your assistance. I am keeping the notes for documentation if there is any que
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and Fast!!!!! This is the first time I used Online Filing. I usually prepare using a Turbo Tax disc on my desktop MAC, but to save time and not have to update my OS I decided to go the online route. It was even EASIER and QUICKER! I'm changing my MO from now on!
Date published: 2023-04-18
Rated 2 out of 5 by from Very sketchy using for the price It seems like it just isn't as easy to use now, and the check at the end missed something so the taxes got rejected and had to be fixed
Date published: 2023-04-18
Rated 1 out of 5 by from Never Again If I had a dime for each time I selected that I don't want additional Intuit services, I could purchase Intuit. The algorithm missed that Wisconsin and Illinois have tax liability reciprocity. I have to take care of that separately to avoid a $3000 consequence. It took three trys before finally just deleting a duplicate 1099-R that was residual from last year. It was unable to find the W-2 information electronically (I am the employer, I know it was filed).
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1001