TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Impressed with TurboTax I will give 10/10 to TurboTax for how it provides the service, and I appreciate it to make a submission so smooth and easy.
Date published: 2022-04-06
Rated 5 out of 5 by from First time I have had a problem. IRS rejects 2021 return for discrepancy of 2020 AGI. The 2020 AGI on the 2020 return was used per the "Filed" return. Refiled (E-File) two additional times. I am now filing by US Mail. I have used Turbo Tax for more than 20 years and this is the first problem I've had. And I think the problem is with IRS, not Turbo Tax. However, Turbo Tax provided insufficient help in resolving this problem. Solution is still unresolved.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax Live Deluxe was intuitive and easy! Kim did an excellent job and saved me a $42 tax penalty! She is a pleasant person with an outstanding warm personality. Kudos to Kim!
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax is Awesome! Very easy to maneuver. Was able to get all my questions answered. Very easy to go back and correct.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax works great. Program leads you through the process of filing out the forms with explanations as desired. I found the online expert helped me get through a last minute question.
Date published: 2022-04-06
Rated 5 out of 5 by from Thumbs Up I did two returns everything went great, except I didn't didn't yes for IRS Pin, so had enter it.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax is What I Always Use I do all the work myself. It is easy to do. I would recommend it to others.
Date published: 2022-04-06
Rated 5 out of 5 by from Good job thank you for being so very nice thank you for all of your help in getting my Taxes done correctly.
Date published: 2022-04-06
Rated 5 out of 5 by from Great job Very easy walk me through everything I love this service I recommend this service
Date published: 2022-04-06
Rated 4 out of 5 by from Not as Easy as I Hoped Federal was quite easy to complete, except for a glitch in program that didn't mesh with my bank data. Happens every year. State return was harder, as it asked questions about what was on my Federal return. I thought that was used to populate my state return. First call to TT the chat person said I'd need to look that up myself, that my state required me to re-enter that data. 3 days of searching for the data and another call to TT, the second person said, "Let me correct what that person told you: We pull that data off your Federal Return." Just as I thought. So why does it ask the questions then?
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 7385
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Impressed with TurboTax I will give 10/10 to TurboTax for how it provides the service, and I appreciate it to make a submission so smooth and easy.
Date published: 2022-04-06
Rated 5 out of 5 by from First time I have had a problem. IRS rejects 2021 return for discrepancy of 2020 AGI. The 2020 AGI on the 2020 return was used per the "Filed" return. Refiled (E-File) two additional times. I am now filing by US Mail. I have used Turbo Tax for more than 20 years and this is the first problem I've had. And I think the problem is with IRS, not Turbo Tax. However, Turbo Tax provided insufficient help in resolving this problem. Solution is still unresolved.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax Live Deluxe was intuitive and easy! Kim did an excellent job and saved me a $42 tax penalty! She is a pleasant person with an outstanding warm personality. Kudos to Kim!
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax is Awesome! Very easy to maneuver. Was able to get all my questions answered. Very easy to go back and correct.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax works great. Program leads you through the process of filing out the forms with explanations as desired. I found the online expert helped me get through a last minute question.
Date published: 2022-04-06
Rated 5 out of 5 by from Thumbs Up I did two returns everything went great, except I didn't didn't yes for IRS Pin, so had enter it.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax is What I Always Use I do all the work myself. It is easy to do. I would recommend it to others.
Date published: 2022-04-06
Rated 5 out of 5 by from Good job thank you for being so very nice thank you for all of your help in getting my Taxes done correctly.
Date published: 2022-04-06
Rated 5 out of 5 by from Great job Very easy walk me through everything I love this service I recommend this service
Date published: 2022-04-06
Rated 4 out of 5 by from Not as Easy as I Hoped Federal was quite easy to complete, except for a glitch in program that didn't mesh with my bank data. Happens every year. State return was harder, as it asked questions about what was on my Federal return. I thought that was used to populate my state return. First call to TT the chat person said I'd need to look that up myself, that my state required me to re-enter that data. 3 days of searching for the data and another call to TT, the second person said, "Let me correct what that person told you: We pull that data off your Federal Return." Just as I thought. So why does it ask the questions then?
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 7385