TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Working with Turbo Tax is Great! I am confident that my Turbo Tax agent, Nancy, and the team got me the best results I could have hoped for. Nancy went above and beyond in all areas. Her service was professional and expert, and I was surprised how large of a deduction she calculated. It kept me in a good tax bracket rather than pushing me into the bottom of a higher one.
Date published: 2022-04-04
Rated 3 out of 5 by from TT is less awesome than in past years After 20 yrs of using TT, it seems TT tries to get more "clever" but the reality for me it is more confusing. As a former IT prof who worked for the state income tax dept 36 yrs I know how difficult it is to keep up with legisl chgs. so there's that. what I don't understand is why you make things that could be easy so difficult. this year we needed to file as qualified joint PS for spouses. 2 ck boxes upfront could have eliminated a ton of confusion. 1) filing as Qual PS for spouses 2) Full year residency in a community property state. With that established we could enter 100% of income, deductions and home use and TT could have done the math and generated 2 sched C's with 50% reflected on both. The other thing that kept tripping me were the "worksheets". I kept running into fields I couldn't change but there wasn't a link to jump to the source field. This happened on the QBI worksheets, and wherever personal info was entered. Lastly, when I don't know what info goes into a certain field, there is next to no help available unless I want to scroll thru user forum. I expect to click a field or section and have the nuts & bolts of what is being asked. Instead I spent energy looking for IRS & State form instructions. I glad it is finished. I am exhausted.
Date published: 2022-04-04
Rated 5 out of 5 by from Love Turbotax I like that it is a quick and easy service. And makes filing taxes great!
Date published: 2022-04-04
Rated 4 out of 5 by from TURBO TAX IS GREAT! Been using turbo tax for 4 years, no regrets. Would recommend to everyone. Thanks Turbo Tax.
Date published: 2022-04-04
Rated 5 out of 5 by from Love it! People are very professional, I worked with James! She did amazing!
Date published: 2022-04-04
Rated 3 out of 5 by from TurboTax 123 It’s was ok let’s see if it goes thru this time. Hoping no more issues
Date published: 2022-04-04
Rated 5 out of 5 by from Excellent picture and color Good expericendce. Easy and fast to use and file. I would recomend this product to others.
Date published: 2022-04-04
Rated 4 out of 5 by from TurboTax is worth the cost Prompts are very helpful in completing forms, and I was able to get chat help whenever I needed without additional payment.
Date published: 2022-04-04
Rated 4 out of 5 by from AMAZING AWESOME EASY Easy preparation. Walked me through everything....
Date published: 2022-04-04
Rated 5 out of 5 by from You guys saved my tail! Thank you so much for taking this off of my plate. I have been very busy and as simple as this filing seemed I was over my head. Thank you, Carrie, for your excellent work!
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 7367
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Working with Turbo Tax is Great! I am confident that my Turbo Tax agent, Nancy, and the team got me the best results I could have hoped for. Nancy went above and beyond in all areas. Her service was professional and expert, and I was surprised how large of a deduction she calculated. It kept me in a good tax bracket rather than pushing me into the bottom of a higher one.
Date published: 2022-04-04
Rated 3 out of 5 by from TT is less awesome than in past years After 20 yrs of using TT, it seems TT tries to get more "clever" but the reality for me it is more confusing. As a former IT prof who worked for the state income tax dept 36 yrs I know how difficult it is to keep up with legisl chgs. so there's that. what I don't understand is why you make things that could be easy so difficult. this year we needed to file as qualified joint PS for spouses. 2 ck boxes upfront could have eliminated a ton of confusion. 1) filing as Qual PS for spouses 2) Full year residency in a community property state. With that established we could enter 100% of income, deductions and home use and TT could have done the math and generated 2 sched C's with 50% reflected on both. The other thing that kept tripping me were the "worksheets". I kept running into fields I couldn't change but there wasn't a link to jump to the source field. This happened on the QBI worksheets, and wherever personal info was entered. Lastly, when I don't know what info goes into a certain field, there is next to no help available unless I want to scroll thru user forum. I expect to click a field or section and have the nuts & bolts of what is being asked. Instead I spent energy looking for IRS & State form instructions. I glad it is finished. I am exhausted.
Date published: 2022-04-04
Rated 5 out of 5 by from Love Turbotax I like that it is a quick and easy service. And makes filing taxes great!
Date published: 2022-04-04
Rated 4 out of 5 by from TURBO TAX IS GREAT! Been using turbo tax for 4 years, no regrets. Would recommend to everyone. Thanks Turbo Tax.
Date published: 2022-04-04
Rated 5 out of 5 by from Love it! People are very professional, I worked with James! She did amazing!
Date published: 2022-04-04
Rated 3 out of 5 by from TurboTax 123 It’s was ok let’s see if it goes thru this time. Hoping no more issues
Date published: 2022-04-04
Rated 5 out of 5 by from Excellent picture and color Good expericendce. Easy and fast to use and file. I would recomend this product to others.
Date published: 2022-04-04
Rated 4 out of 5 by from TurboTax is worth the cost Prompts are very helpful in completing forms, and I was able to get chat help whenever I needed without additional payment.
Date published: 2022-04-04
Rated 4 out of 5 by from AMAZING AWESOME EASY Easy preparation. Walked me through everything....
Date published: 2022-04-04
Rated 5 out of 5 by from You guys saved my tail! Thank you so much for taking this off of my plate. I have been very busy and as simple as this filing seemed I was over my head. Thank you, Carrie, for your excellent work!
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 7367