TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TurboTax made my tax returns simple and easy I have been using TurboTax in the past 3 years. I'm very happy that I'm using this service. Turbotax make things easy even for someone like me who has no experience with technology yet still Turbotax made the steps very clear to fill my tax return online without any hasitation.
Date published: 2021-04-03
Rated 1 out of 5 by from Still has bugs to work out There are bugs with this program that do not allow for electronic filing of a partnership return. There is a circular error with the partnership representative.
Date published: 2021-04-03
Rated 5 out of 5 by from Efficient and detailed Very interactive. Required details were explained. there was also thorough guidance.
Date published: 2021-04-03
Rated 5 out of 5 by from turbotax is awesome been using for 8 years. im sure i'll be back for a ninth
Date published: 2021-04-03
Rated 1 out of 5 by from You are a horrible company that shouldn't exist I wish your horrible company didn't exist and that you would stop lobbying Congress to make filing taxes such a nightmarish process.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax is user friendly I appreciated the detailed review and explanations for each deductions. Also the ability to import information from my employer
Date published: 2021-04-03
Rated 5 out of 5 by from turbotax is manageable my experience was pretty chill. it went by fast and easy just how i like it.
Date published: 2021-04-03
Rated 2 out of 5 by from Occasionally Complicates Im well aware that I want to file a short form because I know I can't get anything other than the standard deduction.. Yet I get drug through lots of BS to get to the end screwing.
Date published: 2021-04-03
Rated 5 out of 5 by from Great product! Easy to use and file my return. Hope to continue using for many years.
Date published: 2021-04-03
Rated 2 out of 5 by from Using TurboTax entails serious frustrations For Massachusetts: 1. Every time I came back to Turbo, I had to scroll through all the previous pages for Massachusetts; 2) On page for IRA/Keogh distributions, two questions were confusing: ___________________________________________________________________ Your total federally taxable IRA/Keogh plan distributions received during 2020 are $19,276. To determine the taxable amount for Massachusetts, enter the following information. 1.Other Contributions Previously Taxed by Massachusetts -- 2.Total Distributions Received in Previous Years ___________________________________________________________________ These questions were confusing because for #1, I had no contributions previously taxed in MA or anywhere else; and for #2, it doesn't specify as to state or federal distributions and I couldn't see why MA would need to know all my previous distributions. Some explanation is needed for people to understand the questions. I spoke to two Turbo reps, and neither could figure out what the questions meant. ----First Turbo Expert suggested putting "0" for both questions. ----Second Turbo Expert suggested the following: #1. Put in previous distributions taxed in MA. #2. Put in all previous IRA distributions, whether in NY and in MA. Then see if that affected the amount of tax due for MA. The result? My tax amount due remained the same, whether I keyed in "0" for both questions, or whether I put in the amounts recommended by Second Expert. So, I just continued and finished up my taxes. Note that some time later, after I had already finished, I received a follow-up from the Turbo expert. Based on what he said, I think question #1 may have been referring to any contributions taxed in MA, but all of my contributions to my IRA were many years before I moved to MA. I still don't know what #2 wanted -- perhaps "all previous distributions taxed in MA"? There were other places where Turbo automatically input amounts and there was no explanation of how those numbers were calculated. As I am not stupid, nor am I blindly trusting, I needed and requested explanations. Fortunately, Turbo reps were able to answer my questions. I greatly appreciate the many convenient features of Turbo: existing explanations and definitions, sentences of encouragement, auto feed of previous year's tax info, the knowledge and patience of Turbo reps, etc., However, the extra time spent on all the problems with Turbo [both for Tax 20 and Tax 19, makes me frustrated enough to consider moving to another software company for Tax 2021. I think the software for Massachusetts is particularly flawed.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 7302
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax made my tax returns simple and easy I have been using TurboTax in the past 3 years. I'm very happy that I'm using this service. Turbotax make things easy even for someone like me who has no experience with technology yet still Turbotax made the steps very clear to fill my tax return online without any hasitation.
Date published: 2021-04-03
Rated 1 out of 5 by from Still has bugs to work out There are bugs with this program that do not allow for electronic filing of a partnership return. There is a circular error with the partnership representative.
Date published: 2021-04-03
Rated 5 out of 5 by from Efficient and detailed Very interactive. Required details were explained. there was also thorough guidance.
Date published: 2021-04-03
Rated 5 out of 5 by from turbotax is awesome been using for 8 years. im sure i'll be back for a ninth
Date published: 2021-04-03
Rated 1 out of 5 by from You are a horrible company that shouldn't exist I wish your horrible company didn't exist and that you would stop lobbying Congress to make filing taxes such a nightmarish process.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax is user friendly I appreciated the detailed review and explanations for each deductions. Also the ability to import information from my employer
Date published: 2021-04-03
Rated 5 out of 5 by from turbotax is manageable my experience was pretty chill. it went by fast and easy just how i like it.
Date published: 2021-04-03
Rated 2 out of 5 by from Occasionally Complicates Im well aware that I want to file a short form because I know I can't get anything other than the standard deduction.. Yet I get drug through lots of BS to get to the end screwing.
Date published: 2021-04-03
Rated 5 out of 5 by from Great product! Easy to use and file my return. Hope to continue using for many years.
Date published: 2021-04-03
Rated 2 out of 5 by from Using TurboTax entails serious frustrations For Massachusetts: 1. Every time I came back to Turbo, I had to scroll through all the previous pages for Massachusetts; 2) On page for IRA/Keogh distributions, two questions were confusing: ___________________________________________________________________ Your total federally taxable IRA/Keogh plan distributions received during 2020 are $19,276. To determine the taxable amount for Massachusetts, enter the following information. 1.Other Contributions Previously Taxed by Massachusetts -- 2.Total Distributions Received in Previous Years ___________________________________________________________________ These questions were confusing because for #1, I had no contributions previously taxed in MA or anywhere else; and for #2, it doesn't specify as to state or federal distributions and I couldn't see why MA would need to know all my previous distributions. Some explanation is needed for people to understand the questions. I spoke to two Turbo reps, and neither could figure out what the questions meant. ----First Turbo Expert suggested putting "0" for both questions. ----Second Turbo Expert suggested the following: #1. Put in previous distributions taxed in MA. #2. Put in all previous IRA distributions, whether in NY and in MA. Then see if that affected the amount of tax due for MA. The result? My tax amount due remained the same, whether I keyed in "0" for both questions, or whether I put in the amounts recommended by Second Expert. So, I just continued and finished up my taxes. Note that some time later, after I had already finished, I received a follow-up from the Turbo expert. Based on what he said, I think question #1 may have been referring to any contributions taxed in MA, but all of my contributions to my IRA were many years before I moved to MA. I still don't know what #2 wanted -- perhaps "all previous distributions taxed in MA"? There were other places where Turbo automatically input amounts and there was no explanation of how those numbers were calculated. As I am not stupid, nor am I blindly trusting, I needed and requested explanations. Fortunately, Turbo reps were able to answer my questions. I greatly appreciate the many convenient features of Turbo: existing explanations and definitions, sentences of encouragement, auto feed of previous year's tax info, the knowledge and patience of Turbo reps, etc., However, the extra time spent on all the problems with Turbo [both for Tax 20 and Tax 19, makes me frustrated enough to consider moving to another software company for Tax 2021. I think the software for Massachusetts is particularly flawed.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 7302