TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Super simple ! I love how easily I could file my own taxes. I didn’t need any help at all!
Date published: 2021-02-25
Rated 4 out of 5 by from TurboTax is Good! My experience was good, pretty easy to use, the only downfall is that I was not given the chance to state that I would like someone else to have permisson to talk to IRS about my tax return.
Date published: 2021-02-25
Rated 1 out of 5 by from Extraordinary decline in accuracy and ease of use Surprised by how much extra work I had to myself. 1) Turbo Tax never even hinted at Residential Energy Credit. I knew about it so searched and the search came up with Form 5695 for an extra $500 credit. 2) In the final review of my Federal return Turbo Tax surprisingly asked for more 1099-DIV and 1099-INT information. I entered it and then discovered that I now had two entries for two of the same DIV and INT forms. I deleted the duplicate entries. 3) After deleting these two duplicates the amount of my State refund was incorrect (just about, but not quite, doubled). I had to delete the refund entry and re-enter it. 4) Turbo Tax allowed me to complete the state annualized penalty calculation incorrectly. It did calculate the penalty correctly (at least the penalty was the same before and after). Does not inspire confidence moving forward.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to use. Easy to use. Great support. I will recommend it to all my family members
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is easy to use ! Ive been using Turbo Tax for years now. It is user friendly. It takes me through the steps easily. AND I can get help from a real person if I need it. This year I needed help. David called me within five minutes and walked me through everything! David was helpful and did NOT make me feel dumb! Thanks David and thanks Turbo Tax!
Date published: 2021-02-25
Rated 5 out of 5 by from vert satisfied Staff very knowledgeable and patient and courteous
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is smooth and easy to understand All the chat personnel has been super helpful! Thank you for all your patience and walking me through.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to Use Very user friendly; questions made it easy to go through the forms and the help option is very useful
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO TAX IS REALLY AMAZING. Turbo tax is is a great one and the process is so easy and smooth.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to use and maximizes your refund! In the past I would use in person services from other tax service companies and I was never really very satisfied with their services because they wouldn't allow me to make certain deductions that I knew I could take advantage of. On person said I couldn't even put in my charitable donations, which I knew was false. TurboTax however, is a different story! They allow me to go in and look at absolutely every tax deduction and situation and asks you questions to see if you qualify. I was able to maximize my refund by over $2,000 by comparison to the other guys. Thank you TurboTax!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 74
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Super simple ! I love how easily I could file my own taxes. I didn’t need any help at all!
Date published: 2021-02-25
Rated 4 out of 5 by from TurboTax is Good! My experience was good, pretty easy to use, the only downfall is that I was not given the chance to state that I would like someone else to have permisson to talk to IRS about my tax return.
Date published: 2021-02-25
Rated 1 out of 5 by from Extraordinary decline in accuracy and ease of use Surprised by how much extra work I had to myself. 1) Turbo Tax never even hinted at Residential Energy Credit. I knew about it so searched and the search came up with Form 5695 for an extra $500 credit. 2) In the final review of my Federal return Turbo Tax surprisingly asked for more 1099-DIV and 1099-INT information. I entered it and then discovered that I now had two entries for two of the same DIV and INT forms. I deleted the duplicate entries. 3) After deleting these two duplicates the amount of my State refund was incorrect (just about, but not quite, doubled). I had to delete the refund entry and re-enter it. 4) Turbo Tax allowed me to complete the state annualized penalty calculation incorrectly. It did calculate the penalty correctly (at least the penalty was the same before and after). Does not inspire confidence moving forward.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to use. Easy to use. Great support. I will recommend it to all my family members
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is easy to use ! Ive been using Turbo Tax for years now. It is user friendly. It takes me through the steps easily. AND I can get help from a real person if I need it. This year I needed help. David called me within five minutes and walked me through everything! David was helpful and did NOT make me feel dumb! Thanks David and thanks Turbo Tax!
Date published: 2021-02-25
Rated 5 out of 5 by from vert satisfied Staff very knowledgeable and patient and courteous
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is smooth and easy to understand All the chat personnel has been super helpful! Thank you for all your patience and walking me through.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to Use Very user friendly; questions made it easy to go through the forms and the help option is very useful
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO TAX IS REALLY AMAZING. Turbo tax is is a great one and the process is so easy and smooth.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to use and maximizes your refund! In the past I would use in person services from other tax service companies and I was never really very satisfied with their services because they wouldn't allow me to make certain deductions that I knew I could take advantage of. On person said I couldn't even put in my charitable donations, which I knew was false. TurboTax however, is a different story! They allow me to go in and look at absolutely every tax deduction and situation and asks you questions to see if you qualify. I was able to maximize my refund by over $2,000 by comparison to the other guys. Thank you TurboTax!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 74