TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Chat reps were terrible I purchased the extra 100! on top of my services to have a live chat representative. It took so many tries to get someone to actually help me. I even saved the chat transcript of two reps getting my question and then not knowing and they left the chat. How unprofessional. I can't believe that you charge just to sit and be hung up on. Its completely ridiculous. Thankfully I got a Jareed who actually helped but omg it was NOT worth the hassle. Idk if I will use the system next year for my taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from No Other Way! Fast and easy. Plus I love how I am able to look at previous returns.
Date published: 2021-03-02
Rated 4 out of 5 by from Turbo Tax is simple, yet still not user friendly. The process was easy to complete. I feel like if I had not read the refund processing fees terms and conditions, I would not have realized that they charge a $40 processing fee for paying $30 with my tax refund balance for the PLUS membership. I had to do thorough research to figure out how to reverse this and ended up going with the free option. I think the process is simple, but watch out which buttons you press, as you will not have an easy time reversing charges that are not disclosed up front.
Date published: 2021-03-02
Rated 4 out of 5 by from Turbo Tax is fairly easy to use. I had a lot of extra this year due to retirement . It helped me get through it with only a few rough spots. I have used it for several years. wouldn't use anything else.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is Great! First time using and was very user friendly ! Found a bigger refund for me!
Date published: 2021-03-02
Rated 5 out of 5 by from It was awesome The only thing that you charge another $40.00 for processing .. so that was kind of not so good
Date published: 2021-03-02
Rated 3 out of 5 by from Great, except eFile got hung up Everything went great, as I expected, until I got to the eFile function. Then the system would hang up for hours at a time. It took me almost as much time to do the last step in the process as all of the data entry. Couldn't get to a support person and the chat wasn't helpful. Would have given 5 stars, except for the final glitch.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is easy to follow I like how turbo tax walks you through step by step.
Date published: 2021-03-02
Rated 5 out of 5 by from Very Fast & Easy To Use For Simple Returns First time using TurboTax and wont be the last! Very easy to use!
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is a life saver! I am always impressed and very pleased, they are always so easy to work with and willing to help!
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 728
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Chat reps were terrible I purchased the extra 100! on top of my services to have a live chat representative. It took so many tries to get someone to actually help me. I even saved the chat transcript of two reps getting my question and then not knowing and they left the chat. How unprofessional. I can't believe that you charge just to sit and be hung up on. Its completely ridiculous. Thankfully I got a Jareed who actually helped but omg it was NOT worth the hassle. Idk if I will use the system next year for my taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from No Other Way! Fast and easy. Plus I love how I am able to look at previous returns.
Date published: 2021-03-02
Rated 4 out of 5 by from Turbo Tax is simple, yet still not user friendly. The process was easy to complete. I feel like if I had not read the refund processing fees terms and conditions, I would not have realized that they charge a $40 processing fee for paying $30 with my tax refund balance for the PLUS membership. I had to do thorough research to figure out how to reverse this and ended up going with the free option. I think the process is simple, but watch out which buttons you press, as you will not have an easy time reversing charges that are not disclosed up front.
Date published: 2021-03-02
Rated 4 out of 5 by from Turbo Tax is fairly easy to use. I had a lot of extra this year due to retirement . It helped me get through it with only a few rough spots. I have used it for several years. wouldn't use anything else.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is Great! First time using and was very user friendly ! Found a bigger refund for me!
Date published: 2021-03-02
Rated 5 out of 5 by from It was awesome The only thing that you charge another $40.00 for processing .. so that was kind of not so good
Date published: 2021-03-02
Rated 3 out of 5 by from Great, except eFile got hung up Everything went great, as I expected, until I got to the eFile function. Then the system would hang up for hours at a time. It took me almost as much time to do the last step in the process as all of the data entry. Couldn't get to a support person and the chat wasn't helpful. Would have given 5 stars, except for the final glitch.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is easy to follow I like how turbo tax walks you through step by step.
Date published: 2021-03-02
Rated 5 out of 5 by from Very Fast & Easy To Use For Simple Returns First time using TurboTax and wont be the last! Very easy to use!
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is a life saver! I am always impressed and very pleased, they are always so easy to work with and willing to help!
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 728