TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from EASY AND AWESOME FOR A 1ST TIME USER GREAT EXPERIENCE. EASY TO NAVIGATE BEING A FIRST TIME USER. I WILL RECOMMEND THIS TO OTHERS.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome! So easy to use! Guidance throughout the program. Easy to go back and review entries. Easy, easy, easy! Will use again and again.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use and very comfortable! I used the most basic filing option and it was still really helpful! I highly recommend this.
Date published: 2021-02-28
Rated 5 out of 5 by from I felt heard I was apprehensive about filing my taxes this year due to the complexity of my situation of going through two different jobs and starting my own business. Tracey was more than helpful and was eager to maximize any savings possible in regards to my taxes. All in all Tracey is a national treasure and deserves a raise.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo is good Turbo is rather expensive, considering all of the free tax software nowadays. I normally receive my refund in good time.
Date published: 2021-02-28
Rated 5 out of 5 by from Great Service Very easy to use and navigate through, great service and something I would highly recommend to anyone to complete their own taxes.
Date published: 2021-02-28
Rated 5 out of 5 by from I love Turbo tax I can do it from home with pro. Great customer service from your rep with excellent skills.
Date published: 2021-02-28
Rated 5 out of 5 by from Excellent UI and User Friendly Software I used Turbo Tax this year to file my taxes and it was extremely user friendly and had answers to any type of questions that could arise while filing one's taxes. Their calculations of refunds was accurate and quick and made me finish filing in a day.
Date published: 2021-02-28
Rated 3 out of 5 by from Deluxe not worth it I have used Turbo Tax for years with no problems and I have felt like they honestly offered help for those of us trying to file our own taxes. This year was all about the UPGRADE, I upgraded to the Deluxe, asked for help and none was offered. It said that my question was viewed but it was never answered. I am disappointed.
Date published: 2021-02-28
Rated 1 out of 5 by from "KEEP TRACK OF YOUR REFUND!" What refund? Filed with Turbo last year and received a refund. I was happy. This year I OWE money. I could not figure out why. Eventually I gave up and just filed, I couldn't take the stress. But what REALLY bothered me was how Turbo kept egging me on with emails saying "hurry up get your refund!" Even up until the end when I clearly OWED money, it still said: "keep track of your refund!" I find that insulting. I am angry that I owe money when SO many taxes are taken out of my paycheck throughout the year. And it just added insult to injury to have Turbo not acknowledge this sad moment when the state AND Turbo take money from my funds. All they kept saying was "REFUND!" Well, for us unfortunate souls, there IS NO REFUND!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 756
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from EASY AND AWESOME FOR A 1ST TIME USER GREAT EXPERIENCE. EASY TO NAVIGATE BEING A FIRST TIME USER. I WILL RECOMMEND THIS TO OTHERS.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome! So easy to use! Guidance throughout the program. Easy to go back and review entries. Easy, easy, easy! Will use again and again.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use and very comfortable! I used the most basic filing option and it was still really helpful! I highly recommend this.
Date published: 2021-02-28
Rated 5 out of 5 by from I felt heard I was apprehensive about filing my taxes this year due to the complexity of my situation of going through two different jobs and starting my own business. Tracey was more than helpful and was eager to maximize any savings possible in regards to my taxes. All in all Tracey is a national treasure and deserves a raise.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo is good Turbo is rather expensive, considering all of the free tax software nowadays. I normally receive my refund in good time.
Date published: 2021-02-28
Rated 5 out of 5 by from Great Service Very easy to use and navigate through, great service and something I would highly recommend to anyone to complete their own taxes.
Date published: 2021-02-28
Rated 5 out of 5 by from I love Turbo tax I can do it from home with pro. Great customer service from your rep with excellent skills.
Date published: 2021-02-28
Rated 5 out of 5 by from Excellent UI and User Friendly Software I used Turbo Tax this year to file my taxes and it was extremely user friendly and had answers to any type of questions that could arise while filing one's taxes. Their calculations of refunds was accurate and quick and made me finish filing in a day.
Date published: 2021-02-28
Rated 3 out of 5 by from Deluxe not worth it I have used Turbo Tax for years with no problems and I have felt like they honestly offered help for those of us trying to file our own taxes. This year was all about the UPGRADE, I upgraded to the Deluxe, asked for help and none was offered. It said that my question was viewed but it was never answered. I am disappointed.
Date published: 2021-02-28
Rated 1 out of 5 by from "KEEP TRACK OF YOUR REFUND!" What refund? Filed with Turbo last year and received a refund. I was happy. This year I OWE money. I could not figure out why. Eventually I gave up and just filed, I couldn't take the stress. But what REALLY bothered me was how Turbo kept egging me on with emails saying "hurry up get your refund!" Even up until the end when I clearly OWED money, it still said: "keep track of your refund!" I find that insulting. I am angry that I owe money when SO many taxes are taken out of my paycheck throughout the year. And it just added insult to injury to have Turbo not acknowledge this sad moment when the state AND Turbo take money from my funds. All they kept saying was "REFUND!" Well, for us unfortunate souls, there IS NO REFUND!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 756