TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax made me feel safe Mirtha made me feel better about filling. She was patient and answered all of my questions.
Date published: 2022-03-31
Rated 4 out of 5 by from Turbo Tax Review The live experts were good but the COBRA health care premium information was a bit weak.
Date published: 2022-03-31
Rated 5 out of 5 by from Absolutely will use this service again!! Everyone that I dealt with, Illidan and Victor, were awesome!! They answered all my questions and concerns. I will definitely be using Intuit TurboTax again and again!! Thank you for your hard work and help!
Date published: 2022-03-31
Rated 3 out of 5 by from NEEDS WORK WHEN RESPONDING TO QUESTIONS!!!!! The program worked fine until IRS rejected my E filing. I needed my AGI for my spouse for 2020 and was unable to retrieve this information. I tried to contact Turbo Tax without any success!!! I needed to file by mail but was already charged $26.66 for NJ State return which I now had to file by mail. What a BUMMER! I want a refund.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbotax makes taxes easy Turbotax makes it easy to complete and file my taxes. I have been using Turbotax for 20 years and it has always fulfilled my needs.
Date published: 2022-03-31
Rated 4 out of 5 by from Just needs a few mor tweeks I was stumped a few times. Example: Question asking whether California taxable amount was less than or greater than the federal taxible amount of my pension. When paying, I kept getting a red message that the expiration date on my drivers license needed to be after the issue date. It already was.
Date published: 2022-03-31
Rated 5 out of 5 by from Awesome Turbo Tax Experts were great! They help me in completing my return
Date published: 2022-03-31
Rated 4 out of 5 by from Turbo tax Business - CD First time using, it was very straight forward to use. Improvements could be done to the state accuracy review, explaining what items need to be corrected.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax was great Everything was more than wonderful. Ana was extremely good at her job.
Date published: 2022-03-31
Rated 1 out of 5 by from cumbersome and too much of a black box. this is the last time i plan to use turbo tax. i found it too much of a black box and no ability to verify whether my taxes are correctly done. will be looking at other programs that much less of a black box next year.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 7319
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax made me feel safe Mirtha made me feel better about filling. She was patient and answered all of my questions.
Date published: 2022-03-31
Rated 4 out of 5 by from Turbo Tax Review The live experts were good but the COBRA health care premium information was a bit weak.
Date published: 2022-03-31
Rated 5 out of 5 by from Absolutely will use this service again!! Everyone that I dealt with, Illidan and Victor, were awesome!! They answered all my questions and concerns. I will definitely be using Intuit TurboTax again and again!! Thank you for your hard work and help!
Date published: 2022-03-31
Rated 3 out of 5 by from NEEDS WORK WHEN RESPONDING TO QUESTIONS!!!!! The program worked fine until IRS rejected my E filing. I needed my AGI for my spouse for 2020 and was unable to retrieve this information. I tried to contact Turbo Tax without any success!!! I needed to file by mail but was already charged $26.66 for NJ State return which I now had to file by mail. What a BUMMER! I want a refund.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbotax makes taxes easy Turbotax makes it easy to complete and file my taxes. I have been using Turbotax for 20 years and it has always fulfilled my needs.
Date published: 2022-03-31
Rated 4 out of 5 by from Just needs a few mor tweeks I was stumped a few times. Example: Question asking whether California taxable amount was less than or greater than the federal taxible amount of my pension. When paying, I kept getting a red message that the expiration date on my drivers license needed to be after the issue date. It already was.
Date published: 2022-03-31
Rated 5 out of 5 by from Awesome Turbo Tax Experts were great! They help me in completing my return
Date published: 2022-03-31
Rated 4 out of 5 by from Turbo tax Business - CD First time using, it was very straight forward to use. Improvements could be done to the state accuracy review, explaining what items need to be corrected.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax was great Everything was more than wonderful. Ana was extremely good at her job.
Date published: 2022-03-31
Rated 1 out of 5 by from cumbersome and too much of a black box. this is the last time i plan to use turbo tax. i found it too much of a black box and no ability to verify whether my taxes are correctly done. will be looking at other programs that much less of a black box next year.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 7319