TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from TurboTax Experts are not Experts at all It was hard to get any useful help. The Experts seem to not know the TurboTax online product.
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax was easy TurboTax was easy. My tax preparer was very professional and easy to understand I am very happy with their services
Date published: 2022-04-01
Rated 4 out of 5 by from Very Thorough and Easy to Use Turbo Tax seems to be very thorough and helpful in explaining, locating, and verifying all related documents and tax breaks. The help and questions section is useful and will usually link you with what you need to know. i do think that Turbo Tax has consistently simplified and gotten me better returns than if I had done them manually. However, I am not glad to see a price increase for the standard service this year. I hope this trend does not continue, and if it does I will look to other options. Fortunately, they offered a discount code for return customers, so that is a plus.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax WORKS!!!! I was able to do most of my return by following the prompts on Turbo Tax. When I needed help, I was connected with qualified tax professionals who could advise me, and walk me through how to input the information on my return. Big thumbs up from me! Richard in particular was fantastic! Thank you!
Date published: 2022-04-01
Rated 5 out of 5 by from Reliable, User-Friendly and Efficient Since Turbo Tax Online became available, its features have consistently satisfied my requirements in terms of research and reliability. There are clear indicators to direct the taxpayer so that the forms are correctly completed. While it had been a satisfaction to "do" my taxes "by hand," using Turbo Tax is also satisfying and much quicker.
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax saved me for 2021 Tax Returns. TurboTax demonstrated a professional commitment of excellent service to the customer by providing the Form 8915-F in their tax preparation software, whereas H & H Block did not. Very pleased with automatic input of W2 forms into the return, which reduces the risk of entering inaccurate information in the return. Loved all the details provided while completing the return with this software.
Date published: 2022-04-01
Rated 1 out of 5 by from So many hidden fees, an absolute rip off All they do is sneak in extra charges you don't know are there until the very end when you're too frustrated and tired to care about trying to change them. If you do try to change the fees, it's almost impossible to find that option.
Date published: 2022-04-01
Rated 1 out of 5 by from TurboTax isn't worth it anymore! With add on fee's and the default of them charging you for "max benefits" then doesn't allow you to back out of the purchase once your banking info is in even if you haven't filed.
Date published: 2022-04-01
Rated 1 out of 5 by from seriously over priced this year price has been gradually increasing every year and this year it was 274$ what a joke
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax IS awesome! When you're tired, late at night, and have your LLC S-Corp taxes ahead of you, it is such a comfort to be led gently through all the answers you can skip or have to give information for. I can handle 1040, but I'd just rather take the rest smoothly. I can pick up where I left off the next evening if I didn't finish.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 7278
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax Experts are not Experts at all It was hard to get any useful help. The Experts seem to not know the TurboTax online product.
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax was easy TurboTax was easy. My tax preparer was very professional and easy to understand I am very happy with their services
Date published: 2022-04-01
Rated 4 out of 5 by from Very Thorough and Easy to Use Turbo Tax seems to be very thorough and helpful in explaining, locating, and verifying all related documents and tax breaks. The help and questions section is useful and will usually link you with what you need to know. i do think that Turbo Tax has consistently simplified and gotten me better returns than if I had done them manually. However, I am not glad to see a price increase for the standard service this year. I hope this trend does not continue, and if it does I will look to other options. Fortunately, they offered a discount code for return customers, so that is a plus.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax WORKS!!!! I was able to do most of my return by following the prompts on Turbo Tax. When I needed help, I was connected with qualified tax professionals who could advise me, and walk me through how to input the information on my return. Big thumbs up from me! Richard in particular was fantastic! Thank you!
Date published: 2022-04-01
Rated 5 out of 5 by from Reliable, User-Friendly and Efficient Since Turbo Tax Online became available, its features have consistently satisfied my requirements in terms of research and reliability. There are clear indicators to direct the taxpayer so that the forms are correctly completed. While it had been a satisfaction to "do" my taxes "by hand," using Turbo Tax is also satisfying and much quicker.
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax saved me for 2021 Tax Returns. TurboTax demonstrated a professional commitment of excellent service to the customer by providing the Form 8915-F in their tax preparation software, whereas H & H Block did not. Very pleased with automatic input of W2 forms into the return, which reduces the risk of entering inaccurate information in the return. Loved all the details provided while completing the return with this software.
Date published: 2022-04-01
Rated 1 out of 5 by from So many hidden fees, an absolute rip off All they do is sneak in extra charges you don't know are there until the very end when you're too frustrated and tired to care about trying to change them. If you do try to change the fees, it's almost impossible to find that option.
Date published: 2022-04-01
Rated 1 out of 5 by from TurboTax isn't worth it anymore! With add on fee's and the default of them charging you for "max benefits" then doesn't allow you to back out of the purchase once your banking info is in even if you haven't filed.
Date published: 2022-04-01
Rated 1 out of 5 by from seriously over priced this year price has been gradually increasing every year and this year it was 274$ what a joke
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax IS awesome! When you're tired, late at night, and have your LLC S-Corp taxes ahead of you, it is such a comfort to be led gently through all the answers you can skip or have to give information for. I can handle 1040, but I'd just rather take the rest smoothly. I can pick up where I left off the next evening if I didn't finish.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 7278