TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Very Bad Experience Had to kill the update process, to get passed that. Let it run for more than 1 hour and finally killed it. Then I could proceed with doing my taxes. But then still needed to update the forms to the latest. So once I could run turbotax I was able to update the forms. However, this again took an excessive amount of time. The dialog said it would take 3 minutes. It actually took over 20 minutes, so you can extrapolate the user experience from that. It took me over 4 hours to do my taxes, yet entering my tax information was only about 30 minutes of the whole time. I will definitely be looking for another tax filing solution for next year.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax is excellent Very efficient process and program asked all appropriate questions or prompt to complete return effectively.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax is excellent We have used Turbo tax for two years and both times we received friendly, knowledgeable, helpful, professional, ethical, people that made filing taxes easy and stress free
Date published: 2022-04-06
Rated 3 out of 5 by from Turbo Tax is great- but could be greater!! As you go through the items to be worked on, the "Next" or "Continue" button is too far down on the screen. what should take me 10 minutes to do a return- takes 30 minutes doing mouse drills on my laptop------and set program to keep my cursor on the "continue" button so I can hit return and scream thru. Not the first year I mentioned this,,,,,guess no one cares
Date published: 2022-04-06
Rated 5 out of 5 by from good great awesome works great good for our business will buy any time
Date published: 2022-04-06
Rated 5 out of 5 by from First experience Loved the experience. For my first time filling alone it was nice and easy and I was well informed by the person helping me.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax relieved my stress level! Turbo Tax made it easy to file my federal and state returns. I liked the fact that I could quit working on them when I got tired of concentrating on my figures and was able to take a break from it all. I could come back and pick up where I left off very easily. Turbo Tax was awesome with charitable donations. I think the system thought of some things I would have forgotten. Kudos to Turbo Tax. If only you could pay what I owe, well, wouldn't that be nice!
Date published: 2022-04-06
Rated 4 out of 5 by from Turbotax review It was good. Just annoying they don't tell you that in order to get it free you have to find the code in your email.
Date published: 2022-04-06
Rated 5 out of 5 by from TAXES MADE EASY They take you by the hand and lead your through your taxes. Less stress.
Date published: 2022-04-06
Rated 3 out of 5 by from Disappointed in the Help I received... 1099S No helpful guidance or information available for 1099S ..selling home that had been converted to Rental. Spent several hours researching and still Confusing where to record the sale of the home. in Business, in Real estate Rentals, Do not put it under Stocks bond; which is about the only place that mentions 1099S and 1099G,,,, TOTALLY confusing! On-line help, Search Options... useless! Created and account... thought I could get additional Help... WAS I Wrong! Very Disappointed... Been using TurboTax since 2003....Think I will switch next year to another Tax app.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 7372
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Very Bad Experience Had to kill the update process, to get passed that. Let it run for more than 1 hour and finally killed it. Then I could proceed with doing my taxes. But then still needed to update the forms to the latest. So once I could run turbotax I was able to update the forms. However, this again took an excessive amount of time. The dialog said it would take 3 minutes. It actually took over 20 minutes, so you can extrapolate the user experience from that. It took me over 4 hours to do my taxes, yet entering my tax information was only about 30 minutes of the whole time. I will definitely be looking for another tax filing solution for next year.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax is excellent Very efficient process and program asked all appropriate questions or prompt to complete return effectively.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax is excellent We have used Turbo tax for two years and both times we received friendly, knowledgeable, helpful, professional, ethical, people that made filing taxes easy and stress free
Date published: 2022-04-06
Rated 3 out of 5 by from Turbo Tax is great- but could be greater!! As you go through the items to be worked on, the "Next" or "Continue" button is too far down on the screen. what should take me 10 minutes to do a return- takes 30 minutes doing mouse drills on my laptop------and set program to keep my cursor on the "continue" button so I can hit return and scream thru. Not the first year I mentioned this,,,,,guess no one cares
Date published: 2022-04-06
Rated 5 out of 5 by from good great awesome works great good for our business will buy any time
Date published: 2022-04-06
Rated 5 out of 5 by from First experience Loved the experience. For my first time filling alone it was nice and easy and I was well informed by the person helping me.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax relieved my stress level! Turbo Tax made it easy to file my federal and state returns. I liked the fact that I could quit working on them when I got tired of concentrating on my figures and was able to take a break from it all. I could come back and pick up where I left off very easily. Turbo Tax was awesome with charitable donations. I think the system thought of some things I would have forgotten. Kudos to Turbo Tax. If only you could pay what I owe, well, wouldn't that be nice!
Date published: 2022-04-06
Rated 4 out of 5 by from Turbotax review It was good. Just annoying they don't tell you that in order to get it free you have to find the code in your email.
Date published: 2022-04-06
Rated 5 out of 5 by from TAXES MADE EASY They take you by the hand and lead your through your taxes. Less stress.
Date published: 2022-04-06
Rated 3 out of 5 by from Disappointed in the Help I received... 1099S No helpful guidance or information available for 1099S ..selling home that had been converted to Rental. Spent several hours researching and still Confusing where to record the sale of the home. in Business, in Real estate Rentals, Do not put it under Stocks bond; which is about the only place that mentions 1099S and 1099G,,,, TOTALLY confusing! On-line help, Search Options... useless! Created and account... thought I could get additional Help... WAS I Wrong! Very Disappointed... Been using TurboTax since 2003....Think I will switch next year to another Tax app.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 7372