TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Life Changes
Prior year tax prep
Married life
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Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 1 out of 5 by
JackieAnders88 from
Chat reps were terrible
I purchased the extra 100! on top of my services to have a live chat representative. It took so many tries to get someone to actually help me. I even saved the chat transcript of two reps getting my question and then not knowing and they left the chat. How unprofessional. I can't believe that you charge just to sit and be hung up on. Its completely ridiculous. Thankfully I got a Jareed who actually helped but omg it was NOT worth the hassle. Idk if I will use the system next year for my taxes.
Date published: 2021-03-02
Rated 5 out of 5 by
ezd666 from
No Other Way!
Fast and easy. Plus I love how I am able to look at previous returns.
Date published: 2021-03-02
Rated 4 out of 5 by
Luisa MCep from
Turbo Tax is simple, yet still not user friendly.
The process was easy to complete. I feel like if I had not read the refund processing fees terms and conditions, I would not have realized that they charge a $40 processing fee for paying $30 with my tax refund balance for the PLUS membership. I had to do thorough research to figure out how to reverse this and ended up going with the free option. I think the process is simple, but watch out which buttons you press, as you will not have an easy time reversing charges that are not disclosed up front.
Date published: 2021-03-02
Rated 4 out of 5 by
L Dave from
Turbo Tax is fairly easy to use.
I had a lot of extra this year due to retirement . It helped me get through it with only a few rough spots. I have used it for several years. wouldn't use anything else.
Date published: 2021-03-02
Rated 5 out of 5 by
Malibu Barby from
TurboTax is Great!
First time using and was very user friendly ! Found a bigger refund for me!
Date published: 2021-03-02
Rated 5 out of 5 by
Patricia Minutti from
It was awesome
The only thing that you charge another $40.00 for processing .. so that was kind of not so good
Date published: 2021-03-02
Rated 3 out of 5 by
HarryB223 from
Great, except eFile got hung up
Everything went great, as I expected, until I got to the eFile function. Then the system would hang up for hours at a time. It took me almost as much time to do the last step in the process as all of the data entry. Couldn't get to a support person and the chat wasn't helpful. Would have given 5 stars, except for the final glitch.
Date published: 2021-03-02
Rated 5 out of 5 by
deccks from
Turbo Tax is easy to follow
I like how turbo tax walks you through step by step.
Date published: 2021-03-02
Rated 5 out of 5 by
BillQ1028 from
Very Fast & Easy To Use For Simple Returns
First time using TurboTax and wont be the last! Very easy to use!
Date published: 2021-03-02
Rated 5 out of 5 by
Kolbi2001 from
TurboTax is a life saver!
I am always impressed and very pleased, they are always so easy to work with and willing to help!
All TurboTax® Offerings Reviews - Page 728
Date published: 2021-03-02
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 1 out of 5 by
JackieAnders88 from
Chat reps were terrible
I purchased the extra 100! on top of my services to have a live chat representative. It took so many tries to get someone to actually help me. I even saved the chat transcript of two reps getting my question and then not knowing and they left the chat. How unprofessional. I can't believe that you charge just to sit and be hung up on. Its completely ridiculous. Thankfully I got a Jareed who actually helped but omg it was NOT worth the hassle. Idk if I will use the system next year for my taxes.
Date published: 2021-03-02
Rated 5 out of 5 by
ezd666 from
No Other Way!
Fast and easy. Plus I love how I am able to look at previous returns.
Date published: 2021-03-02
Rated 4 out of 5 by
Luisa MCep from
Turbo Tax is simple, yet still not user friendly.
The process was easy to complete. I feel like if I had not read the refund processing fees terms and conditions, I would not have realized that they charge a $40 processing fee for paying $30 with my tax refund balance for the PLUS membership. I had to do thorough research to figure out how to reverse this and ended up going with the free option. I think the process is simple, but watch out which buttons you press, as you will not have an easy time reversing charges that are not disclosed up front.
Date published: 2021-03-02
Rated 4 out of 5 by
L Dave from
Turbo Tax is fairly easy to use.
I had a lot of extra this year due to retirement . It helped me get through it with only a few rough spots. I have used it for several years. wouldn't use anything else.
Date published: 2021-03-02
Rated 5 out of 5 by
Malibu Barby from
TurboTax is Great!
First time using and was very user friendly ! Found a bigger refund for me!
Date published: 2021-03-02
Rated 5 out of 5 by
Patricia Minutti from
It was awesome
The only thing that you charge another $40.00 for processing .. so that was kind of not so good
Date published: 2021-03-02
Rated 3 out of 5 by
HarryB223 from
Great, except eFile got hung up
Everything went great, as I expected, until I got to the eFile function. Then the system would hang up for hours at a time. It took me almost as much time to do the last step in the process as all of the data entry. Couldn't get to a support person and the chat wasn't helpful. Would have given 5 stars, except for the final glitch.
Date published: 2021-03-02
Rated 5 out of 5 by
deccks from
Turbo Tax is easy to follow
I like how turbo tax walks you through step by step.
Date published: 2021-03-02
Rated 5 out of 5 by
BillQ1028 from
Very Fast & Easy To Use For Simple Returns
First time using TurboTax and wont be the last! Very easy to use!
Date published: 2021-03-02
Rated 5 out of 5 by
Kolbi2001 from
TurboTax is a life saver!
I am always impressed and very pleased, they are always so easy to work with and willing to help!
All TurboTax® Offerings Reviews - Page 728
Date published: 2021-03-02