TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Expensive... but worth it I have used TurboTax Online since it launched, and used TurboTax prior to that. I have tried other products but they weren't as simple to use for my semi-complicated taxes. I even tried free options this year, but I found them to be more complicated and lacked the support and forums that I have grown to love about TurboTax Online.
Date published: 2021-03-03
Rated 4 out of 5 by from Turbotax is amazing Had a small issue with some forms i didn't know about the live agents actually helped to solve my issues without any frictions. They were highly skilled, polite & respectful of my time.
Date published: 2021-03-03
Rated 2 out of 5 by from Follow-up support Found the 'so called" support hopelessly useless. Return was rejected by IRS, and received no useful help from the support structure. Asked for a phone call, never received one despite the message they would call in 22 minutes. Frustrating!!
Date published: 2021-03-03
Rated 5 out of 5 by from About turbo tax It is awesome. It is very easy! I recommend it to all.
Date published: 2021-03-03
Rated 4 out of 5 by from First timer... It was pretty simple I liked how straight forward and sismple it was.. I was caufht up a few times but figured it out with a little help from my bog sister. Lol thanks turbo tax for making it easier.
Date published: 2021-03-03
Rated 5 out of 5 by from a great program Well designed. Even when you get to a confusing point, just stick with it. It will solve itself in a couple of minutes. Of course IRS may be the real confusion.
Date published: 2021-03-03
Rated 3 out of 5 by from Difficult changing product I was a self employed live customer for 3 years, premier self prior to that. This year I tried to change my account back to premier from self employed live, the original person who helped me ignored what I requested and gave me freefile which I didn't qualify for. It took me two weeks to finally get it fixed. Prior to this issue, the service rep I asked a question of sounded like they were eating dinner and proceeded to yell at me on the phone. The service rep that saved me from filing with another service was Fabiola J., according to my work order, she spent the time to listen to what I was requesting and was able to get me to the premier account and finally able to file.
Date published: 2021-03-03
Rated 5 out of 5 by from great very helpful and useful. Would recommend to everyone.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax Reps are Supportive Everytime I called a turbo tax representative, they were extremely helpful and assisted me with every issue while filling my taxes.
Date published: 2021-03-03
Rated 5 out of 5 by from tax This application is very safe, fast and accurate, it avoids identity theft and you can interact with the experts at any time
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 800
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Expensive... but worth it I have used TurboTax Online since it launched, and used TurboTax prior to that. I have tried other products but they weren't as simple to use for my semi-complicated taxes. I even tried free options this year, but I found them to be more complicated and lacked the support and forums that I have grown to love about TurboTax Online.
Date published: 2021-03-03
Rated 4 out of 5 by from Turbotax is amazing Had a small issue with some forms i didn't know about the live agents actually helped to solve my issues without any frictions. They were highly skilled, polite & respectful of my time.
Date published: 2021-03-03
Rated 2 out of 5 by from Follow-up support Found the 'so called" support hopelessly useless. Return was rejected by IRS, and received no useful help from the support structure. Asked for a phone call, never received one despite the message they would call in 22 minutes. Frustrating!!
Date published: 2021-03-03
Rated 5 out of 5 by from About turbo tax It is awesome. It is very easy! I recommend it to all.
Date published: 2021-03-03
Rated 4 out of 5 by from First timer... It was pretty simple I liked how straight forward and sismple it was.. I was caufht up a few times but figured it out with a little help from my bog sister. Lol thanks turbo tax for making it easier.
Date published: 2021-03-03
Rated 5 out of 5 by from a great program Well designed. Even when you get to a confusing point, just stick with it. It will solve itself in a couple of minutes. Of course IRS may be the real confusion.
Date published: 2021-03-03
Rated 3 out of 5 by from Difficult changing product I was a self employed live customer for 3 years, premier self prior to that. This year I tried to change my account back to premier from self employed live, the original person who helped me ignored what I requested and gave me freefile which I didn't qualify for. It took me two weeks to finally get it fixed. Prior to this issue, the service rep I asked a question of sounded like they were eating dinner and proceeded to yell at me on the phone. The service rep that saved me from filing with another service was Fabiola J., according to my work order, she spent the time to listen to what I was requesting and was able to get me to the premier account and finally able to file.
Date published: 2021-03-03
Rated 5 out of 5 by from great very helpful and useful. Would recommend to everyone.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax Reps are Supportive Everytime I called a turbo tax representative, they were extremely helpful and assisted me with every issue while filling my taxes.
Date published: 2021-03-03
Rated 5 out of 5 by from tax This application is very safe, fast and accurate, it avoids identity theft and you can interact with the experts at any time
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 800