TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Was Great - Now problematic with 1099-B imports I've been using TurboTax for many years with no issues. This year I had problems getting the 1099-B to import correctly. First Tax missed many sales, then imported them into the wrong boxes. Posting on the community for help and several calls to Tax directly resulted in Intuit employees effectively brushing the problem under the carpet and including linking a completely unrelated issue to seemingly portray the issue was solved. I never had a solution and had to mail in my documents. Very disappointed this year.
Date published: 2021-03-02
Rated 5 out of 5 by from fast and easy it was fast and easy they walked me threw whole thing
Date published: 2021-03-02
Rated 4 out of 5 by from It's great product! A young lady did a great job helping me through a tough spot with in one area of my taxes that I didn't quite understand. I have been using Turbotax for several years and basically the product is very good. The only thing I do not like is them trying to get me to upgrade as I go through the process, although I realize that is the way they make money.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is my go-to! I have been using TurboTax for the past 8 years now because it is cohesive, safe, and always reliant! I love that it clearly guides you to each step and provides extra links for more information on topics that may be questionable or when uncertain. I love that they also give military filing discounts! Thank you TurboTax team!
Date published: 2021-03-02
Rated 5 out of 5 by from thank you for helping me I am very satisfied with the service that I got. Hopefully the return comes back quick i am in need of the money.
Date published: 2021-03-02
Rated 5 out of 5 by from turbo tax is awsome this is my first time filling income tax you make it so easy, thank you for helping me along the way
Date published: 2021-03-02
Rated 5 out of 5 by from TURBO TAX IS FANTASTIC, AWSOME AND GREAT Scarlet was very professional,courteous, very helpful. Very respectful.
Date published: 2021-03-02
Rated 5 out of 5 by from Great Experience every year It seems easy to file taxes with Turbo Tax. It is now my 4th year with you.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is the only service I use and love it Granted I do have basically the easiest and most straight forward type of taxes you can have but TurboTax has been what I have used for at least 4 years. Not only does it walk you through step by step and make filing as easy I could see it possibly being for someone doing it themselves, it has little help links along the way on everything so if you don't understand one thing (aka how it's worded, what it is, what it does/affects etc.) it breaks it down and explains it in understandable language you don't have to be a tax pro to understand and makes everything clear and straight forward.
Date published: 2021-03-02
Rated 3 out of 5 by from IT WAS NOT WHAT I EPECTED IT WAS TOO MUCH WORK FOR ME , AND I DO NOT UNDERSTAND WHY I PAID 200.00 DOLLARS THIS YEAR WHEN I ONLY PAID 60 LAST YEAR
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 825
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Was Great - Now problematic with 1099-B imports I've been using TurboTax for many years with no issues. This year I had problems getting the 1099-B to import correctly. First Tax missed many sales, then imported them into the wrong boxes. Posting on the community for help and several calls to Tax directly resulted in Intuit employees effectively brushing the problem under the carpet and including linking a completely unrelated issue to seemingly portray the issue was solved. I never had a solution and had to mail in my documents. Very disappointed this year.
Date published: 2021-03-02
Rated 5 out of 5 by from fast and easy it was fast and easy they walked me threw whole thing
Date published: 2021-03-02
Rated 4 out of 5 by from It's great product! A young lady did a great job helping me through a tough spot with in one area of my taxes that I didn't quite understand. I have been using Turbotax for several years and basically the product is very good. The only thing I do not like is them trying to get me to upgrade as I go through the process, although I realize that is the way they make money.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is my go-to! I have been using TurboTax for the past 8 years now because it is cohesive, safe, and always reliant! I love that it clearly guides you to each step and provides extra links for more information on topics that may be questionable or when uncertain. I love that they also give military filing discounts! Thank you TurboTax team!
Date published: 2021-03-02
Rated 5 out of 5 by from thank you for helping me I am very satisfied with the service that I got. Hopefully the return comes back quick i am in need of the money.
Date published: 2021-03-02
Rated 5 out of 5 by from turbo tax is awsome this is my first time filling income tax you make it so easy, thank you for helping me along the way
Date published: 2021-03-02
Rated 5 out of 5 by from TURBO TAX IS FANTASTIC, AWSOME AND GREAT Scarlet was very professional,courteous, very helpful. Very respectful.
Date published: 2021-03-02
Rated 5 out of 5 by from Great Experience every year It seems easy to file taxes with Turbo Tax. It is now my 4th year with you.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is the only service I use and love it Granted I do have basically the easiest and most straight forward type of taxes you can have but TurboTax has been what I have used for at least 4 years. Not only does it walk you through step by step and make filing as easy I could see it possibly being for someone doing it themselves, it has little help links along the way on everything so if you don't understand one thing (aka how it's worded, what it is, what it does/affects etc.) it breaks it down and explains it in understandable language you don't have to be a tax pro to understand and makes everything clear and straight forward.
Date published: 2021-03-02
Rated 3 out of 5 by from IT WAS NOT WHAT I EPECTED IT WAS TOO MUCH WORK FOR ME , AND I DO NOT UNDERSTAND WHY I PAID 200.00 DOLLARS THIS YEAR WHEN I ONLY PAID 60 LAST YEAR
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 825